QUESTIONNAIRE – I FOR THE SURVEY OF HOUSING FINANCE ...

QUESTIONNAIRE ? I FOR THE SURVEY OF HOUSING FINANCE

CUSTOMERS (The names and other personal information regarding the interview will be kept

strictly secret)

(I) GENERAL INFORMATION

(a) Name.............................................................................

(b) Age........................................................................Yrs.

(c) Sex- M / F

(d) Occupation-

Service

Business

Farming

Other

(e) Name of Housing finance Bank

PNB

Allahabad Bank

ICICI BANK

HDFC BANK

(f) Amount of Housing Loan Rs. ----------------------------------------

(g) Types of Housing Loan-

Purchase

Construction

Renovation

Conversion Loan i

(II) QUERIES REGARDING THE COMPLEXITY FACED BY HOUSING

FINANCE CUSTOMER IN GETTING A HOME LOAN

(a) Duration taken by your bank to sanction a home loan-

0- 1 month

0- 2 months

0- 3 months

more than 3 months

(b) Do you think, duration taken by the bank in sanctioning loan is-

Very little

Justified

Long enough

very long

(c) Do you think, that the processing charges of the bank were high-

Yes

No

(c) What do you think about the paper formalities of the Housing Loan

Justified

Too much

(III) QUERIES REGARDING THE INTERNAL ENVIRONMENT AND

ATTITUDE OF THE OPERATIONAL STAFF

1. How do you find the internal environment of your bank-

(a) Was the concerned official available on his seat

Yes / No

(b) Was he/she helpful and attentive to you

Yes / No

(c) Was there adequate sitting arrangement for the customer Yes / No

(d) Was the concerned official gave you the satisfactory answer to your

queries?

Yes / No

(e) Are you satisfied with the overall behavior of the concerned official?

Yes / No

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(f) Did you observe any behavior of favoritism on part of employees? Yes / No

(g) Whether adequate drinking water facilities were available in the bank? Yes / No

(h) Was complaints/ suggestion box was kept by the branch? Yes /No

(VI) QUERIES RELATED TO THE PREFERENCES MADE BY CUSTOMERS IN CHOOSING THE SPECIFIC BANK

(a) Why did you choose a nationalized/ private bank to get a home loan

(you can choose more than one option)

More branches

Low interest rate

Easy and low cost processing

Fast sanctioning of loan

Advertising

Good services provided by

the bank

If any other please specify......................................................

........................................................................................

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QUESTIONNAIRE - II

FOR THE SURVEY OF SELECTED HFBs OF DISTRICT MEERUT

(The name and other personal information of officials and employees of the institution will be kept strictly secret)

(I) GENERAL INFORMATIONS

(a) Name of HFB: .................................................................. (b) Address: ..................................................................

.................................................................. (c) Phone No.: .................................................................. (d) No. of Branch Offices in Distt. Meerut: ........................... (e) Category : (Please Mark )

Government Sector Bank Private Sector Bank Corporate Sector Co-operative Sector Government Authorities

(II) GENERAL QUERIES RELATED TO HOUSING FINANCE (a) Types of Housing Loans Covered by the HFC

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(Please Mark ) Purchase of House Construction of House Renovation or Upgradation of House Land Purchase of Loan Home Conversion Loan Any other category : (Please give details) ....................................................................................................... .......................................................................................................

(b) Interest Rates of HFC Up to Rs. 5.00 lac Rs. 5.00 lac to Rs. 10.00 lac Rs. 10.00 lac to Rs. 25.00 lac More than Rs. 25.00 lac

Fixed ................ ................ ................ ................

Floating ................ ................ ................ ................

(c) Penalties and Charges Processing Charges Legal Charges Delay in Payment Penalty Pre-payment Penalty Any other Penalty or Charge

.................................. .................................. .................................. .................................. ..................................

(d) Amount of Housing Loan Minimum Rs. ................................... Maximum Rs. ...................................

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