Competency Model (Training Specialist) (GS 11/12/13) Core ...

Competency Model (Training Specialist) (GS 11/12/13)

Core Competencies

1. Communication .................................................................................................................................................................................................................. 2 2. Accountability and Transparency............................................................................................................................................................................... 2 3. Internal Awareness .......................................................................................................................................................................................................... 3 4. External Awareness.......................................................................................................................................................................................................... 3 5. Conflict Management ....................................................................................................................................................................................................... 3 6. Leveraging Diversity ........................................................................................................................................................................................................ 4 7. Fostering Collaboration .................................................................................................................................................................................................. 4 8. Partner/ Customer Service Orientation ................................................................................................................................................................... 4 9. CTP Regulatory Knowledge........................................................................................................................................................................................... 4

Training Specialist (GS 11/12/13)

1. Developmental Needs Assessment............................................................................................................................................................................. 5 2. Curriculum Development............................................................................................................................................................................................... 6 3. Course Logistics and Administrations ...................................................................................................................................................................... 7 4. Training Program Evaluation ....................................................................................................................................................................................... 8 5. Training Advisement........................................................................................................................................................................................................ 9 6. Training Automation......................................................................................................................................................................................................10 7. Training Delivery.............................................................................................................................................................................................................11

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Competency Model (Training Specialist) (GS 11/12/13)

Competency 1. 0BCommunication

2. 1BAccountability and Transparency

CTP Core Competencies

Elements

Behavioral Indicators

A. Communicating Effectively across CTP

B. Communicating Effectively with Colleagues and Stakeholders

C. Demonstrating effective Interpersonal/ Relationship Skills

A. Holding Self Accountable for Program Responsibilities

B. Demonstrating High Standards of Ethics and Integrity

1. Is professional and courteous in all written and oral communication.

2. Expresses self in a clear, concise, and organized manner in written and oral communication.

3. Tailors communication based on the styles and needs of others.

4. Keeps others well informed on pertinent CTP-related issues. 5. Actively listens and asks appropriate questions to ensure that

understanding of the situation is obtained before formulating a response. 6. Escalates issues that warrant immediate attention in an effective and timely manner. 1. Acts in an ethical and honest manner that is consistent with organizational values in all situations. 2. Performs job duties effectively within required timeframes. 3. Takes responsibility for own actions. 4. Admits personal mistakes, learns from them, and takes action to correct the situation. 5. Uses discretion when handling sensitive matters/content.

Developmental Objective

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Competency Model (Training Specialist) (GS 11/12/13)

Competency 3. 2BInternal

Awareness

4. 3BExternal Awareness

5. 4BConflict Management

CTP Core Competencies

Elements

Behavioral Indicators

A. Knowledge of CTP and Your Office

A. Knowledge of Current Events in Tobacco Community/Stakeholders

A. Recognizing Conflicting Interests

B. Addressing Conflict in Appropriate Manner

1. Demonstrates an understanding of the organization's functions and responsibilities.

2. Considers organization's mission, vision, values and strategic goals and objectives in work efforts.

3. Maintains knowledge of capabilities, capacities and constraints of the organization.

1. Keeps abreast of changes in the external environment and understands the potential impact on the organization and job duties.

2. Keeps informed of what FDA, HHS, and other agencies of the Federal Government are doing related to tobacco control and regulation.

3. Keeps informed of FDA, HHS, and Federal government regulations, policies and procedures that could affect job duties.

1. Recognizes that others hold differing opinions. 2. Works to resolve conflicts in a constructive and tactful

manner. 3. Informs supervisor when conflicts between colleagues get in

the way of job duties.

Developmental Objective

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Competency Model (Training Specialist) (GS 11/12/13)

Competency 6. 5BLeveraging

Diversity

7. 6BFostering Collaboration

8. Pa 7B rtner/ Customer Service Orientation

9. CTP 8B Regulatory Knowledge

CTP Core Competencies

Elements

Behavioral Indicators

A. Valuing a Blend of Skills and Perspectives

A. Developing CTP-Wide Working Relationships

B. Working on MultiDisciplinary Teams

C. Sharing Knowledge with Colleagues

A. Ensuring a High Degree of Responsiveness to Organizational Leadership, Customers, and Stakeholders

A. Applying Knowledge of FDA and CTP Laws, Regulations, and Policies

1. Values working with people from different backgrounds and views and seeks out diverse opinions and viewpoints.

2. Encourages colleagues to utilize their diverse skill sets and viewpoints.

1. Works well with others towards achieving a common goal. 2. Establishes rapport and trust with team members and others

throughout CTP, FDA, and HHS. 3. Shares knowledge with others through both formal and

informal avenues. 4. Helps to remove barriers that get in the way of effective

teamwork. 1. Treats all partners/customers (internal and external) in a

courteous and professional manner. 2. Provides timely and responsive service (e.g., email, phone

calls, etc.) to all partners/customers. 3. Is open to feedback from partners/customers. 1. Demonstrates knowledge of the Family Smoking Prevention

and Tobacco Control Act and applicable sections of the Federal Food, Drug and Cosmetic Act, regulations and guidance documents. 2. Maintains knowledge of FDA regulations, legislation, and administrative procedures applicable to job duties.

Developmental Objective

4

Competency Model (Training Specialist) (GS 11/12/13)

Competency

1. 9BDevelopmental Needs Assessment

Training Specialist Technical Competencies

Elements

Behavioral Indicators

A. Assessing competency

1. Assists in the identification of competencies (e.g.,

development needs

Leadership, Core, Technical) to meet current and future CTP

B. Identifying training and

mission requirements.

development requirements 2. Administers tools to assess CTP leadership, managers, and

Mission Critical Occupations (MCOs) competencies.

3. Assesses data from the Individual Development Plan (IDP)

program to identify the developmental needs of each MCO

and the Center.

4. Researches continuing education credit requirements to

assist CTP MCOs to satisfy re-licensure or re-certification

requirements in their area of expertise.

5. Reviews inquires regarding available training courses from

external sources, such as OPM, universities, and other

training institutions.

6. Analyzes employee and supervisor requests for new training

programs.

Developmental Objective

5

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