URGENT PRODUCT BATCH RECALL This recall is being carried ...

URGENT PRODUCT BATCH RECALL This recall is being carried out to Practice Level

4th February 2019 Dear Customer Hill's is recalling the product Hill's Prescription Diet Canine z/d please see the details below. This recall has been requested by the manufacturer see the letter attached dated 31st January 2019.

Hill's Prescription Diet Canine z/d Batch Number: - 10 2020 T17 NVS Product Code ? 192028

Our traceability records indicate that you have received some of this product. Please examine your stock immediately & quarantine the product.

Then return the completed form with any stock via the normal returns procedure to NVS. If you do not have any stock, please confirm by completing the form & return on fax number 01782 785136 If you require any further information please contact our Customer Service Department on 01782 771 111. Kind regards

Andrew Duxbury (Responsible Person)

We have reviewed our stock of Hill's Prescription Diet Canine z/d : Detailed on letter dated 31st January 2019

No units were detected in our stock Yes, ___ unit(s) were detected in our stock Name: _________________________ Account Number_______________ Company: ______________________ Address: _____________________ Phone: _________________________ _________________________ Signature: _______________________ Date: ____________________

NVS, Unit 4, Jamage Industrial Estate, Talke Pits, Stoke-on-Trent, ST7 1XW

January 31, 2019

Global Consumer contact: Hill's Consumer Affairs 1-800-445-5777 (9am ? 5pm CST) contactus@

Media contact: Karen Shenoy 785-221-1187 contactus@

Local Customer contact: Michael Graham 07900736979 Michael_graham@

Hill's Pet Nutrition Voluntarily Recalls Select Canned Dog Food for Excessive Vitamin D

Hill's Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding. The affected canned dog foods which were distributed globally through retail pet stores and veterinary clinics. No dry foods, cat foods, or treats are affected.

Please check available stocks and identify any impacted products. Impacted products should be

removed and returned to Hill's. Please contact HillsUKCustomerServices@

for questions or further clarifications.

We care deeply about all pets and are committed to providing pet parents with safe and high quality products. Hill's has identified and isolated the error and have put in place control measures to prevent this from happening again.

For further information, please contact your Hill's Pet Nutrition Account Manager Michael Graham

We sincerely apologise for any inconvenience.

Example of where to find SKU and Date Code/Lot Code Locations on Impacted Canned Dog Food Products:

SKU Code Picture of Affected Product

Date & Batch Code

Product Name

SKU Number

Date/Batch Code

Hill's Prescription Diet Canine w/d 12x370g cans

8017U

10 2020 T05

Hill's Prescription Diet Canine z/d 12x370g cans

8018U

10 2020 T17

Hill's Prescription Diet Canine i/d 12x370g cans

8408U

10 2020 T18

Hill's Science Plan Dog Adult Advanced Fitness Chicken 12x370g cans

8037U

10 2020 T27

Hill's Science Plan Dog Mature Adult Active Longevity Chicken 12x370g cans

8055U

10 2020 T14

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