Joseph A
Joseph A. Weinstein
2570 Chanute Trail Maitland, Florida 32751
(407) 491-4433 jweinstein105@
|Objective: |To obtain a challenging position in Business Analytics or Project Management |
| |
|Career Highlights: |
|Project Management and Leadership |
|Designed workflow processes for a mobile inspection product. |
|Created and implemented the operational blueprint process guide to streamline operational efficiencies |
|Created Specialty KPI metrics to track the operational efficiency progress. |
|A member of the Senior Executive Review Board that planned all aspects of the business development and deployment of resources. |
|Designed, planned, budgeted, and implemented new products to increase profitability and buyer information. |
|Developed and taught training classes for technical, operational, and sales staff. |
|Chaired multiple non-profit organization including the Help Desk Institute Central Florida Chapter and Boy Scout Troop 205. |
|Managed 100+ multidepartment team consisting of Tech Support, Sales, Forms, and Registration. |
|Driving Operational Efficiencies |
|Marketing |
|Managed a consolidated marketing center that reduced manpower and printing costs by 50%. |
|Researched and managed effective entry points for the marketing spend. |
|Product Manager |
|Designed and implemented new operational processes for Heavy Truck information gathering that would reduce labor costs by 1 FTE per unit inspected. |
|Implemented the total cost of service for Specialty vehicles, which benchmarked the standard costs across all locations for products and services. This helped |
|locations negotiate better rates on contract services and increase profitability. |
|Created business models that accurately project and forecast location overhead, staffing, fixed & variable costs. |
|Customer Service |
|Created a combined sales and technical team that covered the entire US market. This team reduced time to resolution by 25%, increased sales by 10%, and created a |
|better experience for the customer. |
|Planned and oversaw the installation of multiple 20,000-60,000 sq. ft. office spaces including lighting, furniture, phones, security, and network. |
|Negotiated contracts with network and telecom vendors that reduced costs by 25%. |
|Revenue Growth |
|Implemented new products that added additional revenue of a million dollars. |
|Prepared and implemented Specialty marketing plans including a yearly advertising & marketing budget of $750,000. |
|Developed a voice response unit that made it easier for contractors to schedule, delete, and check status of building permits over the phone. |
|Experience: | |
|Aug. 2000 to Apr. |Manheim Auctions, Maitland, Florida – the world’s leading provider of vehicle remarketing services and a wholesale marketplace for the millions |
|2012 |of cars that change hands every year. |
| |Project Manager – Manheim Specialty Division |
| |New Product evaluation and financial feasibility |
| |Capital asset acquisition |
| |Creation of the operational blueprint, KPI metrics, and location modeling and cost evaluations |
| |Technology project lead for technology implementations and changes |
| |Marketing Manager – Manheim Specialty Division |
| |All aspects of product and brand marketing including a $750,000.00 advertising yearly budget |
| |Managed location and internal communication and print and graphics coordination |
| |Director Florida Region Customer Service Center – Corporate |
| |Managing computers, phone systems, equipment, and staffing to maintain proper SLA’s |
| |Coordinate with internal and external stakeholders |
| |Maintain vendors contacts for graphics and hotel coordination |
| |Tech Support Director |
| |Managed 100+ person sales and technical call center |
| |Member of the executive review board which guided the company in strategic planning |
| |Managed multiple departments within tech support including company operators, tech support, sales support, forms sales, training, and software |
| |registration |
| |Maintained the cable and network infrastructure including the ACD call center phone system. Created custom ACD reports and reported on daily |
| |performance |
|Feb. 1998 to Nov. |Prologic Corporation, Maitland, Florida – an industry-leading provider of internet banking services. |
|1999 |Manager of Information Services |
| |Responsible for acquisition, installation and maintenance all the network equipment for the US Operations. |
| |Worldwide planning for the corporate network, and site analysis and installation for the US clients. |
| |Maintaining Corporate facilities with regard to electrical, security systems, network infrastructure, Cisco voice and data routers, and all |
| |Information Systems budgeting. |
|Aug. 1994 to Feb. |H.T.E., Inc., Lake Mary, Florida |
|1998 |Network Specialist |
| |Oversaw the networking support team and coordinated all daily tasks. |
| |Provided multi protocol network solutions to clients, and provided complete package of services from consulting to complete implementation. |
| |Programmed and supported a Voice Response Unit used in the automation of the Building Inspectors Office. |
|July 1990 to Aug 1994|The Newtrend Group, Orlando, Florida |
| |Network Supervisor |
| |Supervision of a wide area Novell Network |
| |Prepared training material and trained users on third party applications |
| |Purchasing, tracking and implementation of all computer assets on the network |
|May 1984 to July 1990|Bernard M. Weinstein, CPA, Chartered, Maitland, Florida |
| |Bookkeeper/Accountant |
| |Client bookkeeping, data entry, and tax preparation |
| |Management and training of an eight station Novel local area network. |
|March 1988 to May |Orlando Magic, LTD., Orlando, Florida |
|1995 |Game Night Supervisor |
| |Supervision of a 40 person game staff |
| |Assisted in the coordination between game night staff and other departments in the organization. |
| | |
|Education |University of Central Florida, Bachelor of Science in Business Administration in Accounting |
| | |
|Computer Skills |Novell, Novell’s Certified Netware Engineer (CNE) Microsoft, Microsoft Certified Professional |
| |Additional computer skills include a wide variety of desktop applications, mobile applications, and hardware and software infrastructure |
| |products. |
| | |
|Extra- |Volleyball, Tennis, and Swimming |
|Curricular Activities|A member of Sigma Alpha Epsilon Fraternity: Held Executive position with the fraternity. |
| |Boy Scout Troop 205 in Maitland. |
| |Troop Committee Chairman |
| |Advancement Chairman |
| |Community service projects included: |
| |Florida Symphony Orchestra Springs Concert |
| |Sea World Charity Run |
| |Canned Food Drive |
| |Community Service Network |
| |American Diabetes Society fundraisers |
| |Orlando Magic Youth Foundation’s Stay in School Program |
| |Youth programs with Aloma United Methodist Church |
| |Orange County Public Schools volunteer |
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