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-11430022923500Request for Proposal for virtual health coaching platform for people living with diabetes (Type 2)November 2015INVITATION TO PROPONENTS:The South Riverdale Community Health Centre (SRCHC) is a non-profit, multi-service center that provides primary health care, social and community outreach services with an emphasis on health promotion to residents of Riverdale and South East Toronto. SRCHC has been asked by the Toronto Central Local Health Integrated Network (TC LHIN) to support the implementation of a virtual health coaching pilot for people living with Type 2 diabetes accessing services in Diabetes Education Programs (DEPs)In response, SRCHC is issuing this request for proposal seeking applications from vendors with an established platform for multiple modalities of virtual interaction between clinicians and clients, an established and/or evidence-informed health coaching protocol, and the technical expertise to support the implementation for the pilot. This virtual health coaching (using computer / tablet / smartphone) protocol will be implemented as a mode of service delivery within selected DEPs in TC LHIN. The virtual health coaching protocol will provide clients and clinicians a virtual space to engage in symptom monitoring, promotion of health behaviour change, and overall management of illness beyond in-person visits with the clinician. Overall, with the evidence-informed virtual health coaching protocol, SRCHC will test the expansion of service delivery in DEPs to empower people living with diabetes better manage their illness.PROJECT DATES:Start Date: January – March 2016Completion date: March 31, 2016DEADLINE FOR SUBMITTING PROPOSAL: 12:00 noon on November 30, 2015NOTIFICATION OF OUTCOME RFP PROCESS:Interviews of selected proposals will take place on:Wednesday, December 2nd from 2 to 3:30 PM and Thursday, December 3rd from 9AM to 12PM.SRCHC CONTACT:Please submit your proposal and direct any communications to:38100009588500The Hiring Committee – RFP – Diabetes Health CoachingSouth Riverdale Community Health Centre955 Queen Street East Toronto, ON M4M 3P3Email: humanresources@Please ensure to state “RFP – Diabetes Health Coaching” in the subject line of your email.BACKGROUND:With limited resources and increasing numbers of people living with chronic disease, new ways must be found for providing effective care in more efficient ways. For the sustainability of the health system, we need transformation in how services are provided and modernization in how we engage patients. This project will help align with Toronto Central LHIN strategic priorities of: 1) Designing Health Care for the Future (supporting innovation, maximizing new and emerging technologies); and 2) Transforming Primary and Community Care. This project is a “test of change” to determine the viability and potential impact of virtual health coaching for diabetes as an approach to: Improve the patient experience (patient engagement; client satisfaction; client convenience);Improve productivity of health care services (each diabetes educator/coach will be able to support an increased number clients, compared to current methods of service delivery); and,Improve long term health outcomes and reduce complications from diabetes for people living with diabetesSCOPE OF WORK:Successful vendor will work with SRCHC to implement in selected DEPs an established and/or evidence-based health coaching intervention that will be provided virtually using technologies, including but not limited to computers, smart phones, tablets, etc. The successful vendor will train staff identified to become health coaches within the selected DEPs in the use of the protocol as well as platform. Further, the successful vendor will support DEPs with client enrolment and provide support with virtual platform’s infrastructure trouble-shooting as it relates to the tech platform to be used by health coaches and clients. Most importantly, the health coaching protocol will be focused on improving health outcomes for clients with Type 2 diabetes in selected DEPs. The intervention will take place over a 3 month time frame for each client, as specified in the project dates. Tasks and Deliverables for the successful vendor include:Provide access to software as well as hardware for platform and protocol that gives clinicians and clients with diabetes opportunities to virtually participate in the pilot;Specify and provide alternative means of engagement for clients who may not own hardware or software to receive virtual health coaching Train diabetes educators in health coaching protocol and use of health coaching platform technology;Help DEPs identify processes to recruit up to 10 clients & complete intervention in health coaching by March 31st, 2016; and,Provide troubleshooting support to health coaches and clients as needs arise Work with the selected DEPs to produce a final report with outcomes of the pilotPotential Performance Measures Number of DEPs participating in the test of change Number of clients enrolled in the health coaching intervention, across all participating DEPsNumber of clients completing the health coaching intervention, across all participating DEPs Yield: Proportion of clients approached who enroll; Proportion of clients who enroll and complete the interventionPercentage of clients with HbA1c improvement after completion of health coachingPercentage of clients maintaining use of virtual platform for self-monitoring, after virtual coaching interventionProductivity: Number of clinical interactions per client in intervention group (relative to baseline / regular practice)Time invested per client and per clinical interaction (relative to baseline / regular practice)DEPs within the TCLHIN will select Diabetes Educators to be trained as virtual health coaches who will support clients with this electronic health coaching platform. DEPs will also manage selection and client enrolment in the pilot. SRCHC will oversee the coordination of the pilot project. At the end of the three month period, SRCHC may engage an independent consultant to objectively evaluate the outcomes of this pilot. INFORMATION REQUESTED FROM PROPONENTS:A brief proposal no more than six (6) pages including the following:Profile and resumes of the consultant(s): qualifications, description of relevant experience and style of those who will be doing the actual work, health coaching implementation, data collection, data analysis, writing, etc.;Description of approach and general plan with key milestones and timelines;A firm cost indicating per diem for each member of the team and the number of days necessary to complete the work as per expectations;Out of the pocket expenses, if any expected;References [minimum of two (2) for similar work];Samples of health coaching platform from previous engagements.TIME, COST, and VIRTUAL COACHING PROTOCOL DETAILS REQUIRED IN THE PROPOSAL:Proposals should provide a breakdown of the virtual coaching protocol, costs, and time (and other resources) needed for the following components:Determination of outcome measures; Process Evaluation (including the elements listed in point 2);Outcome Evaluation (including the elements listed in Scope of Work); and,Generation of all reports and presentations including the final evaluation document and any appendices. EVALUATION CRITERIA AND SELECTION PROCESS:Proposals will be evaluated based on criteria listed below.Mandatory Requirements (please see page 4)Consultant profilesReferencesSample health coaching plan(s) for clients living with diabetes A snapshot of the health coaching platform as well as protocol Knowledge areasWeightKnowledge of delivering virtual health coaching in community settings with health equity lens30 pointsVirtual Health Coaching Protocol WeightProtocol for virtual health coaching Offers multiple tech-based modalities for providing health coaching, Is evidence-informed based on current CDA guidelines, Educates patient on their condition, Patient friendly care plans, Provides patient assessments, Provided coaches and clients the ability to create wellness plans, Patient biometrics, Validate clinically, Patient-Coach ability to interact10 points30 pointsSkill SetsWeightExperience delivering virtual health coaching 20 pointsQuantitative and qualitative analysis of outcomes 10 pointsInterviews of short listed candidates based on criteria above100 pointsCONDITIONS:Cost of preparationSRCHC will not be liable for any costs incurred by the applicants in the preparation of their response to this proposal.Maximum Value of Proposals:SRCHC will not consider proposals exceeding $35,000Submission of ProposalsFour (4) copies of the proposal must be submitted to the SRCHC Contact in hard copy plus one in electronic format and be received by SRCHC by: Nov. 30, 2015.Respondents are encouraged to request confirmation of receipt of their proposal by email to the SRCHC Contact (listed above).CommunicationsProponents may direct questions in writing or by email to the SRCHC Contact. SRCHC is under no obligation to provide additional information but may do so at its sole discretion SRCHC reserves the right to distribute the questions and responses to all Proponents. Intellectual PropertyIf selected, the proponent agrees that SRCHC will have exclusive right to the unique intellectual property of the outcomes of this project and the proponent will waive in favour of SRCHC their Copyright Act rights to all concepts, techniques, ideas, information and materials, however recorded, (including images and data) of such intellectual property.ConfidentialityIf selected, the proponent will keep all information received to complete this project in strict confidence and use solely to perform the obligations for the purpose of the project. Upon completion of the project all information collected from SRCHC and partner CHCs will be returned to SRCHC or destroyed in a manner designated by SRCHC.PrivacyIf selected, the proponent will not have any contact with patients or patient health information for any purpose whatsoever unless expressly authorized by SRCHC.No Incorporation by Reference by ProponentThe entire content of the proponent’s proposal should be submitted in a fixed form and not be dependent on any external links or documents. The content of web sites or other external documents referred to in the proponent’s proposal will not be considered to form part of its proposal.Proposal to be Retained by SRCHCSRCHC will not return the Proposal or any accompanying documentation submitted by the Proponent.Reserved Rights of SRCHCSRCHC may, at its sole and absolute discretion, carry out the RFP process as it determines to be in the best interest of SRCHC and to be the most beneficial to SRCHC. Without prejudice to any other right or remedy available to SRCHC, SRCHC may, make public the names of any or all proponents, do nothing, cancel the RFP, reject any or all proposals, accept any proposal in whole or in part and under no circumstances shall SRCHC be liable for any indirect or consequential damages. ................
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