HeLP MN Seniors



Needs Assessment Focus Group

Guiding Questions

1. Let’s talk about going to see a doctor or other health care provider (nurse, pharmacist, dentist).

a. Does everyone see a health care provider regularly?

b. Are you satisfied with your experience interacting with your health care providers?

c. What about medical forms? How confident are you filling out forms by yourself? (Note: Research shows that the answer to this question is useful in detecting individuals with inadequate health literacy).*

2. Let’s think about the conversations you have with your doctors or other health care providers.

a. Do you feel like you health care providers understand and listen to everything you tell them?

b. Does you feel you understand everything that your tells you?

▪ How about the nurses? The pharmacists?

c. If you are given a specific diagnosis, does your doctor or other health care provider explain it in a way that you can understand what the diagnosis is, what you need to do about it, and what will happen if you do not follow his or her advice?

d. Would anyone like to share your story about when you felt your interaction with your health care provider went particularly well, or when you wish your interaction went better?

▪ What factors do you think influenced the outcome of these interactions?

e. Does anyone routinely ask questions at their doctor’s appointments?

▪ What questions do you find most helpful in gathering important information?

f. Did you ever have a questions, but did not ask it for some reason?

▪ Is there anything that would make you feel more confident engaging in a conversation with your doctor, nurse, or pharmacist?

g. Does anyone take a family member or friend with them to your medical appointments?

▪ Does that improve the communication process

▪ At the appointment?

▪ Afterwards, when discussing the health issue?

h. Does anyone take notes at their medical appointments?

▪ Does that improve the communication process

▪ At the appointment?

▪ Afterwards, when discussing the health issue?

3. Let’s talk about making informed decisions about your health and health care.

a. Does everyone feel that they have all the information they need to make appropriate decisions about health and health care?

b. When you felt like you needed more information about health and health care issues, how do you go about seeking that information?

c. Does anyone look for health information on the Internet?

▪ Let’s talk about how that goes…

d. Are there any health topics would you like to have more information about, such as a medical condition, procedure, treatment option, or anything else that comes to mind?

Created By:

Erinn Aspinall, MSI

Special Projects Librarian

University of Minnesota Health Sciences Libraries

Michelle Brasure, PhD, MSPH, MLIS

Research Associate

University of Minnesota School of Public Health

*Question 1c adapted from:

Chew LD, et al. Validation of Screening Questions for Limited Health Literacy in a Large VA Outpatient Population. J Gen Intern Med. 2008 Mar 12; 23(5):561–6.

Additional health literacy resources are available from the Minnesota Health Literacy Partnership Website at:

Last Updated: April 18, 2011

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|The Health Literacy Program for Minnesota Seniors (HeLP MN Seniors) is brought to you by the University of Minnesota Health Sciences Libraries |

|and the Minnesota Health Literacy Partnership. Funding was provided through a subcontract from the National Library of Medicine National Network |

|of Libraries of Medicine under contract number N01-LM-6-3503. |

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