General Information - WAXIE



Setup and Configuration For WAXIE Motorola, HTC, and LG Smartphones Contents TOC \o "1-3" \h \z \u General Information PAGEREF _Toc357727067 \h 3Activating Your Phone PAGEREF _Toc357727068 \h 4Installing and Configuring MobileIron PAGEREF _Toc357727069 \h 16Accessing Email with TouchDown PAGEREF _Toc357727070 \h 29Removing Previous WAXIE Accounts PAGEREF _Toc357727071 \h 31Uninstall Applications PAGEREF _Toc357727072 \h 34Please note: Some images in this guide, may differ than what is seen on your screen. This should not impact your setup, since the process is generally the same. General InformationIf you have received a new or replacement phone, please activate it first.If your phone is active and can send and receive calls, then proceed to Installing MobileIron. To avoid syncing conflicts, you must remove any previous WAXIE accounts from your phoneMobileIron will notify you if your device is not compliant with the security policies and configurationsThe guide will configure the following items:Google Gmail Account Sign-inMobileIron Mobile@Work Registration4-digit lock screen passcodeConfigure Email access through NitroDesk TouchDownRemove your old WAXIE email account (if applicable)Uninstall Restricted Applications (if applicable)Physical Button LayoutFor more information visit: Your PhonePress and hold the power button for 3 seconds to power on the phoneSelect English and StartYour phone should now be activated. Click Start the setup to continueClick NextUncheck Restore my contacts and Documents, then press NextClick Done with emailClick NextMark the box to the right of Verizon Location ServicesClick Agree to enable Verizon Location ServicesMark the box to the right of Standalone GPS ServicesClick Agree to enable Standalone GPS servicesMark the box to the right of Google Location ServicesSelect Agree to enable Google Location ServicesAfter all Location services have been enabled, press NextClick Next to continueClick Next to enter your Google AccountSelect Yes Enter your Google Email Address and Password and press DoneUncheck the box and click OKSelect Not nowIf prompted to set up your credit card, select Not nowUncheck both boxes and click the arrow in the right cornerClick Done to finish the setup wizardYou should now be at your phone’s main desktopInstalling and Configuring MobileIronClick Play StoreSelect the magnifying glass at the top to open the search fieldType mobileiron then click the magnifying glass in the bottom right cornerSelect Mobile@Work by MobileIronClick InstallClick Accept & download to install MobileIronAfter the download has finished click OpenEnter the 6-digit Registration PIN from the MIS email and select RegisterNote: If you do not have a Registration PIN, please contact help@Click ActivateClick Activate againClick Google Play AppsClick TouchDown for SmartPhonesPress ViewClick Install Click Accept585432492466Once you see OPEN, use the back button to go return to the email setupSelect Go to Email SetupAt the bottom press Set PasscodeSelect PINEnter a 4-digit PIN/Passcode and select ContinueWAXIE recommends that you use the last 4 digits of your cell phone numberRe-enter your PIN and press OK to confirmSelect Begin SetupClick I AcceptClick I Accept againEnter your WAXIE email password and select NextMobileIron and TouchDown are both configured and will begin syncing your informationAccessing Email with TouchDownOpen AppsFind and select TouchDown You should now have access to your email, contacts, calendar, and tasksRemoving Previous WAXIE AccountsOpen AppsFind and select SettingsSelect Corporate or ActiveSync under AccountsClick the account name2345993-143301Click the Menu Button and choose Remove accountClick Remove account again to delete the accountUninstall ApplicationsEmail will not function if restricted applications are detected. You must remove these apps to sync with WAXIE.Open AppsFind and select SettingsFind and select Application managerClick the application you want to uninstall. In this case, DropboxSelect UninstallClick OKThe application has been uninstalled. Click OK to close this window ................
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