HSC Human Services Taskforce Survey



HSC Human Services Taskforce Survey IntroductionThis survey is designed to gather valuable data about the current state and future of the human services sector. It’s an important opportunity for human services organizations to have their voices heard and make the strongest possible case for more effective policies and support from the City and State. The findings will directly contribute to HSC’s future advocacy efforts, including the development of our public report in the spring that will provide concrete recommendations to bolster our sector and improve outcomes for New Yorkers. The survey should take roughly 30-45 minutes to complete, though it may take longer for you and your key staff (e.g., financial team, HR) to gather the data requested in the survey.?For your reference and ease of gathering the necessary data, we have attached by email a document containing all of the survey questions, which you can refer to while you complete the survey.?As you enter your responses here, your?progress is?continuously saved.?If you exit the survey, you can return to where you left off by clicking on the same link provided to you. In doing so, please ensure that you are using the same browser on the same?computer and have?not cleared your?browser cookies. Our expectation is that many organizations will not have all of the information requested and will skip some questions accordingly. There is no need to provide data where it is not readily available or easily calculated. The requests for detailed breakdowns are designed to collect a depth of information from those organizations that can provide it, in order to have a complete and robust dataset about the state of the sector, including racial, ethnic, and gender disparities. This survey will be supplemented by interviews. If you would like to share additional information or if you have questions about this survey, please contact Bennett Midland at?tabraiz@.? We look forward to reviewing your responses and sharing the results with all of you. Thank you for your time! Michelle JacksonPlease enter your organization's name, and your name, title, and contact anization ________________________________________________Your name ________________________________________________Your title ________________________________________________Your email address ________________________________________________General InformationQ1 In which of the following areas does your organization provide services to its clients? Please select all that apply.?Adult education and literacy Advocacy Arts and culture Childcare, after-school, or early childhood education Child welfare, foster care, adoption, and preventive services Criminal justice and legal services Disability, including developmental disabilities Disaster preparedness and response Domestic violence Education (in-school services) Employment and training Direct financial assistance Food and nutrition Health, including mental health, behavioral health, and HIV/AIDS Homelessness, including housing, outreach, and prevention Immigration Juvenile justice LGBTQIA services Senior services and home care Substance abuse Supportive housing Youth services and support Other service area #1 (please specify) Other service area #2 (please specify) Other service area #3 (please specify) Other service area #4 (please specify) Q2 Does your organization contract with any government agencies in New York City?Yes No Q3 Which of the following City agencies does your organization contract with? Please select all that apply.Department for the Aging (DFTA) Administration for Children's Services (ACS) Department of Correction (DOC) Mayor's Office of Criminal Justice (MOCJ) Department of Cultural Affairs (DCLA) Mayor's Office of Economic Opportunity (MOEO) Department of Education (DOE) Emergency Management (EM) Department of Environmental Protection (DEP) Health and Hospitals Corporation (HHC) Department of Health and Mental Hygiene (DOHMH) Department of Homeless Services (DHS) New York City Housing Authority (NYCHA) Department of Housing Preservation and Development (HPD) Human Resources Administration (HRA) Department of Parks and Recreation (NYC Parks) Department of Probation (DOP) Department of Sanitation (DSNY) Department of Small Business Services (SBS) Department of Youth and Community Development (DYCD) Other City agency #1 (please specify) Other City agency #2 (please specify) Other City agency #3 (please specify) Q4 Does your organization contract with any government agencies in New York State?Yes No Q5 Which of the following?State agencies?does your organization contract with? Please select all that apply.Office for the Aging (OFA) Office of Alcoholism and Substance Abuse Services (OASAS) Office of Children and Family Services (OCFS) Department of Corrections and Community Supervision (DOCCS) Dormitory Authority of the State of New York (DASNY) Education Department (NYSED) Department of Environmental Conservation (DEC) Department of Family Assistance (DFA) Department of Health (DOH) Division of Homes and Community Renewal (DHCR) Office of Mental Health (OMH) Office for People with Developmental Disabilities (OPWDD) Office of Temporary Disability Assistance (OTDA) Division of Veterans' Services (DVS) Office of Victim Services (OVS) Other State agency #1 (please specify) Other State agency #2 (please specify) Other State agency #3 (please specify) Q6 Does your organization hold contracts with any Federal agencies? If so, please specify which one(s).Federal agency #1 ________________________________________________Federal agency #2 ________________________________________________Federal agency #3 ________________________________________________Q7 Which New York City boroughs does your organization serve? Please select all that apply.The Bronx Brooklyn Manhattan Queens Staten Island Q8 Which regions outside of New York City does your organization serve (if any)?Western New York Finger Lakes Central New York Southern Tier Mohawk Valley North Country Capital Region Hudson Valley Long Island Other (please specify) Q9 Approximately how many clients does your organization serve annually? _______ clients served annuallyFinancial InformationFor each of the following questions that ask about your previous year budget, revenue, and expenses, please exclude PPP and other COVID-related loans that you may have received. We ask specifically about PPP later in the section. ?Q10 What is your organization's current annual operating budget? Please select an appropriate range.$500,001–$1,000,000 $1,000,001–$3,000,000 $3,000,001–$5,000,000 $5,000,001–$10,000,000 $10,000,001–$15,000,000 $15,000,001–$25,000,000 $25,000,001–$50,000,000 $50,000,001–$75,000,000 $75,000,001–$100,000,000 >$100,000,001 Q11 Please enter the dollar amount of your organization's current annual operating budget. _______ Annual operating budgetQ12 Approximately how much money did your organization spend in calendar year 2020 on physical materials that you needed to operate and continue to provide services during the COVID-19 pandemic (e.g., PPE, plexiglass barriers, phones, computers, hotspots, broadband expansion/installation, transportation)? _______ Total COVID-related expensesQ13 Approximately how much of these COVID-19 expenses were?IT-related only? _______ IT-related COVID expensesQ14 Were any of your COVID-related expenses reimbursed by government agencies?Yes No Q15 Please enter the approximate dollar amount of your organization's COVID-related expenses that were reimbursed by government agencies. (Your organization's total COVID-related expenses were: $) _______ Total dollar amount reimbursedQ16 Please specify which (if any) City agencies provided reimbursements.Department for the Aging (DFTA) Administration for Children's Services (ACS) Department of Correction (DOC) Mayor's Office of Criminal Justice (MOCJ) Department of Cultural Affairs (DCLA) Mayor's Office of Economic Opportunity (MOEO) Department of Education (DOE) Emergency Management (EM) Department of Environmental Protection (DEP) Health and Hospitals Corporation (HHC) Department of Health and Mental Hygiene (DOHMH) Department of Homeless Services (DHS) New York City Housing Authority (NYCHA) Department of Housing Preservation and Development (HPD) Human Resources Administration (HRA) Department of Parks and Recreation (NYC Parks) Department of Probation (DOP) Department of Sanitation (DSNY) Department of Small Business Services (SBS) Department of Youth and Community Development (DYCD) Other City agency #1 (please specify) Other City agency #2 (please specify) Other City agency #3 (please specify) Q17 Please specify which (if any) State agencies provided reimbursements.Office for the Aging (OFA) Office of Alcoholism and Substance Abuse Services (OASAS) Office of Children and Family Services (OCFS) Department of Corrections and Community Supervision (DOCCS) Dormitory Authority of the State of New York (DASNY) Education Department (NYSED) Department of Environmental Conservation (DEC) Department of Family Assistance (DFA) Department of Health (DOH) Division of Homes and Community Renewal (DHCR) Office of Mental Health (OMH) Office for People with Developmental Disabilities (OPWDD) Office of Temporary Disability Assistance (OTDA) Division of Veterans' Services (DVS) Office of Victim Services (OVS) Other State agency #1 (please specify) Other State agency #2 (please specify) Other State agency #3 (please specify) Q18 Did any other government agency reimburse your organization for COVID-related expenses? If so, please specify which ones in the text boxes ernment agency #1 ________________________________________________Government agency #2 ________________________________________________Government agency #3 ________________________________________________Q19 Which (if any) of the following expense categories were?not reimbursed by government agencies? Please select all that apply.PPE Plexiglass barriers Phones Computers Hotspots Broadband installation Transportation Other (please specify) Other (please specify) Other (please specify) Q20 How did you fund additional COVID-related expenses? Please select all that apply and provide additional details if necessary.Philanthropy Line of credit General operating budget Unused funds from another part of the budget Spending cuts in another part of the budget Other source(s) (please specify) Additional details ________________________________________________Q21 Did your organization provide hazard pay to its employees in calendar year 2020?Yes No Q22 Was this hazard pay reimbursed by government contracts?Yes, in full Yes, in part Not at all Q23 Approximately what percentage of the hazard pay that your organization provided to its employees was reimbursed by government contracts?? _______ Please enter an approximate percentageQ24 Please specify which City agencies (if any) provided reimbursements for hazard pay.Other City agency (please specify) Department for the Aging (DFTA) Administration for Children's Services (ACS) Department of Correction (DOC) Mayor's Office of Criminal Justice (MOCJ) Department of Cultural Affairs (DCLA) Mayor's Office of Economic Opportunity (MOEO) Department of Education (DOE) Emergency Management (EM) Department of Environmental Protection (DEP) Health and Hospitals Corporation (HHC) Department of Health and Mental Hygiene (DOHMH) Department of Homeless Services (DHS) New York City Housing Authority (NYCHA) Department of Housing Preservation and Development (HPD) Human Resources Administration (HRA) Department of Parks and Recreation (NYC Parks) Department of Probation (DOP) Department of Sanitation (DSNY) Department of Small Business Services (SBS) Department of Youth and Community Development (DYCD) Other City agency #1 (please specify) Other City agency #2 (please specify) Other City agency #3 (please specify) Q25 Please specify which State agencies (if any) provided reimbursements for hazard pay.Other State agency (please specify) Office for the Aging (OFA) Office of Alcoholism and Substance Abuse Services (OASAS) Office of Children and Family Services (OCFS) Department of Corrections and Community Supervision (DOCCS) Dormitory Authority of the State of New York (DASNY) Education Department (NYSED) Department of Environmental Conservation (DEC) Department of Family Assistance (DFA) Department of Health (DOH) Division of Homes and Community Renewal (DHCR) Office of Mental Health (OMH) Office for People with Developmental Disabilities (OPWDD) Office of Temporary Disability Assistance (OTDA) Division of Veterans' Services (DVS) Office of Victim Services (OVS) Other State agency #1 (please specify) Other State agency #2 (please specify) Other State agency #3 (please specify) Q26 Did any other government agency reimburse your organization for hazard pay? If so, please specify which ones in the text boxes ernment agency #1 ________________________________________________Government agency #2 ________________________________________________Government agency #3 ________________________________________________Q27 For unreimbursed hazard pay that you provided to employees, where did the funds come from in your organization's budget? Please select all that apply and provide additional details if necessary.Philanthropy PPP Loan or line of credit (other than PPP) General operating budget Spending cuts from another part of the budget General donations Other source(s) (please specify) Additional details ________________________________________________Q28 Did your organization experience an increase in overtime costs due to the pandemic?Yes No Q29 Please enter the approximate dollar amount of additional overtime costs your organization incurred in calendar year 2020 (beyond the typical amount). _______ Estimated cost of additional overtimeQ30 What percent higher are those overtime costs, compared to typical overtime costs?? _______ Approximate percentage higher than usualQ31 Were any of your additional overtime costs reimbursed by government contracts?Yes No Q32 What percentage of this increased overtime cost was reimbursed by government contracts? _______ Overtime cost reimbursedQ33 Which of the following City agencies (if any) reimbursed your organization's increased overtime costs?Department for the Aging (DFTA) Administration for Children's Services (ACS) Department of Correction (DOC) Mayor's Office of Criminal Justice (MOCJ) Department of Cultural Affairs (DCLA) Mayor's Office of Economic Opportunity (MOEO) Department of Education (DOE) Emergency Management (EM) Department of Environmental Protection (DEP) Health and Hospitals Corporation (HHC) Department of Health and Mental Hygiene (DOHMH) Department of Homeless Services (DHS) New York City Housing Authority (NYCHA) Department of Housing Preservation and Development (HPD) Human Resources Administration (HRA) Department of Parks and Recreation (NYC Parks) Department of Probation (DOP) Department of Sanitation (DSNY) Department of Small Business Services (SBS) Department of Youth and Community Development (DYCD) Other City agency #1 (please specify) Other City agency #2 (please specify) Other City agency #3 (please specify) Q34 Which of the following State agencies (if any) reimbursed your organization's increased overtime costs?Office for the Aging (OFA) Office of Alcoholism and Substance Abuse Services (OASAS) Office of Children and Family Services (OCFS) Department of Corrections and Community Supervision (DOCCS) Dormitory Authority of the State of New York (DASNY) Education Department (NYSED) Department of Environmental Conservation (DEC) Department of Family Assistance (DFA) Department of Health (DOH) Division of Homes and Community Renewal (DHCR) Office of Mental Health (OMH) Office for People with Developmental Disabilities (OPWDD) Office of Temporary Disability Assistance (OTDA) Division of Veterans' Services (DVS) Office of Victim Services (OVS) Other State agency #1 (please specify) Other State agency #2 (please specify) Other State agency #3 (please specify) Q35 How did your organization's actual calendar year revenue compare to your pre-pandemic budgeted revenue for calendar year 2020?Actual revenue was more than budgeted revenue Actual revenue was less than budgeted revenue Actual revenue was approximately the same as budgeted revenue Q36 Please enter dollar amounts for your organization's budgeted revenue and its actual revenue for calendar year 2020. _______ My organization's budgeted revenue _______ My organization's actual revenueQ37 What were the main drivers of the change in revenue?Positively impacted revenueNo significant change or impact on revenueNegatively impacted revenueUnsure of impactChange in the number of clients served Change in reimbursements for remote services Change in services that were no longer feasible to deliver Change in revenue from event spaces Change in rent from commercial tenants Change in the amount of philanthropic funding Change in government indirect cost rate Change in government funding (not including a change in indirect cost rate) Change in gala revenue Change in private donations and fundraising (not including gala revenue) Anticipated government advances that did not arrive Other (please specify) Q38 Was your organization eligible for a Paycheck Protection Program (PPP) loan?Yes No Not sure Q37 Did your organization apply for a Paycheck Protection Program (PPP) loan??Yes No Not yet, but my organization intends to apply Q38 Did your organization receive the Paycheck Protection Program (PPP) loan?Yes No Q39 Was the PPP loan forgiven?Yes, the loan was forgiven Yes, but only a portion of the loan was forgiven No, none of the loan was forgiven Not yet, but my organization has applied for loan forgiveness Not yet, but my organization plans to apply for loan forgiveness Q40 Why did your organization not apply for a Paycheck Protection Program (PPP) loan?We did not know that we were eligible to apply for PPP We did not have the internal capacity to apply for PPP We did not believe that our application would be successful We did not have a banking relationship that would allow us to apply Other (please specify) ________________________________________________Q41 Please enter the average indirect cost rate you held with City agencies in FY19. _______ Average indirect cost rateQ42 Please enter the average indirect cost rate you held with State?agencies?in?FY20. _______ Average indirect cost rateQ43 For FY20, did the City approve an increased indirect rate for your organization through the Indirect Cost Rate manual?Yes No Q44 Enter the indirect rate initially approved in the Indirect Cost Rate manual for FY20. _______ Indirect rateQ45 Enter the difference in dollar amount between the projected revenue through the indirect cost rate initially approved by the City and the revenue that you will actually receive for FY20 based on the new Indirect Cost rate manual.? _______ Change in revenue due to new indirect cost rateQ48 In the last year, have payments to your organization from the City been delayed?Yes No Q49 Please enter the total dollar value of payments to your organization that have been delayed by the City. _______ Total value of payments delayedQ50 Please specify which of the following City agencies have delayed payments.Department for the Aging (DFTA) Administration for Children's Services (ACS) Department of Correction (DOC) Mayor's Office of Criminal Justice (MOCJ) Department of Cultural Affairs (DCLA) Mayor's Office of Economic Opportunity (MOEO) Department of Education (DOE) Emergency Management (EM) Department of Environmental Protection (DEP) Health and Hospitals Corporation (HHC) Department of Health and Mental Hygiene (DOHMH) Department of Homeless Services (DHS) New York City Housing Authority (NYCHA) Department of Housing Preservation and Development (HPD) Human Resources Administration (HRA) Department of Parks and Recreation (NYC Parks) Department of Probation (DOP) Department of Sanitation (DSNY) Department of Small Business Services (SBS) Department of Youth and Community Development (DYCD) Other City agency #1 (please specify) Other City agency #2 (please specify) Other City agency #3 (please specify) Q51 As of 2/16/2021, has your organization received any of these delayed payments?Yes No Q52 In the last year, have payments to your organization been delayed by the State for any reason??Yes No Q53 Please?enter?the?total?dollar?value?of?payments?to?your?organization?that?have been?delayed?by?the State. _______ Total value of payments delayedQ54 Please specify which of the following State agencies delayed payments to your organization.?Office for the Aging (OFA) Office of Alcoholism and Substance Abuse Services (OASAS) Office of Children and Family Services (OCFS) Department of Corrections and Community Supervision (DOCCS) Dormitory Authority of the State of New York (DASNY) Education Department (NYSED) Department of Environmental Conservation (DEC) Department of Family Assistance (DFA) Department of Health (DOH) Division of Homes and Community Renewal (DHCR) Office of Mental Health (OMH) Office for People with Developmental Disabilities (OPWDD) Office of Temporary Disability Assistance (OTDA) Division of Veterans' Services (DVS) Office of Victim Services (OVS) Other State agency #1 (please specify) Other State agency #2 (please specify) Other State agency #3 (please specify) Q55 In the last year, have payments to your organization been withheld?by the State?for any reason??Yes No Q56 Please?enter?the?total?dollar?value?of?payments?to?your?organization?that?have been withheld by?the State. _______ Total value of payments withheldQ57 Please specify which of the following State agencies withheld payments to your organization.?Office for the Aging (OFA) Office of Alcoholism and Substance Abuse Services (OASAS) Office of Children and Family Services (OCFS) Department of Corrections and Community Supervision (DOCCS) Dormitory Authority of the State of New York (DASNY) Education Department (NYSED) Department of Environmental Conservation (DEC) Department of Family Assistance (DFA) Department of Health (DOH) Division of Homes and Community Renewal (DHCR) Office of Mental Health (OMH) Office for People with Developmental Disabilities (OPWDD) Office of Temporary Disability Assistance (OTDA) Division of Veterans' Services (DVS) Office of Victim Services (OVS) Other State agency #1 (please specify) Other State agency #2 (please specify) Other State agency #3 (please specify) Q58 Was your organization provided with a reason for the withholding?Yes (please specify) ________________________________________________No Q59 Has the State confirmed whether or not your organization will receive the payment??The State has confirmed that we will receive the payment The State has confirmed that we will not receive the payment The State has not confirmed either way Other (please specify) ________________________________________________Q60 Did you have to take out loans or draw on a line of credit to make up for withheld and/or delayed payments (through PPP or another source)?Yes No Q61 Please provide the following information on the loan or line of credit that your organization had to draw on to make up for withheld and/or delayed payments (through PPP or another source)? _______ Total loan amount _______ Annual cost of interest Programming InformationQ62 Did your organization launch any new services during the pandemic?Yes No Q63 Please select the area(s) in which you launched new services and describe, in 100 words or less, the specific service you launched.Benefits enrollment Community and personal connections TelehealthPet care Adult education and literacy Advocacy Arts and cultureChildcare, after-school, or early childhood education Child welfare, foster care, adoption, and preventive services Criminal justice and legal services Direct financial assistance Disability, including developmental disabilities Disaster preparedness and response Domestic violence Education (in-school services) Employment and training Food and nutritionHealth, including mental health, behavioral health, and HIV/AIDS Homelessness, including housing, outreach, and prevention ImmigrationJuvenile justiceLGBTQIA servicesSenior services and home care Substance abuse Supportive housing Other service area #1 Other service area #2 Other service area #3 Q64 Of the new services you launched, which ones do you plan to continue providing in the long term (if any)?Benefits enrollment Community and personal connections Telehealth Pet care Adult education and literacy Advocacy Arts and culture Childcare, after-school, or early childhood education Child welfare, foster care, adoption, and preventive services Criminal justice and legal services Direct financial assistance Disability, including developmental disabilities Disaster preparedness and response Domestic violence Education (in-school services) Employment and training Food and nutrition Health, including mental health, behavioral health, and HIV/AIDS Homelessness, including housing, outreach, and prevention Immigration Juvenile justice LGBTQIA services Senior services and home care Substance abuse Supportive housing Other service area #1 Other service area #2 Other service area #3 Q65 What motivated your organization to launch new services? Please select all that apply.My organization identified a need My organization's clients asked us for the service A government agency asked my organization to provide the service A private funder asked my organization to provide the service Other (please specify) Q66 Did your organization expand any existing services during the pandemic?Yes No Q67 Please select the area(s) in which you expanded existing services and describe, in 100 words or less, the nature of the service expansion.Adult education and literacy Advocacy Arts and culture Childcare, after-school, or early childhood education Child welfare, foster care, adoption, and preventive services Criminal justice and legal services Disability, including developmental disabilities Disaster preparedness and response Domestic violence Education (in-school services) Employment and training Direct financial assistance Food and nutritionHealth, including mental health, behavioral health, and HIV/AIDS Homelessness, including housing, outreach, and prevention Immigration Juvenile justice LGBTQIA servicesSenior services and home care Substance abuseSupportive housing Youth services and support Other service area #1Other service area #2 Other service area #3Q68 Are there any services your organization used to provide but is not currently providing due to the pandemic?Yes No Q69 Please select the area(s) in which you are no longer providing services due to the pandemic and describe, in 100 words or less, why you stopped providing the service.Adult education and literacy AdvocacyArts and culture Childcare, after-school, or early childhood education Child welfare, foster care, adoption, and preventive services Criminal justice and legal services Direct financial assistance Disability, including developmental disabilities Disaster preparedness and response Domestic violence Education (in-school services) Employment and training Food and nutrition Health, including mental health, behavioral health, and HIV/AIDS Homelessness, including housing, outreach, and prevention ImmigrationJuvenile justice LGBTQIA servicesSenior services and home care Substance abuse Supportive housing Youth services and support Other service area #1 Other service area #2 Other service area #3 Q70 For each of the following statements, please specify whether you strongly agree, agree, neither agree nor disagree, disagree, or strongly disagree.Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeMy organization realized net cost savings in remote service delivery compared to in-person service delivery My organization saw increased client engagement during the pandemic Our staff had difficulty adapting to remote service delivery Our staff felt that they could not have the same level of impact with clients Some clients shared that they preferred to receive our services remotely My organization had to terminate one or more services because it could not deliver them effectively remotely My organization plans to continue offering remote service delivery in the long-term Workforce Information We understand that you may not be able to answer these detailed demographic questions. Please answer to the best of your ability or feel free to skip them.Q71 How many full-time staff members does your organization employ? _______ Full-time staff membersQ72 How many part-time staff members does your organization employ? _______ Part-time staff membersQ73 If the data is readily available, please provide the percentage of your organization's staff members who identify as any of the following options. Please include both full-time and part-time staff, if available; you can include staff who identify as more than one option in both percentages. _______ American Indian or Alaska Native _______ Asian _______ Black or African American _______ Hispanic or Latinx _______ Native Hawaiian or Pacific Islander _______ White _______ Other or prefer to self-describeQ74 If this data is readily available, please provide the percentage of your organization's staff members who identify as any of the following options. Please include both full-time and part-time staff, if available; you can include staff who identify as more than one option in both percentages. _______ Male _______ Female _______ Gender non-conforming/non-binary _______ Other, or prefer not to say The following questions pertain to frontline workers only, specifically those staff who are at a greater risk of COVID-19 exposure because they interact with clients in-person and/or are unable to work from home all of the time.Q75 If the data is readily available, please provide the percentage of your frontline workers?who identify as any of the following options. You can include staff who identify as more than one option in both percentages. _______ American Indian or Alaska Native _______ Asian _______ Black or African American _______ Hispanic or Latinx _______ Native Hawaiian or Pacific Islander _______ White _______ OtherQ76 If the data is readily available, please provide the percentage of your?frontline workers?who identify with any of the following options.?You can include staff who identify as more than one option in both percentages. _______ Male _______ Female _______ Gender non-conforming/non-binary _______ Other, or prefer not to sayQ77 What distinctive challenges have employees with disabilities faced in doing their work during the COVID-19 pandemic?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q78 What percentage of your employees have tested positive for COVID-19 since the beginning of the pandemic (please answer this question only if you have a reliable estimate)? _______ Employees who tested positive for COVID-19Q79 How many of your organization's employees died as a result of COVID-19? _______ Employees who died as a result of COVID-19Q80 If you have a reliable estimate available, how many of your organization's employees resigned because of COVID-related issues (e.g., childcare obligations, health concerns)?? _______ Employees who resigned because of COVID-related issuesQ81 Approximately what percentage of your organization's employees are currently eligible for the COVID-19 vaccine because of their line of work? _______ Employees currently eligible for a COVID-19 vaccineQ82 Of those who are eligible because of their line of work, approximately what percentage received at least one dose of a COVID-19 vaccine (please only answer if you have a reliable estimate)? _______ Employees that received a COVID-19 vaccineQ83 Did your organization have to permanently lay off staff?Yes No Q84 Did your organization have to temporarily lay off and/or furlough staff?Yes No Q85 Please provide information on the following: _______ Full-time staff permanently laid off _______ Part-time staff permanently laid offQ86 Please provide information on the following: _______ Full-time staff temporarily laid off and/or furloughed _______ Part-time staff temporarily laid off and/or furloughed _______ Full-time staff rehired _______ Full-time staff taken off of furlough _______ Part-time staff rehired _______ Part-time staff taken off of furloughQ87 What is the vacancy rate at your organization? We are defining the vacancy rate as the number of vacant positions, divided by the total number of positions available at your organization, as a percentage. If available, please report your vacancy rate as an average over the last year. If you are providing a current snapshot, please indicate that in the text box below by providing additional information. _______ Vacancy rateQ88 Do you believe this vacancy rate is a significant driver of staff turnover?Definitely yes Probably yes Unsure Probably not Definitely not Q89 What are the major reasons staff cite for leaving your organization? Please select all that apply.Inadequate pay Inadequate benefits Inadequate opportunities for career advancement High caseloads Long hours Other (please specify) Q90 Which of the following factors do you believe significantly impact your organization's ability to make new hires? Please select all that apply.Inadequate pay Inadequate benefits Inadequate opportunities for career advancement High case loads Long hours Other (please specify) Q91 If known, approximately what percentage of staff who leave your organization leave the human services sector entirely? _______ Enter a percentageQ92 If known, what kinds of organizations do staff leave for?Not commonSomewhat commonVery commonContinuing their studies Jobs in government Jobs in hospitals Jobs in higher education Jobs in the private sector (excluding hospitals) Jobs at other non-profits Leave the workforce entirely Other (please specify) Q93 Is your organization's workforce unionized?Yes, my organization's workforce is unionized Only part of my organization's workforce is unionized No, my organization's workforce is not unionized Q94 What percentage of your organization's workforce is unionized?Q95 Please list which unions your organization's workforce is a part of.Union #1 ________________________________________________Union #2 ________________________________________________Union #3 ________________________________________________Union #4 ________________________________________________Union #5 ________________________________________________ Provider PerspectivesQ96 For each of the following statements, please specify whether you strongly agree, agree, neither agree nor disagree, disagree, or strongly disagree.Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeMany frontline workers at my organization spent their own money on PPE to keep themselves safe at work On average, people of color in my organization faced higher exposure to COVID-19 risks on the job compared to white employees On average, women in my organization faced higher exposure to COVID-19 risks on the job compared to men My organization experienced significant disruptions due to staff needing to quarantine because of COVID-19 infection/exposure My organization was able to swiftly adjust to remote operations at the start of the pandemic My organization was able to secure philanthropic donations during the pandemic to launch new programs As a direct result of the pandemic, I am concerned about my organization’s financial outlook over the next year Q97 For each of the following statements, please specify whether you?strongly agree, agree, neither agree nor disagree, disagree, or strongly disagree.Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeI was disappointed in the City’s response to the needs of human services organizations during the pandemic I was disappointed in the State’s response to the needs of human services organizations during the pandemic My organization would produce better outcomes for its clients if it was reimbursed for the full cost of delivering services My organization would benefit if more of its contracts included performance-based incentives The lower indirect rate provided to my organization contributed to difficulties in preparing for and/or responding to the pandemic Open-ended Information If you have thoughts and experiences to share in order to inform our public report and advocacy, please briefly respond to the following questions. You do not need to respond to every question. (Word limit: 400 words each)Q98 What has been the greatest challenge that your organization faced during the pandemic?Q99 What was the greatest success for your organization during the pandemic?Q100 Can you describe a way in which your organization innovated to continue delivering services, serving clients, or supporting staff during the pandemic?Q101 What do you most need from the City or State so that your organization can continue to deliver services during this ongoing pandemic? If you could change one aspect of the City or State’s long-term policy towards the human services sector, what would it be and why?Q102 Is there anything else you would like to share? ................
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