Resume Genius
ENTRY-LEVEL HOTEL HOUSEKEEPER
3378 Kelley Avenue, New Orleans, LA 33770
(444) 344-7780
Andrea.Bell@
Housekeeper seeking to utilize proven professional skills and hotel management knowledge to fill a full time housekeeping role in your hotel. Possess excellent time management and efficient cleaning skills, always aiming to achieve and maintain elegance while adhering to a strong ethical foundation.
EDUCATION
KING’S COLLEGE – GPA 3.5/4.0 Pittsburgh, PA
Associate Degree in Hotel Management, June 2013
• Graduated Summa Cum Laude
• Class Valedictorian
• Dean’s List 2013
PROFESSIONAL EXPERIENCE
TROMMPHE HOTEL Pittsburgh, PA | August 2011 – Present
Junior Housekeeper self-motived to make our hotel a second home for all customers served. Awarded “Top 5 Employees of the Year” in 2012.
Increased SOP efficiency by 10% by prioritizing and organizing the replacement of stale and soiled towels and linen and vacuum the room carpets and other daily routines
Received the most “Smiles” (per our hotel rating system) and thank you notes by showing attention to detail while performing customer service, such as greeting and assisting with sales activities
Completed tasks per customer request, serving every customer as a VIP
Maintained floral bouquets by watering or replacing shriveled flowers on prominent display throughout the hotel
Thoughtfully organized the provision of complementary gift baskets and champagnes to greet every newly arriving guest, according to their tastes if possible
BOSTON COURT YARD HOTEL Boston, MA | July 2009 – June 2011
Assistant Housekeeper performing general cleaning assignments and services in hotel rooms, hallways and common areas.
Established and maintained clean and comfortable “home” environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms
Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures
Assisted floor manager in the achieving deadlines, inventory management, and ensuring top quality service to VIP customers
Assisted customers by providing detailed information, resolving their complaints, and putting smiles on their faces
ADDITIONAL SKILLS
• Speak, write and read Spanish fluently
Strong passion for problem solving and able to multi-task
Adapt new concepts quickly while working under pressure
Work well without supervision
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