Strategic Goals and Objectives Toward Achieving the JCPP ...



Strategic Goals and Objectives Toward Achieving the JCPP VisionThe proposed strategic plan is focused on ways to advance progress towards achieving the JCPP Vision for Pharmacists’ Practice (Patients achieve optimal health and medication outcomes with pharmacists as essential and accountable providers within patient‐centered, team-based healthcare.)Through a strategic mapping process that identified key drivers and influencers towards achieving the Vision, draft goals and objectives for JCPP activities were developed. Key programmatic drivers, in priority order, for successful implementation of the vision centered on:Establishing, implementing and promoting a consistent patient care process that is scalable and viableUnderstanding and recognizing the evidence that demonstrates and validates the value of pharmacists’ patient care servicesIntegrating quality measures into pharmacy servicesEnsuring access to health information technology (HIT)Obtaining universal access to and coverage for pharmacists’ patient care services.JCPP’s responsibility rests with increasing understanding, recognition and implementation of the pharmacists’ patient care process by the profession and other healthcare system stakeholders and facilitating the development of guidance on the terminology, methodology, processes and metrics utilized to describe and identify the value of pharmacists’ patient care process. Achievement of the plan’s goals and objectives went beyond the resources of JCPP and it was determined that JCPP would take a leadership role on Goals 1, and 2, and that JCPP would track progress conducted by other entities for Goals 3(PQA), 4(Pharmacy HIT Collaborative), and 5(Stakeholders). Implementation Map – for JCPP led activities (top 3 recommended activities)Development of Pharmacists’ Patient Care Process ToolkitDevelopment of overall JCPP website, with section to house the patient care process toolkit and evidence-based resourcesIdentification of standard terminology and definitions around pharmacists’ patient care services, and 2) development of a research framework consisting of the methodologies and standard terminology for conducting research on pharmacists’ patient care services.Strategic Plan – Goals, Objectives, Tactics, Actions and Key Performance MeasuresMission DrivenGoal 1: Define, advance, and broadly implement a consistent and scalable pharmacists’ patient care process Lead: JCPPObjective 1.1: Implement, promote and maintain a consensus-based pharmacists’ patient care process. Tactic 1.1.1: Facilitate understanding and consistent application of the pharmacists’ patient care process among the pharmacy profession Action 1.1.1.1: Create a JCPP website that contains within a patient care process center resources related to the pharmacists’ patient care processLead: JCPP (Secretary and Workgroup)Action 1.1.1.2: Develop a turnkey outreach package (PowerPoint presentation, FAQs, resource documents, standard article, list of expert speakers, value proposition) for informing pharmacy audiences about the pharmacists’ patient care process.Lead: Workgroup (one organization lead to facilitate)Action 1.1.1.3: Develop case examples of the application of the pharmacists’ patient care process across practice settingsLead: Workgroup (one organization lead to facilitate)Action 1.1.1.4: Identify and disseminate best practices that have implemented the pharmacists’ patient care processLead: Workgroup (one organization lead to facilitate)Action 1.1.1.5: Develop educational tools and programs for the developers and providers of pharmacist continuing education regarding the pharmacists’ patient care process and its incorporation into continuous professional development.Lead: ACPE with members of the workgroup and practitionersAction 1.1.1.6: JCPP organizations create educational programs and tools to assist their constituents in utilizing the pharmacists’ patient care processLead: none – all JCPP orgs do appropriate activitiesAction 1.1.1.7: Identify mechanisms for measuring the progress of patient care process uptake through pharmacy professional organization surveys (workforce survey, NABP survey, Drug Topics salary survey)Lead: WorkgroupTactic 1.1.2: Facilitate awareness and understanding of the pharmacists’ patient care process among external audiences Action 1.1.2.1: Identify targeted external stakeholders (i.e. consumer groups, policy makers, payers, regulators, health care provider organizations) for specific informational outreach regarding the pharmacists’ patient care processLead: Staff Steering CommitteeAction 1.1.2.2: Develop a communications work plan to educate external stakeholders about the pharmacists’ patient care processLead: Staff Steering CommitteeTactic 1.1.3: Advocate for inclusion of the patient care process in accreditation standards and certification programs for pharmacy education, pharmacy practice, residencies, and pharmacy technician education and trainingAction 1.1.3.1: Notify and educate accreditation and certification organizations (ACPE, BPS, CPPA, ASHP, URAC, CGP, ACHC, PTCB, PTEC, TJC, etc.) about the pharmacists’ patient care processLead: JCPP SecretaryGoal 2: Stakeholders understand and recognize the evidence that demonstrates and validates the value of pharmacists’ patient care services (UNDER RE-EVALUATION)Lead: JCPPObjective 2.1: Compile evidence through a process that standardizes terminology and demonstrates the value of pharmacists’ patient care servicesTactic 2.1.1: Identify standardized terminology for pharmacists’ patient care services and a framework for conducting and evaluating research that demonstrates and validates the value of pharmacists’ patient care services. Action 2.1.1.1: Assemble a working group(s) of researchers, practitioners and policymakers to 1) identify standard terminology and definitions around pharmacists’ patient care services, and 2) develop a research framework consisting of the methodologies and standard terminology for conducting research on pharmacists’ patient care services.Lead: consultant/workgroup; under re-evaluationTactic 2.1.2: Evaluate and understand the desired evidence of the three primary stakeholder groups—policy makers, payors, and the medical community--related to the recognition and integration of pharmacists’ patient care services.Action 2.1.2.1: Host a discussion(s) with stakeholders to determine the type of evidence or issues research on pharmacists’ patient care services should addressLead: Task Force to establish Objective 2.2: Build consensus among internal audiences for the research framework that outlines the terminology, methodology, processes and metrics for conducting research on pharmacists’ patient care services.Tactic 2.2.1: Develop and implement a communication strategy to gain understanding, support and utilization of the framework identified by the expert committee.Action 2.2.1.1: Convene a working group to evaluate available information for its relevance to stakeholders, develop communication strategies, and evaluate resource needs.Lead: consultant/workgroupTactic 2.3.1: Stimulate and facilitate interprofessional and other research and publications that demonstrate and validate the value of pharmacists’ patient care services.Action 2.3.1.1: When appropriate, encourage JCPP member organizations to pursue outreach to organizations to collaboratively sponsor and conduct interprofessional patient care research.Lead: Secretary of JCPPGoal 3: Support the development and implementation of pharmacy quality measures and standards as critical elements to measure outcomes of the patient care processLead: Measures and Standards Organizations (PQA, CPPA, etc)As this would be implemented through other organizations, like Pharmacy Quality Alliance (PQA) and the Center for Pharmacy Practice Accreditation (CPPA), JCPP will monitor and collaborate with national quality and standards organizations (NQF, CMS, etc.) to develop and refine quality measures and standards organizations for pharmacy practiceObjective 1: Enhance pharmacists’ understanding of quality measures and their useTactic : Develop and execute a communication strategy to drive understanding of quality measurement among pharmacists, pharmacy organizations, and stakeholders outside of pharmacy Tactic: Examine and define the relationship between existing and evolving quality measures standards and pharmacists' patient care services Goal 4: Ensure access to health information technology (HIT) for all members of the healthcare team to ensure consistent and quality patient care Lead: HIT CollaborativeAs this would be implemented through other organizations, principally the pharmacy HIT Collaborative, JCPP will advocate for bi-directional sharing of clinical information to advance pharmacists’ patient care services. This will include organizational participation in necessary forums and collaboratives to advance access, sharing, and bi-directional contributions across disciplines and venues of care.Goal 5: Obtain universal access to and coverage for pharmacists’ patient care services. Lead: StakeholdersObjective 1: Leverage research, quality measures, and external support to advance provider status and payment for pharmacists’ patient care servicesTactic: Leverage quality process and outcome measures that justify pharmacist involvement and support increased compensation for pharmacist patient care servicesTactic: Leverage research to validate the need for expanded pharmacist involvement and support increased compensation for pharmacist patient care servicesTactic: Leverage external support of providers and patients to increase pharmacist involvement, and support increased compensation for pharmacist patient care services ................
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