Job Title: Issue Date:



Job Title: EHR Integrated Care Coordinator

Department: Administration

Reports To: Information Technology Director

Salary Range: DOQ

Classification: Salaried, Exempt

Status: Full-time (1.0 FTE), w/ benefits.

Location: Portland, Oregon

NPAIHB Mission Statement: The mission of the Northwest Portland Area Indian Health Board is to eliminate health disparities and improve the quality of life of American Indians and Alaska Natives by supporting Northwest Tribes in their delivery of culturally appropriate, high quality healthcare.

Position Summary: Working under the direction of the Information Technology Director, the EHR Integrated Care Coordinator works to strengthen NPAIHB’s and member Tribal Health Programs (THPs) quality improvement and reporting activities. S/he works on projects to comply with an increasing number of external reporting mandates and quality improvement initiatives. The incumbent is responsible for leading the Electronic Health Record (EHR) implementation team; assisting with the display and interpretation of data; and assisting with reporting the data to a wide range of clinical and administrative leaders in Tribal Health Programs (THPs). The EHR Integrated Care Coordinator will work with the Portland Area (ID, OR, and WA) tribal health programs, as well as with the American Indian/Alaska Native Regional Extension Center to spearhead efforts towards achieving meaningful use with commercial and Resource Patient Management System (RPMS) EHR systems.

The EHR Integrated Care Coordinator provides expertise to all areas of EHR implementation and will assist in developing clinical guidelines, templates and informational tools for major outpatient disease management programs. The EHR Integrated Care Coordinator must influence and gain support at all levels of the THP organization(s); work closely with the THP EHR Project Leaders, managers and staff in planning, directing and implementing the EHR. The incumbent provides, or arranges provision of EHR training services to THPs to ensure product development, implementation, and enhancements meet user specifications.

In addition, the EHR Integrated Care Coordinator assists THPs to improve access to care, redesign processes, build capacity and provide quality patient care by coordinating Institute for Healthcare Improvement (IHI) collaborative with member THPs. Incumbent will develop educational events; maintain a centralized repository of QI/IHI tools, resources and data to share with member THPs; assist programs in analyzing individual and population data to identify trends, patterns, problems, and process/care improvement opportunities.

Essential Functions:

1. Responsible for functions related to Quality Improvement

• Provide clinical expertise for commercial EHR and or RPMS EHR implementation.

• Evaluate EHR system performance with other members of the implementation team, Identifying problems, recommending solutions.

• Participate in the implementation of commercial and or RPMS EHR software.

• Assist in development of performance improvement processes for THP’s including the use of EHR data in performance improvement processes.

• Work with HSD staff, evaluating clinic needs and abilities.

• Work with THP’s quality leaders to investigate quality concerns or issues arising from external payer reviews, external clinical benchmarking efforts, or tracking and surveillance of outcome measures.

• Work with health programs quality leaders/representatives to develop annual quality measurement and improvement plans, including identification of measures to be tracked.

• Act as a resource to health program quality leaders.

• Lead the development of electronic guidelines, protocols, and reports.

2. Generation of Grants and Reporting Functions

• Maintain written reports of findings and activities.

• Reports status of projects and activities to Supervisor as requested.

• Responsible for writing and submitting grant applications, grant reporting, grant budget management, project management and communication with granting foundations.

• Prepare a Monthly Activity Report (MAR) and provide to Project Director/Supervisor at the end of each month.

3. Program Coordination, Consultation, Technical Assistance(TA) and Training Sessions

• Coordinates project timelines with THP EHR project managers and taking appropriate actions when required.

• Leads development of IHI processes with Tribal Health Programs.

• Identify, pursues and obtains resources for Tribal Health Program to implement IHI collaborative and attend IHS conferences.

• Evaluate clinic work flow and patient flow systems.

• Participate in planning TA activities as needed.

• Assist clinics in change management and planning processes related to a major changes in clinic activities; including EHR implementation and clinic redesign.

4. Other duties

• Collaborate with other NPAIHB programs to meet related goals and objectives.

• Perform other duties and assignments as directed by the Executive Director.

Standards of Conduct:

• Consistently exhibit professional behavior and the high degree of integrity and impartiality appropriate to the responsible and confidential nature of the position.

• Consistently display professional work attire during normal business hours.

• Effectively plan, organize workload, and schedule time to meet workload demands.

• Maintain a clean and well-organized office environment.

• Expected to exercise judgment and initiative in performance of duties and responsibilities.

• Work in a cooperative manner with all levels of management and with all NPAIHB staff.

• Treat NPAIHB delegates/alternates and Tribal people with dignity and respect and show consideration by communicating effectively.

• Participate willingly in NPAIHB activities.

• Abide by NPAIHB policies, procedures, and structure.

• Research and with the approval of supervisor, attend trainings as needed to improve skills that enhance overall capabilities related to job performance.

Qualifications:

• Masters degree in nursing, pharmacy, or similar clinical field and 2 years experience in EHR implementation

• Bachelors Degree in public health or related field required, and 5 years experience in EHR implementation; 2 years experience in an ambulatory care, clinic or health center environment.

• One or more years of experience working with tribal or other Indian organizations.

• Five or more years of experience in project management required with knowledge of health care quality improvement models/strategies and health information technology.

• Demonstrated knowledge, and experience in quality measurement and or improvement, and Institute for Healthcare Improvements (IHI) processes.

• Experience with performance management improvement methods, including statistical concepts and applications.

• Ability to work and communicate effectively with a wide variety of people within health care settings, state and federal agencies, and private organizations.

• Demonstrated knowledge, experience, or ability to make professional oral presentations in settings at the national, regional, and community level, as well as in tribal settings.

• Experience preparing written reports is required.

• Knowledge of state and federal regulations specific to external reporting mandates is required.

• Must have excellent writing and grammatical usage abilities.

• Proficiency with computer applications (specifically Word, Excel, PowerPoint, Access, and other Microsoft Office Suite programs) is required.

• Accuracy and scrupulous attention to detail is required.

• Must have the ability to complete tasks in a timely and accurate manner.

• Must have excellent communication, organizational and interpersonal skills with the ability to work independently.

Typical Physical Activity:

Physical Demands: Frequently involves sedentary work: exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body.

Physical Requirements: Constantly requires the ability to receive detailed information through oral communications, and to make fine discrimination in sound. Constantly requires verbally expressing or exchanging ideas or important instructions accurately, loudly, or quickly. Constantly requires working with fingers rather than the whole hand or arm. Constantly requires repetitive movement of the wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks. Occasionally requires standing and/or sitting for sustained periods of time. Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hand and arms. Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

Typical Environmental Conditions: The worker is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.

Travel Requirements: A moderate level of travel is required within NPAIHB’s service area which may include the ability to drive up to 7 hours a day. Overnight travel outside of the area is infrequently required. Maintain a valid, unrestricted Oregon Driver’s license and ability to be insured.

Disclaimer: The individual must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and or skills required of all personnel so classified.

Except as provided by Title 25, U.S.C. § 450e(b), which allows for Indian preference in hiring, the NPAIHB does not discriminate on the basis of race, color, creed, age, sex, national origin, physical handicap, marital status, sexual orientation, politics, membership or non-membership in an employee organization.

Required employment application forms are available from:

Chandra Wilson, Human Resources Coordinator

Northwest Portland Area Indian Health Board,

2121 SW Broadway, Suite 300, Portland, Oregon 97201

(503) 228-4185 Fax: (503) 228-8182

Or at

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