Chapter 9—Product Concepts

a. financial bonds b. social bonds c. service delivery paradigms d. personal communication channels e. structural bonds ANS: E PTS: 1 REF: 166 OBJ: 11-5 TYPE: Def. TOP: AACSB Reflective Thinking | TB&E Model Strategy. 80. Hyatt Regency's Platinum Card Program allows members to bypass any line at the check-in desk and get immediate check-in service. ................
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