Joseph A



Joseph A. Weinstein

2570 Chanute Trail Maitland, Florida 32751

(407) 491-4433 jweinstein105@

|Objective: |To obtain a challenging position in Business Analytics or Project Management |

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|Career Highlights: |

|Project Management and Leadership |

|Designed workflow processes for a mobile inspection product. |

|Created and implemented the operational blueprint process guide to streamline operational efficiencies |

|Created Specialty KPI metrics to track the operational efficiency progress. |

|A member of the Senior Executive Review Board that planned all aspects of the business development and deployment of resources. |

|Designed, planned, budgeted, and implemented new products to increase profitability and buyer information. |

|Developed and taught training classes for technical, operational, and sales staff. |

|Chaired multiple non-profit organization including the Help Desk Institute Central Florida Chapter and Boy Scout Troop 205. |

|Managed 100+ multidepartment team consisting of Tech Support, Sales, Forms, and Registration. |

|Driving Operational Efficiencies |

|Marketing |

|Managed a consolidated marketing center that reduced manpower and printing costs by 50%. |

|Researched and managed effective entry points for the marketing spend. |

|Product Manager |

|Designed and implemented new operational processes for Heavy Truck information gathering that would reduce labor costs by 1 FTE per unit inspected. |

|Implemented the total cost of service for Specialty vehicles, which benchmarked the standard costs across all locations for products and services. This helped |

|locations negotiate better rates on contract services and increase profitability. |

|Created business models that accurately project and forecast location overhead, staffing, fixed & variable costs. |

|Customer Service |

|Created a combined sales and technical team that covered the entire US market. This team reduced time to resolution by 25%, increased sales by 10%, and created a |

|better experience for the customer. |

|Planned and oversaw the installation of multiple 20,000-60,000 sq. ft. office spaces including lighting, furniture, phones, security, and network. |

|Negotiated contracts with network and telecom vendors that reduced costs by 25%. |

|Revenue Growth |

|Implemented new products that added additional revenue of a million dollars. |

|Prepared and implemented Specialty marketing plans including a yearly advertising & marketing budget of $750,000. |

|Developed a voice response unit that made it easier for contractors to schedule, delete, and check status of building permits over the phone. |

|Experience: | |

|Aug. 2000 to Apr. |Manheim Auctions, Maitland, Florida – the world’s leading provider of vehicle remarketing services and a wholesale marketplace for the millions |

|2012 |of cars that change hands every year. |

| |Project Manager – Manheim Specialty Division |

| |New Product evaluation and financial feasibility |

| |Capital asset acquisition |

| |Creation of the operational blueprint, KPI metrics, and location modeling and cost evaluations |

| |Technology project lead for technology implementations and changes |

| |Marketing Manager – Manheim Specialty Division |

| |All aspects of product and brand marketing including a $750,000.00 advertising yearly budget |

| |Managed location and internal communication and print and graphics coordination |

| |Director Florida Region Customer Service Center – Corporate |

| |Managing computers, phone systems, equipment, and staffing to maintain proper SLA’s |

| |Coordinate with internal and external stakeholders |

| |Maintain vendors contacts for graphics and hotel coordination |

| |Tech Support Director |

| |Managed 100+ person sales and technical call center |

| |Member of the executive review board which guided the company in strategic planning |

| |Managed multiple departments within tech support including company operators, tech support, sales support, forms sales, training, and software |

| |registration |

| |Maintained the cable and network infrastructure including the ACD call center phone system. Created custom ACD reports and reported on daily |

| |performance |

|Feb. 1998 to Nov. |Prologic Corporation, Maitland, Florida – an industry-leading provider of internet banking services. |

|1999 |Manager of Information Services |

| |Responsible for acquisition, installation and maintenance all the network equipment for the US Operations. |

| |Worldwide planning for the corporate network, and site analysis and installation for the US clients. |

| |Maintaining Corporate facilities with regard to electrical, security systems, network infrastructure, Cisco voice and data routers, and all |

| |Information Systems budgeting. |

|Aug. 1994 to Feb. |H.T.E., Inc., Lake Mary, Florida |

|1998 |Network Specialist |

| |Oversaw the networking support team and coordinated all daily tasks. |

| |Provided multi protocol network solutions to clients, and provided complete package of services from consulting to complete implementation. |

| |Programmed and supported a Voice Response Unit used in the automation of the Building Inspectors Office. |

|July 1990 to Aug 1994|The Newtrend Group, Orlando, Florida |

| |Network Supervisor |

| |Supervision of a wide area Novell Network |

| |Prepared training material and trained users on third party applications |

| |Purchasing, tracking and implementation of all computer assets on the network |

|May 1984 to July 1990|Bernard M. Weinstein, CPA, Chartered, Maitland, Florida |

| |Bookkeeper/Accountant |

| |Client bookkeeping, data entry, and tax preparation |

| |Management and training of an eight station Novel local area network. |

|March 1988 to May |Orlando Magic, LTD., Orlando, Florida |

|1995 |Game Night Supervisor |

| |Supervision of a 40 person game staff |

| |Assisted in the coordination between game night staff and other departments in the organization. |

| | |

|Education |University of Central Florida, Bachelor of Science in Business Administration in Accounting |

| | |

|Computer Skills |Novell, Novell’s Certified Netware Engineer (CNE) Microsoft, Microsoft Certified Professional |

| |Additional computer skills include a wide variety of desktop applications, mobile applications, and hardware and software infrastructure |

| |products. |

| | |

|Extra- |Volleyball, Tennis, and Swimming |

|Curricular Activities|A member of Sigma Alpha Epsilon Fraternity: Held Executive position with the fraternity. |

| |Boy Scout Troop 205 in Maitland. |

| |Troop Committee Chairman |

| |Advancement Chairman |

| |Community service projects included: |

| |Florida Symphony Orchestra Springs Concert |

| |Sea World Charity Run |

| |Canned Food Drive |

| |Community Service Network |

| |American Diabetes Society fundraisers |

| |Orlando Magic Youth Foundation’s Stay in School Program |

| |Youth programs with Aloma United Methodist Church |

| |Orange County Public Schools volunteer |

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