Dell C3422WE User's Guide

[Pages:119]Dell C2422HE Dell C2722DE Dell C3422WE Curved Video Conferencing Monitor

User's Guide

Model: C2422HE/C2722DE/C3422WE Regulatory model: C2422HEt/C2722DEt/C3422WEt

NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright ? 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. 2021 ? 08 Rev. A01

Contents

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . 7 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Identifying parts and controls . . . . . . . . . . . . . . . . . . 10

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Monitor specifications . . . . . . . . . . . . . . . . . . . . . . 14

Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 DP Multi-Stream Transport (MST) Modes . . . . . . . . . . . . . . . . . 21 USB-C Multi-Stream Transport (MST) Modes . . . . . . . . . . . . . . . 21 Unified Communications (UC) Platform Compatibility List . . . . . . . . 22 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Webcam ? microphone specifications . . . . . . . . . . . . . . . . . . . 24 Speaker Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . 26 Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . .34 LCD monitor quality and pixel policy . . . . . . . . . . . . . . .34 Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Handling and moving your display . . . . . . . . . . . . . . . . 37 Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . .38

Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the stand . . . . . . . . . . . . . . . . . . . . . . .39 Using the tilt, swivel, and vertical extension . . . . . . . . . . .42

Contents |3

Tilt, swivel and vertical extension . . . . . . . . . . . . . . . . . . . . . . 42

Rotating the Display (C2422HE/C2722DE only) . . . . . . . . .43 Configuring the display settings on your computer after rotation (C2422HE/C2722DE only) . . . . . . . . . . . . . . . .44 Operating the monitor webcam . . . . . . . . . . . . . . . . . 45 Connecting your monitor . . . . . . . . . . . . . . . . . . . . .46 Dell Power Button Sync (DPBS) . . . . . . . . . . . . . . . . .50

Connecting the monitor for DPBS for the first time . . . . . . . . . . . . 52 Using DPBS function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Connecting the monitor for USB-C Multi-Stream Transport (MST) function (C2422HE/C2722DE only) in DPBS mode . . . . . . . . . . . . 55 Connecting the monitor for USB-C in DPBS mode . . . . . . . . . . . . . 56

Organizing your cables . . . . . . . . . . . . . . . . . . . . . .58 Securing your monitor using Kensington lock (optional) . . . .58 Removing the monitor stand . . . . . . . . . . . . . . . . . . .59 Wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . .60

Operating the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . 61 Using the joystick control . . . . . . . . . . . . . . . . . . . . . 61 Using the rear-panel controls . . . . . . . . . . . . . . . . . . .62 Using the OSD lock function . . . . . . . . . . . . . . . . . . .63

Frontpanel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using the On-Screen Display (OSD) Menu . . . . . . . . . . . .67

Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . 67 OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 87 Setting the KVM USB Switch . . . . . . . . . . . . . . . . . . . . . . . . 88 Setting the Auto KVM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting up Windows Hello . . . . . . . . . . . . . . . . . . . . 93 Setting up the monitor webcam as default setting . . . . . . . 97 Setting up the monitor speaker as default setting . . . . . . . 101

4 | Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . 105 Common Problems . . . . . . . . . . . . . . . . . . . . . . . 106 Product specific problems . . . . . . . . . . . . . . . . . . . 108 Microsoft? Teams? / Skype for Business? specific problems . 116 Universal Serial Bus (USB) specific problems . . . . . . . . . 118

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

FCC notices (U.S. only) and other regulatory information . . . 119 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . 119 EU product database for energy label and product information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Contents |5

Safety instructions

WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. ? Place the monitor on a solid surface and handle it carefully. The screen is fragile

and can be damaged if dropped or hit sharply. ? Always be sure that your monitor is electrically rated to operate with the AC

power available in your location. ? Keep the monitor in room temperature. Excessive cold or hot conditions can have

an adverse effect on the liquid crystal of the display. ? Do not subject the monitor to severe vibration or high impact conditions. For

example, do not place the monitor inside a car trunk. ? Unplug the monitor when it is going to be left unused for an extended period of

time. ? To avoid electric shock, do not attempt to remove any cover or touch the inside

of the monitor. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI).

6 | Safety instructions

About your monitor

Package contents

Your monitor ships with the components shown in the table below. If any component is missing, contact Dell. For more information, see Contact Dell.

NOTE: Some components may be optional and may not ship with your monitor. Some features may not be available in certain countries.

Display

Stand riser

Stand base Power cable (varies by country)

DisplayPort cable (DisplayPort to DisplayPort)

About your monitor |7

USB 3.2 Gen1 Type-A to Type-B upstream cable

USB Type-C cable (C to C)

? Quick Setup Guide ? Safety, Environmental, and Regulatory

Information

Product features

The Dell C2422HE/C2722DE/C3422WE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include:

? C2422HE: 60.47 cm (23.8 in.) active area display (Measured diagonally) 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.

? C2722DE: 68.47 cm (27.0 in.) active area display (Measured diagonally) 2560 x 1440 (16:9) resolution, plus full-screen support for lower resolutions.

? C3422WE: 86.71 cm (34.14 in.) active area display (Measured diagonally) 3440 x 1440 (21:9) resolution, plus full-screen support for lower resolutions.

? Wide viewing angles with 99% sRGB color. ? C2422HE/C2722DE:Tilt, swivel, pivot and vertical extension adjustment

capabilities. ? C3422WE:Tilt, swivel and vertical extension adjustment capabilities. ? Built-in speakers (2 x 5 W). ? Removable pedestal stand and Video Electronics Standards Association (VESATM)

100 mm mounting holes for flexible mounting solutions. ? Ultra-thin bezel minimizes the bezel gap during multi-monitor usage, enabling

easier set up with an elegant viewing experience. ? Extensive digital connectivity with DP helps future-proof your monitor. ? Single USB Type-C to supply power to compatible notebook while receiving video

signal. ? USB-C and RJ45 ports enable a single-cable, network-connected experience. ? Plug and play capability if supported by your computer. ? On-Screen Display (OSD) adjustments for ease of set-up and screen

optimization.

8 | About your monitor

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