Caregiver Policy Manual - Home at Heart Care

Caregiver Policy Manual

Effective January 1, 2018

? 2017 Home At Heart Care, Inc.

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HOME at HEART CARE P.O. Box 183

221 3rd Ave. S.W. Clearbrook, MN 56634

Located at the corner of 3rd Ave. and Elm St. in Clearbrook

E-mail info@

Web Site

218-776-3508 Phone 866-810-9441 Toll Free Phone

218-776-3507 Fax 866-810-7008 Toll Free Fax

? 2017 Home At Heart Care, Inc.

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? 2017 Home At Heart Care, Inc.

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Table of Contents

Chapter One .................................................................................................................................... 7 INTRODUCTION....................................................................................................................... 7

Chapter Two.................................................................................................................................... 9 EMPLOYMENT INFORMATION ............................................................................................ 9 AT WILL EMPLOYMENT .................................................................................................... 9 EQUAL OPPORTUNITY EMPLOYMENT .......................................................................... 9 OPEN DOOR POLICY ......................................................................................................... 10 PERFORMANCE EVALUATIONS .................................................................................... 10 DISMISSAL POLICIES AND DISCIPLINARY PRACTICES........................................... 10 VOLUNTARY RESIGNATION/CHANGE IN EMPLOYMENT STATUS....................... 11

Chapter Three................................................................................................................................ 12 EMPLOYEE RESPONSIBILITIES ......................................................................................... 12 PERSONAL APPEARANCE & PROFESSIONALISM ...................................................... 12 EMPLOYEE FILES .............................................................................................................. 12 UNABLE TO WORK/CHANGE IN SCHEDULE............................................................... 13 PAYROLL/TIME SUBMISSION POLICY ......................................................................... 13 SHAREFILE.......................................................................................................................... 16 FRAUD, WASTE AND ABUSE AWARENESS TRAINING; TIME LIMITATIONS...... 16 TRAVEL REIMBURSEMENT ............................................................................................ 18 TRAVEL TIME POLICY ..................................................................................................... 19 PCA SERVICE VERIFICATION POLICY ......................................................................... 19 FINANCIAL RECORDS AND CONTROLS ...................................................................... 19 TRANSPORTATION OF CLIENTS .................................................................................... 20 WORK BREAKS / MEAL BREAKS ................................................................................... 20 COMMUNICABLE DISEASE CONTROL PLAN.............................................................. 20 FAMILY AND MEDICAL LEAVE ACT POLICY ............................................................ 21 EMERGENCY USE OF MANUAL RESTRAINTS ............................................................ 21 EMERGENCY RESPONSE, REPORTING & REVIEW POLICY..................................... 21 INCIDENT RESPONSE, REPORTING AND REVIEW POLICY ..................................... 21 PERSON-CENTERED PLANNING AND SERVICE DELIVERY .................................... 21

Chapter Four ................................................................................................................................. 22

? 2017 Home At Heart Care, Inc.

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ETHICAL STANDARDS......................................................................................................... 22 GENERAL GUIDELINES.................................................................................................... 22 SAFETY ................................................................................................................................ 23 CONFLICTS OF INTEREST ............................................................................................... 23 ALCOHOL AND ILLEGAL DRUG USE IN THE WORKPLACE.................................... 24 INTELLECTUAL PROPERTY RIGHTS............................................................................. 25 OFFENSIVE/HARASSING BEHAVIOR ............................................................................ 25 POLITICAL ACTIVITIES.................................................................................................... 27 WHISTLEBLOWER POLICY ............................................................................................. 28 SECURITY OF TRANSMITTED INFORMATION ........................................................... 29 MEDIA/SOCIAL MEDIA .................................................................................................... 29 DIRECT MARKETING........................................................................................................ 31 CAREGIVER/CLIENT BOUNDARIES .............................................................................. 31 DEPOSITIONS ..................................................................................................................... 32 PRIVACY / HIPAA POLICY ............................................................................................... 33 DATA PRIVACY.................................................................................................................. 34 CONFIDENTIAL INFORMATION ..................................................................................... 35 REPORTING OF ABUSE/NEGLECT/EXPLOITATION ................................................... 36 VULNERABLE ADULT MANDATORY REPORTING.................................................... 36 VULNERABLE MINOR MANDATORY REPORTING .................................................... 37 NONDISCRIMINATION ..................................................................................................... 39

Chapter Five.................................................................................................................................. 40 SERVICES ................................................................................................................................ 40 PERSONAL CARE SERVICES ........................................................................................... 40 HOMEMAKING SERVICES ............................................................................................... 42 HOUSEKEEPING SERVICES ............................................................................................. 45 IN-HOME RESPITE CARE SERVICES.............................................................................. 46 INDIVIDUAL COMMUNITY LIVING SUPPORT (ICLS)................................................ 46

Chapter Six.................................................................................................................................... 47 CAREGIVER TRAINING, WAGE & BENEFITS .................................................................. 47 TRAINING REQUIREMENTS ............................................................................................ 47 WAGES AND BENEFITS.................................................................................................... 48

? 2017 Home At Heart Care, Inc.

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