2nd Edition Virtual Training BASICS

ATD Training Basics Series

2nd Edition

Virtual Training

BASICS

Cindy Huggett

Virtual Training

Cindy Huggett

? 2018 ASTD DBA the Association for Talent Development (ATD)

All rights reserved. Printed in the United States of America.

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ATD Press is an internationally renowned source of insightful and practical information on talent development, workplace learning, and professional development.

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Ordering information: Books published by ATD Press can be purchased by visiting ATD's website at books or by calling 800.628.2783 or 703.683.8100.

Library of Congress Control Number: 2017962657

ISBN-10: 1-947308-64-5 ISBN-13: 978-1-947308-64-0 e-ISBN: 978-1-947308-65-7

ATD Press Editorial Staff Director: Kristine Luecker Manager: Melissa Jones Community of Practice Manager, Learning Technologies: Justin Brusino Senior Associate Editor: Caroline Coppel Cover Design: Kay Hankins and Francelyn Fernandez Text Design: Jason Mann and Francelyn Fernandez Printed by Versa Press, East Peoria, IL

Contents

About the Training Basics Series ..................................................................................... vii Foreword ...........................................................................................................................ix Foreword to the First Edition............................................................................................xi Preface ............................................................................................................................. xv

1. What Is Virtual Training?.............................................................................................. 1 Starting With the Basics....................................................................................................... 2 Moving From Traditional to Virtual Training ..................................................................... 11 What Virtual Training Looks Like...................................................................................... 12 Is Going Virtual the Right Solution? .................................................................................. 13 Getting It Done ................................................................................................................. 15

2. Virtual Training Is Still Training ................................................................................. 19 Comparison Between Virtual and Face-to-Face Training .................................................... 20 Training Skills Virtual Trainers Use .................................................................................... 23 Getting It Done ................................................................................................................. 30

3. Learn About Technology ............................................................................................. 33 The Basics of Hardware and Software................................................................................. 34 Files and Folders ................................................................................................................ 38 The Internet ....................................................................................................................... 39 Telephony .......................................................................................................................... 42 Learn More About Technology........................................................................................... 43 Getting It Done ................................................................................................................. 44

4. Master Virtual Classroom Software Programs............................................................. 47 Selecting a Virtual Solution................................................................................................ 48 Comparing Virtual Classroom Software Programs ............................................................. 49 Tips for Learning a Virtual Classroom Software Program................................................... 50 Virtual Class Logistics ........................................................................................................ 51 Common Features of a Virtual Classroom Software Program ............................................. 55 Getting It Done ................................................................................................................. 67

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Contents

5. Prepare Your Workspace.............................................................................................. 71 Preparing Your Virtual Classroom ...................................................................................... 72 Computer, Internet, and Telephone Considerations ........................................................... 73 Setting Up for Success........................................................................................................ 78 Getting It Done ................................................................................................................. 85

6. Get Really Good at Multitasking ................................................................................ 91 The Connection Between Speed and Multitasking ............................................................. 93 How to Multitask............................................................................................................... 94 Getting It Done ............................................................................................................... 101

7. Harness Your Voice.................................................................................................... 105 Overcoming Voice Challenges.......................................................................................... 106 Getting It Done ............................................................................................................... 115

8. Engage Participants .................................................................................................. 117 Effectively Engaging Participants...................................................................................... 119 Getting It Done ............................................................................................................... 131

9. Practice, Practice, Practice ........................................................................................ 133 Practice Makes Perfect...................................................................................................... 134 General Practice ............................................................................................................... 136 Getting Feedback ............................................................................................................. 137 Dress Rehearsals............................................................................................................... 137 Activities That Require Extra or Special Practice............................................................... 141 Getting It Done ............................................................................................................... 143

10. Know What to Do When Everything Goes Wrong .................................................. 147 Prepare to Prevent Problems............................................................................................. 148 Stay Calm ........................................................................................................................ 151 Manage the Situation ....................................................................................................... 152 Getting It Done ............................................................................................................... 155

11. Design Interactive Programs ................................................................................... 157 Define the Session Type ................................................................................................... 158 Review the Learning Objectives ....................................................................................... 159 Set the Stage for Interaction ............................................................................................. 161 Select Activities for Maximum Involvement ..................................................................... 163 Close With a Call to Action ............................................................................................. 166 Create Materials for Facilitators, Producers, and Participants............................................ 166 Getting It Done ............................................................................................................... 169

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