Desktop Integration Siebel Agent Guide

Desktop Integration Siebel Agent Guide

Siebel Innovation Pack 2017 July 2017

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Contents

Desktop Integration Siebel Agent Guide 1

Chapter 1:

What's New in This Release

Chapter 2: Desktop Integration Siebel Agent Overview

Desktop Integration Siebel Agent Framework 7

Supported Platforms and Client 7 Supported Features 8

Chapter 3: Installing Desktop Integration Siebel Agent

DISA Installation Process 9

Downloading the DISA Installer 9

Installing and Configuring DISA 9

Installing GUI Based DISA 9 Verifying DISA Installation Folder 10 Enabling DISA in Mozilla Firefox 11 Verifying the DISA Installation 11 Re-configuring DISA 12 Troubleshooting DISA 12

Deploying DISA to Siebel Desktops 13

Deploying DISA on Multi-User Environments 14

Applicable Patches 14 DISA Deployment Process on a Multi-User Environment 14

Upgrade DISA 17

Uninstall DISA 17

Chapter 4: Generating and Deploying DISA Certificate

Setting Up DISA Environments and Generating DISA Certificates 19

Enabling DISA for Siebel HTTPS Environment 19 CA Signed DISA Certificate Generation and Deployment Process 21

Chapter 5: DISA Supported Features

Inline Attachment Editing 25

How it Works 25

Desktop Integration Siebel Agent Guide Siebel Innovation Pack 2017

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Contents

Applicable Releases 26 Inline Attachment Editing Features 27 Editing an Inline Attachment 27 Viewing files 28

F9/Microsoft Outlook Integration 28

How it Works 29 Applicable Releases 29

Configuring CTI Hoteling Telesets 31

How it Works 31 Applicable Releases 32

Web Notifications for Siebel CTI 32

How it Works 33 Web Notifications Display Configurations 33 Applicable Releases 33 Web Notifications Functionality 34 Browser Add-ons 36

Batch Fulfillment Printing 36

Applicable Releases 37

Index

4

Desktop Integration Siebel Agent Guide Siebel Innovation Pack 2017

1

What's New in This Release

What's New in Desktop Integration Siebel Guide, Siebel Innovation Pack 2017

Table 1 lists the changes described in this version of the documentation to support this release of the software.

NOTE: Siebel Innovation Pack 2017 is a continuation of the Siebel 8.1/8.2 release.

Table 1.

New Product Features in Desktop Integration Siebel Agent Guide, Siebel Innovation Pack 2017

Topic

Description

Inline Attachment Editing on page 25

The application now auto detects DISA when users access a file attachment and enables the Inline Attachment Editing feature. the feature also supports viewing multiple files at once.

Web Notifications for Siebel CTI on page 32

DISA now supports Web Notifications on IE browser. Customers can use the IE Web Notifications feature built on DISA without a need to install IE Web Notifications third-party IE add-on.

DISA Deployment Process on a Multi-User Environment on page 14

DISA can now be deployed on multi-user environment where every one instance of DISA supports a unique port number for each user on the same machine.

Desktop Integration Siebel Agent Guide Siebel Innovation Pack 2017

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