Professional Memo - Harland Clarke



Internal Branch Communication Templates

[Template 1: Memo]

| |Financial Institution Name/Logo |

Memo

To:

From:

Date:

Re: Introducing Delivery Advantage℠ with CheckProtect®

Checks remain a critical part of ’s payments strategy and support our overall account holder experience – whether provided free as a benefit of a designated checking program or account holder paid. We are continually challenged to maximize check programs by driving revenue, decreasing expenses and improving the account holder experience — all while providing the level of security that and our account holders expect and demand.

We have partnered with Harland Clarke to offer a new program called Delivery Advantage. With Delivery Advantage, CheckProtect, a secure and trackable delivery service, becomes the primary check delivery method on check orders paid for by the account holder. We have chosen this program because it offers the following benefits for our account holders:

• Secure and trackable delivery at a competitive price

• Tamper-evident, polywrap packaging that conceals the contents

• Fully trackable delivery status at virtually any point during the delivery process

• Estimated delivery date to ensure when to expect the check order

In addition, also realizes the following benefits:

• Improved check program performance

• Protection of sensitive account information

• Decreased risk and cost associated with fraud and identity theft

• Reduced involvement in tracking lost or delayed shipments

There is no change to the ordering process. Harland Clarke’s ordering platforms and Contact Centers automatically indicate CheckProtect delivery service for each account holder identified for this solution. Communication has been provided to account holders who will be impacted by this program change.

Effective immediately, please ensure that branch employees are aware of this new program and that they communicate it to applicable account holders.

If you have any questions, please contact .

[Template 2: Letter]

Dear ,

Checks remain a critical part of ’s payments strategy and support our overall account holder experience – whether provided free as a benefit of a designated checking program or account holder paid. We are continually challenged to maximize check programs by driving revenue, decreasing expenses and improving the account holder experience — all while providing the level of security that and our account holders expect and demand.

We have partnered with Harland Clarke to offer a new program called Delivery Advantage℠. With Delivery Advantage, CheckProtect®, a secure and trackable delivery service, becomes the primary check delivery method on orders paid for by the account holder. We have chosen this program because it offers the following benefits for our account holders:

• Secure and trackable delivery at a competitive price

• Tamper-evident, polywrap packaging that conceals the contents

• Fully trackable delivery status at virtually any point during the delivery process

• Estimated delivery date to ensure when to expect the check order

In addition, also realizes the following benefits:

• Improved check program performance

• Protection of sensitive account information

• Decreased risk and cost associated with fraud and identity theft

• Reduced involvement in tracking lost or delayed shipments

There is no change to the ordering process. Harland Clarke’s ordering platforms and Contact Centers automatically indicate CheckProtect delivery service for each account holder identified for this solution. Communication has been provided to account holders who will be impacted by this program change.

Effective immediately, please ensure that branch employees are aware of this new program and that they communicate it to applicable account holders.

If you have any questions, please contact .

Sincerely,

[Insert signature]

[Template 3: Email]

To:

Subject: Introducing Delivery Advantage℠ with CheckProtect®

[Email Body Copy]

Checks remain a critical part of ’s payments strategy and support our overall account holder experience – whether provided free as a benefit of a designated checking program or account holder paid. We are continually challenged to maximize check programs by driving revenue, decreasing expenses and improving the account holder experience — all while providing the level of security that and our account holders expect and demand.

We have partnered with Harland Clarke to offer a new program called Delivery Advantage. With Delivery Advantage, CheckProtect, a secure and trackable delivery service, becomes the primary check delivery method on orders paid for by the account holder. We have chosen this program because it offers the following benefits for our account holders:

• Secure and trackable delivery at a competitive price

• Tamper-evident, polywrap packaging that conceals the contents

• Fully trackable delivery status at virtually any point during the delivery process

• Estimated delivery date to ensure when to expect the check order

In addition, also realizes the following benefits:

• Improved check program performance

• Protection of sensitive account information

• Decreased risk and cost associated with fraud and identity theft

• Reduced involvement in tracking lost or delayed shipments

There is no change to the ordering process. Harland Clarke’s ordering platforms and Contact Centers automatically indicate CheckProtect delivery service for each account holder identified for this solution. Communication has been provided to account holders who will be impacted by this program change.

Effective immediately, please ensure that branch employees are aware of this new program and that they communicate it to applicable account holders.

If you have any questions, please contact .

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download