Help Desk Reporting and Analysis - Ohio

In the event that the Tier 1 Help desk cannot for any reason address or otherwise resolve an issue with the system, the Tier 1 help desk must delegate or assign tickets to the appropriate Tier 2/3 party, Contractor or St. Relevant SLAs for processing including issue resolution of Tier 2 and 3 Help desk issues apply for resolutions under the ... ................
................

In order to avoid copyright disputes, this page is only a partial summary.