Accessing DoD Enterprise Email, AKO, and other DoD ...
Accessing Army365 / O365 webmail, DoD Enterprise Email, and other DoD websites with Edge on your Windows computer
Presented by: Michael J. Danberry
Last Revision / review: 20 November 2023
Performing these fixes "should" fix most access problems.
Personnel utilizing this guide without a CAC should only skip the pages marked: "This page is CAC Specific." CAC holders need to follow ALL slides.
The most up to date version of this presentation can be found at:
1
To successfully access Department of Defense (DoD) websites, you MUST install
the DoD certificates
Download links and installation instructions for the InstallRoot file can be found on:
If after installation of the DoD certs you [still] see "There is a problem with this website's security certificate"
or you see red certificate errors,
follow this guide: 2
Type "Internet Options" in the "Type here to search" box (or magnifying glass)
and select Internet Options Control Panel.
Windows 10
Windows 11
3
Check the Delete browsing history on exit (box), click Delete...
Windows 10
Windows 11
4
Check the top 4 boxes, leave the rest unchecked,
click Delete
Windows 10
Windows 11
5
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