CUSTOMER INNOVATION STUDY Hackensack University …

CUSTOMER INNOVATION STUDY

Hackensack University Medical Center

gets one step closer to precision medicine with cloud-based Infor Cloverleaf Integration Suite

" We are trying to understand human beings. So in order to do research, understand the data, and the information, we have to have access to the raw data. If researchers can look at all the data about a patient, and find the one unique piece of data, it can change a patient's entire treatment plan. For the patient, this means the right information for the right person at the right time, leading to the right care and best treatment plan. Infor Cloverleaf and the HL7? FHIR? standard enable all of this data sharing and dialogue to happen."

Shafiq Rab M.D. Regional Senior Vice President and Co-Chief Information Officer, Hackensack Meridian Health

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customers

Table of Contents

3 Facts at a glance

4 Executive overview

5 Situation analysis F ulfilling the White House

Precision Medicine Initiative

6 Innovation strategy

Revolutionizing the healthcare experience

8 Results

Saving time to provide better patient care

9 Looking ahead D elivering precision medicine

10 Learn more

Facts at a glance

HEADQUARTERS Hackensack, NJ

INDUSTRY Healthcare

PARTNERS Infor Services

WEB SITE

Customer Innovation Study: Hackensack University Medical Center

EMPLOYEES 10,800

INFOR PRODUCTS AND MODULES Infor Cloverleaf? Integration Suite

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Executive overview

Situation analysis

Uphold its pledge to the White House to "provide individuals with access to their clinical data via open, standardized APIs, enabling connections with applications that allow patients to donate their data to support precision medicine research," as part of the Precision Medicine Initiative.

Create a common Health Level Seven? International (HL7) Fast Healthcare Interoperability Resources (FHIR)? standard service layer, where any system can interact and share data among partners and clinical research teams, quickly and easily.

Use mobile applications more broadly throughout the organization and empower patients to manage their own health data.

Innovation strategy

Support interoperability (the exchange of patient information between various systems) with the Infor Cloverleaf Integration Suite, enable the FHIR standard, and connect new patient data with Epic Interconnect, HackensackUMC's Electronic Health Record (EHR) system.

Implement Infor Cloverleaf to build a web service interface layer that allows Epic Interconnect to query and update the primary EHR, bringing information from multiple sources through a common FHIR standard.

Results

Built a foundation to improve patient care, engagement, and empowerment by eliminating the "one-size-fits-all" approach to healthcare.

Transformed how patients' personal and health data is managed, while streamlining processes so that data is collected only once, creating more productive interactions between physicians and patients.

Created a simple-to-use, mobile system for patients to schedule appointments and provide information via a single health questionnaire, which increased patient satisfaction, decreased waiting room time, and allowed for more face time between patients and physicians.

Customer Innovation Study: Hackensack University Medical Center

High level impact

5X to 10X

faster appointment scheduling process, avoiding the need for patients to research doctors, call the doctor's office within their office hours, and ensure that their insurance is accepted

1 minute

to schedule an appointment via the mobile application, allowing real time access to physician availability and enhancing the patient experience

100%

increase in time patients can schedule an appointment from a traditional 12-hour day to 24-hour round the clock availability providing flexibility and getting patients in front of the right doctors as soon as possible

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SITUATION ANALYSIS

Fulfilling the White House Precision Medicine Initiative

Personalizing patient care

Hackensack University Medical Center (HackensackUMC) is a 775-bed, nonprofit, teaching and research hospital located in Bergen County, NJ. HackensackUMC is the largest provider of inpatient and outpatient services in the state. Founded in 1888 as the county's first hospital, it is a member of Hackensack Meridian Health, one of the largest networks in the state comprised of 28,000 team members and more than 6,000 physicians. With 24 joint commission gold seals of approval, HackensackUMC has received numerous accolades for the quality of its care, including being listed as the number one hospital in New Jersey and one of the top four New York metro area hospitals.

HackensackUMC is one of only five major academic medical centers in the nation to receive Healthgrades America's 50 Best Hospitals Award for five or more years in a row. It was the first hospital in New Jersey and second in the nation to become a Magnet? recognized hospital for nursing excellence; receiving its fifth consecutive designation in 2014.

HackensackUMC maintains its leadership, in part, by remaining at the forefront of the nation's larger healthcare conversation and initiatives.

Under the guidance of Shafiq Rab M.D., Regional Senior Vice President and Co-Chief Information Officer at Hackensack Meridian Health, the medical center became one of the first to take the pledge to participate in the White House Precision Medicine Initiative. To ensure that HackensackUMC could deliver on its pledge, the organization chose the Infor Cloverleaf Integration Suite to improve patient care, eliminate the "one-size-fits-all" approach to healthcare, and find ways to tailor treatment and prevention strategies to each patient's unique characteristics.

Customer Innovation Study: Hackensack University Medical Center

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