2nd Edition Virtual Training BASICS
ATD Training Basics Series
2nd Edition
Virtual Training
BASICS
Cindy Huggett
Virtual Training
Cindy Huggett
? 2018 ASTD DBA the Association for Talent Development (ATD)
All rights reserved. Printed in the United States of America.
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ATD Press is an internationally renowned source of insightful and practical information on talent development, workplace learning, and professional development.
ATD Press 1640 King Street Alexandria, VA 22314 USA
Ordering information: Books published by ATD Press can be purchased by visiting ATD's website at books or by calling 800.628.2783 or 703.683.8100.
Library of Congress Control Number: 2017962657
ISBN-10: 1-947308-64-5 ISBN-13: 978-1-947308-64-0 e-ISBN: 978-1-947308-65-7
ATD Press Editorial Staff Director: Kristine Luecker Manager: Melissa Jones Community of Practice Manager, Learning Technologies: Justin Brusino Senior Associate Editor: Caroline Coppel Cover Design: Kay Hankins and Francelyn Fernandez Text Design: Jason Mann and Francelyn Fernandez Printed by Versa Press, East Peoria, IL
Contents
About the Training Basics Series ..................................................................................... vii Foreword ...........................................................................................................................ix Foreword to the First Edition............................................................................................xi Preface ............................................................................................................................. xv
1. What Is Virtual Training?.............................................................................................. 1 Starting With the Basics....................................................................................................... 2 Moving From Traditional to Virtual Training ..................................................................... 11 What Virtual Training Looks Like...................................................................................... 12 Is Going Virtual the Right Solution? .................................................................................. 13 Getting It Done ................................................................................................................. 15
2. Virtual Training Is Still Training ................................................................................. 19 Comparison Between Virtual and Face-to-Face Training .................................................... 20 Training Skills Virtual Trainers Use .................................................................................... 23 Getting It Done ................................................................................................................. 30
3. Learn About Technology ............................................................................................. 33 The Basics of Hardware and Software................................................................................. 34 Files and Folders ................................................................................................................ 38 The Internet ....................................................................................................................... 39 Telephony .......................................................................................................................... 42 Learn More About Technology........................................................................................... 43 Getting It Done ................................................................................................................. 44
4. Master Virtual Classroom Software Programs............................................................. 47 Selecting a Virtual Solution................................................................................................ 48 Comparing Virtual Classroom Software Programs ............................................................. 49 Tips for Learning a Virtual Classroom Software Program................................................... 50 Virtual Class Logistics ........................................................................................................ 51 Common Features of a Virtual Classroom Software Program ............................................. 55 Getting It Done ................................................................................................................. 67
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Contents
5. Prepare Your Workspace.............................................................................................. 71 Preparing Your Virtual Classroom ...................................................................................... 72 Computer, Internet, and Telephone Considerations ........................................................... 73 Setting Up for Success........................................................................................................ 78 Getting It Done ................................................................................................................. 85
6. Get Really Good at Multitasking ................................................................................ 91 The Connection Between Speed and Multitasking ............................................................. 93 How to Multitask............................................................................................................... 94 Getting It Done ............................................................................................................... 101
7. Harness Your Voice.................................................................................................... 105 Overcoming Voice Challenges.......................................................................................... 106 Getting It Done ............................................................................................................... 115
8. Engage Participants .................................................................................................. 117 Effectively Engaging Participants...................................................................................... 119 Getting It Done ............................................................................................................... 131
9. Practice, Practice, Practice ........................................................................................ 133 Practice Makes Perfect...................................................................................................... 134 General Practice ............................................................................................................... 136 Getting Feedback ............................................................................................................. 137 Dress Rehearsals............................................................................................................... 137 Activities That Require Extra or Special Practice............................................................... 141 Getting It Done ............................................................................................................... 143
10. Know What to Do When Everything Goes Wrong .................................................. 147 Prepare to Prevent Problems............................................................................................. 148 Stay Calm ........................................................................................................................ 151 Manage the Situation ....................................................................................................... 152 Getting It Done ............................................................................................................... 155
11. Design Interactive Programs ................................................................................... 157 Define the Session Type ................................................................................................... 158 Review the Learning Objectives ....................................................................................... 159 Set the Stage for Interaction ............................................................................................. 161 Select Activities for Maximum Involvement ..................................................................... 163 Close With a Call to Action ............................................................................................. 166 Create Materials for Facilitators, Producers, and Participants............................................ 166 Getting It Done ............................................................................................................... 169
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