Journal of Business and Management
J.B.M.
Vol. 19 No. 1
Journal of Business
and Management
Editors
Amy E. Hurley-Hanson, Ph.D.
Cristina M. Giannantonio, Ph.D.
Academic Reflections on the
Life and Career of Steve Jobs
Published by Chapman University¡¯s Argyros School of Business and Economics
Sponsored by the Western Decision Sciences Institute
WDSI
WDSI
WESTERN DECISION SCIENCES INSTITUTE
The Western Decision Sciences Institute is a regional division of the Decision Sciences
Institute. WDSI serves its interdisciplinary academic and business members primarily
through the organization of an annual conference and the publication of the Journal of
Business and Management. The conference and journal allow academicians and business
professionals from all over the world to share information and research with respect to all
aspects of education, business, and organizational decisions.
PRESIDENT
David Yen
SUNY College at Oneonta
PRESIDENT-ELECT
Hamdi Bilici
California State University, Long Beach
PROGRAM CHAIR/VICE PRESIDENT FOR PROGRAMS/PROCEEDINGS EDITOR
Debbie Gilliard
Metropolitan State College, Denver
ISSN: 1535-668X
Editorial Offices:
Journal of Business and Management
Argyros School of Business and Economics
Chapman University
One University Drive
Orange, CA 92866
Fax: (714) 532-6081
E-mail: jbm@chapman.edu
Submission information is available on our website: chapman.edu/jbm
VICE PRESIDENT FOR PROGRAMS-ELECT
John Bell
University of Tennessee
VICE PRESIDENT FOR MEMBER SERVICES
Natasa Christodoulidou
California State University, Dominguez Hills
SECRETARY/TREASURER
Sheldon R. Smith
Utah Valley University
DIRECTOR OF INFORMATION SYSTEMS
Abbas Heiat
Montana State University, Billings
IMMEDIATE PAST-PRESIDENT
Sheldon R. Smith
Utah Valley University
REGIONAL VICE PRESIDENT
Richard L. Jenson
Utah State University
The Journal of Business and Management is published by Chapman University¡¯s Argyros School of Business and Economics
with the sponsorship of the Western Decision Sciences Institute. The primary editorial objective of the Journal of Business
and Management is to provide a forum for the dissemination of theory and research in all areas of business, management,
and organizational decisions which would be of interest to academics and practitioners.
The views expressed in published articles are those of the authors and not necessarily those of the editors, editorial board,
WDSI or Chapman University.
Copyright @ 2013 Argyros School of Business and Economics, Chapman University.
Journal of Business and Management ¨C Vol. 19, No. 1, 2013
Journal of Business and Management
Volume 19, Number 1
2013
EDITORS
Amy E. Hurley-Hanson, Chapman University
Cristina M. Giannantonio, Chapman University
Special Issue:
Academic Reflections on the Life and Career of Steve Jobs
J.B.M.
Journal of Business
and Management
EDITORS
Amy E. Hurley-Hanson, Chapman University
Cristina M. Giannantonio, Chapman University
EDITORIAL BOARD
Nancy Borkowski
Florida International University
Krishna S. Dhir
Berry College
Sonia M. Goltz
Michigan Tech University
Miles G. Nicholls
RMIT University
Richard L. Jenson
Utah State University
Terri A. Scandura
University of Miami
Jeffrey A. Sonnenfeld
Yale University
Victor H. Vroom
Yale University
PAST EDITORS
Burhan Yavas, California State University Dominguez Hills 1993-1999
Raymond Hogler, Colorado State University 2000-2004
EDITORIAL STAFF
Rosalinda Monroy, Chapman University, Strategic Marketing and Communications
Jaclyn Witt, Editorial Assistant
Journal of Business and Management ¨C Vol. 19, No. 1, 2013
iii
We would like to thank the many ad hoc reviewers who shared their expertise to
review the manuscripts submitted to JBM. Their time and effort greatly contributed to
the Journal of Business and Management.
Susan Wills Amat
University of Miami
James Moore
Indiana University-Purdue University
Fort Wayne
Natasa Christodoulidou
California State University Dominguez Hills
Katharina Oerder
Universitat Bonn
Christina L. Frye
University of Illinois at Urbana-Champaign
Asbjorn Osland
San Jose State University
Suidpta Ghosh
Vidyasagar University, Midnapore
Jay H. Rhee
Korea University Business School
Debora J. Gilliard
Metropolitan State College
Sharon Segrest
University of South Florida, St. Petersburg
Thomas E. Griffin
Nova Southeastern University
Lei Wang
The University of Texas Pan-American
Owen P. Hall Jr
Pepperdine University
John L. Wilson
Nova Southeastern University
Mary F. Hazeldine
Georgia Southern University
Ryan Young
University of Alberta
Ronald D. Johnson
North Dakota State University
Michelle Lane
Gordon Ford College of Business
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