Motor vehicle salesperson

MOTOR VEHICLE SALESPERSON MANUAL ¨C 2020

Wisconsin DOT ¨C Division of Motor Vehicles

Manual outlining Wisconsin laws & DOT policies for persons selling motor vehicles in

Wisconsin.

Dealer and Agent Section

DealerLicensingUnit@dot.

THIS PAGE INTENTIONALLY LEFT BLANK

Motor Vehicle Salesperson Manual

Page |1

Table of Contents

Introduction .................................................................................................................................................. 5

Eligibility ........................................................................................................................................................ 6

Who needs a motor vehicle salesperson license? .................................................................................... 6

Requirements for a salesperson license ................................................................................................... 6

How to become licensed for the first time ............................................................................................... 6

Dealership groups ..................................................................................................................................... 6

Renewing your license .............................................................................................................................. 7

Duplicate salesperson licenses ................................................................................................................. 7

Changing employing dealerships .............................................................................................................. 7

Terminating employment ......................................................................................................................... 7

Lapsed licenses ......................................................................................................................................... 7

Criminal convictions ................................................................................................................................. 7

Denials and appeals .................................................................................................................................. 7

Advertising ................................................................................................................................................ 7

Vehicle prices ............................................................................................................................................ 8

New vehicle discount................................................................................................................................ 8

¡°Free¡± merchandise .................................................................................................................................. 8

Trade-in allowance ................................................................................................................................... 8

Used vehicle comparative savings ............................................................................................................ 8

Dealer name on advertising...................................................................................................................... 8

Bird-dogging (referral selling) ................................................................................................................... 8

Availability of vehicles .............................................................................................................................. 9

Damaged vehicles ..................................................................................................................................... 9

Model year................................................................................................................................................ 9

¡°Clearance¡± merchandise ......................................................................................................................... 9

Lease vehicles ........................................................................................................................................... 9

Disclosure of the condition of the motor vehicles........................................................................................ 9

Vehicle information required before sale ................................................................................................ 9

Model year disclosure ............................................................................................................................ 10

Disclosure of a new motor vehicle ......................................................................................................... 10

Manufacturer¡¯s suggested retail price (MSRP) label (Monroney Label) ............................................ 10

Motor Vehicle Salesperson Manual

Page |2

Dealer supplemental price label ........................................................................................................ 10

Pre-delivery inspection sheet ............................................................................................................. 10

Emission standards certificate ........................................................................................................... 10

Damage disclosure statement............................................................................................................ 10

Disclosure of used vehicles ..................................................................................................................... 11

Wisconsin Buyers Guide ..................................................................................................................... 11

Reasonable care standard .................................................................................................................. 11

Material vehicle history...................................................................................................................... 11

Not inspected for sale statement....................................................................................................... 12

Previous owner................................................................................................................................... 12

Odometer disclosure .......................................................................................................................... 12

Pending recalls ................................................................................................................................... 12

Odometer repair ................................................................................................................................ 12

Test drives ................................................................................................................................................... 13

Purchase contract ....................................................................................................................................... 13

When a contract is required ................................................................................................................... 13

Contract requirements ........................................................................................................................... 13

Price protection ...................................................................................................................................... 14

Contract price increases ......................................................................................................................... 14

Trade-in reappraisal................................................................................................................................ 14

Service Fees ............................................................................................................................................ 14

Off-premise sales .................................................................................................................................... 14

Sales to minors ....................................................................................................................................... 15

Canceling a contract ............................................................................................................................... 15

Non-acceptance penalty ......................................................................................................................... 15

Warranty ................................................................................................................................................. 15

Warranty disclosure ........................................................................................................................... 15

Warranty transfer............................................................................................................................... 15

¡°As-is¡± vehicles ................................................................................................................................... 15

Prelease agreements .............................................................................................................................. 16

Consignment sales .................................................................................................................................. 16

Title and Registration .................................................................................................................................. 16

Transfer of ownership ............................................................................................................................ 17

And/or..................................................................................................................................................... 17

Replacement Titles ................................................................................................................................. 18

Motor Vehicle Salesperson Manual

Page |3

Title Brands ............................................................................................................................................. 18

Odometer Disclosures ............................................................................................................................ 19

Liens ........................................................................................................................................................ 19

Customer with plates to transfer ........................................................................................................... 19

Customer without plates to transfer ...................................................................................................... 20

Dealer license plates ............................................................................................................................... 20

Records ....................................................................................................................................................... 20

Original Documents: ............................................................................................................................... 20

Copies: .................................................................................................................................................... 20

Disciplinary action and illegal activities ...................................................................................................... 20

Illegal activities ....................................................................................................................................... 21

Laws related to vehicle sales .................................................................................................................. 21

Wisconsin Administrative Code ......................................................................................................... 21

Wisconsin Statutes ............................................................................................................................. 22

Motor Vehicle Salesperson Manual

Page |4

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download