IPTV

[Pages:22]IPTV

USER'S GUIDE

WELCOME TO

HOTWIRE COMMUNICATIONS

You have made a great decision in selecting Hotwire as your IPTV provider. When it comes to Fiber Optic Technology, Hotwire is on the forefront. Hotwire will revolutionize your TV experience! Fiber-Optic technology allows you to enjoy a vast variety of live channels with a crystal clear picture quality. The Interactive Guide will allow you to be in full control and personalize the way you watch TV. You won't have to worry about missing your favorite shows or movies because you can record up to 80 hours of programming (in standard definition and 18 Hours in HD) when you subscribe to our DVR (Digital Video Recorder) service! Hotwire also offers an excellent selection of Video on Demand content, too! So, among the live broadcast cable channel offerings, the programs you have recorded and video on demand you will always have something to watch. Thank you for choosing Hotwire Communications. Now get ready to unleash the full potential of our fiber-optic IPTV experience!

Sincerely, Hotwire Customer Care Team (800) 355-5668

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TABLE OF CONTENTS

Remote Controls ................................................................... 3 ADB .................................................................................................. 4 Titan ................................................................................................. 5 Polaris ............................................................................................... 6

Quick Start Guide ................................................................. 7 Basic Navigation ................................................................................. 7 What to watch .................................................................................. 7 Menu .............................................................................................. 7 Video on Demand ............................................................................... 7 TV Listings ...................................................................................... 8 DVR ................................................................................................ 8 Search ............................................................................................ 8

Menu in Depth ....................................................................... 8 Favorites ........................................................................................ 8 Search ........................................................................................... 10 Guide ............................................................................................ 10 DVR .............................................................................................. 11 Rental ........................................................................................... 11 My Library ...................................................................................... 11 Packages ........................................................................................ 11 Settings ......................................................................................... 12

DVR (Digital Video Recorder) ............................................... 12 Set Top Box .................................................................................... 12 Pausing Live TV .............................................................................. 13 Rewind/Fast Forward Live TV ............................................................. 13 Buffered programs ........................................................................... 13 Recording with your DVR ................................................................... 13 Canceling Recordings ....................................................................... 15 Viewing Recordings .......................................................................... 16

Video On Demand (VOD) ..................................................... 17 Movies ........................................................................................... 17 Free ............................................................................................... 17

Frequently Asked Questions ................................................ 18 Box Performance Questions ................................................................ 18 DVR Questions ................................................................................. 19 Closed Captioning ............................................................................ 20

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REMOTE CONTROLS

Getting to know your Hotwire remote will allow you to browse through channels, record your favorite shows, order the most popular movies with simplicity, as well as control all your other home entertainment devices without leaving your chair. Your new remote allows you access to all of our IPTV features. In addition to controlling your Hotwire Set Top Box (STB), two of our remotes, the black ADB and the silver Titan, have the ability to be programmed to control up to five other electronic devices (such as a DVD and your sound system) with the red all POWER button, if the 5-digit peripheral device codes have been programmed into the remote. The Hotwire technician will program your remote with the 5-digit code required to have your TV and Set Top Box respond. Each additional device (such as a DVD player) will also require a separate 5-digit code to be programmed into the remote. These codes are listed under "Programming the Remote Control" in the book that comes with the Set Top Box. Two of our remotes, the Titan and the Polaris are back-lit so you can see the remote buttons in low light. The Polaris is equipped with large number keys so that you won't need your glasses to maneuver. For simplicity, the POWER button only turns on your TV and Set-Top Box so you won't get confused. All three remotes are equipped to navigate the DVR system, if you elect to subscribe to this service. The remote control Quick Guide Tutorial is also available on Channel 1 on your TV. Please find the appropriate Quick Remote Guide on one of the following three pages to match your remote.

TIP: Be sure your remote has fresh batteries. If your TV doesn't respond to the remote control

signals, check the batteries. Keep fresh double AA batteries on hand and be sure they are inserted correctly.

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STANDARD ADB REMOTE GUIDE

TV Controls TV functions

POWER Turns components On/Off

DVR LIST Displays DVR/PVR Menu

MENU Displays main menu

OK Press when you want to

select a program or highlighted object

GUIDE Display program guide

and cycle through favorites lists

PAGE BACK/FORWARD Scrolls side-to-side from the current page in guide

VOD Displays VOD Rental menus

MUTE

STB Used for Set Top Box functions

PLAYBACK CONTROLS For use with DVR and VOD functions

INFO Displays information about the current program ARROWS Allows you to scroll through the guide and menu

EXIT Exits the guide and menu

PAGE UP/DOWN Scrolls Up/Down through the current page in guide

CHANNEL +/Changes channel on the STB LAST Returns to previous channel

DELETE Deletes single character in

text entry boxes

INPUT Switches between audio/

video inputs on your TV

CLOSED CAPTIONING Enable/Disable Closed Captioning

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TITAN REMOTE GUIDE

PLAYBACK CONTROLS

For use with DVR and VOD functions

Guide

Display program guide and cycle through favorites list

Day Up/Down

Scrolls side-to-side from the current page in guide

Select

Press to select a program or highlighted item

Volume

Controls volume

Mute

Stops audio sound

Input

Switches between audio/ video inputs on TV

Power

Turns components on\off

DVR List

Displays DVR Menu

Live

View Live TV

Menu

Displays main menu

Page Up/Down

Scrolls Up/Down through the current page in guide

Menu Controls

Allows you to scroll through guide and menu

Closed Captioning

Enable/Disable CC

Changes Channel

Last

Returns to previous channel

Guide

Display program guide and cycle through favorites list

Keypad

Closed Captioning

Enable/Disable CC

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POLARIS REMOTE GUIDE

TV

Powers TV on/off

DVR List

Displays DVR Menu

Menu

Displays main menu

Guide

Display program guide and cycle through favorites list

OK

Press to select a program or highlighted item

Volume

Controls volume

Day Up/Down

Scrolls side-to-side from the current page in guide

Number Keypad

Swap

PIP swap

CBL

Powers Set Top Box on/off

Playback Controls

For use with DVR and VOD functions

Live

View Live TV

Menu Controls

Scroll through guide & menu

Info

Displays information about the current program

Exit

Exits guide and menu

Last

Returns to previous channel

Change Channels

Mute

Stops audio sound

Closed Captioning

Enable/Disable CC

Page Up/Down

Scrolls Up/Down through the current page in guide

VOD

Goes directly to Video On Demand Menu

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QUICK START GUIDE

This quick start guide will give you a brief description of the many features that Hotwire IPTV has to offer.

Basic Navigation

1. Press the TV button and then Power button to turn on your television 2. Press STB button and then the Power button to turn on your Set Top Box.

To navigate through the program guide use the arrow keys. u to move cursor to the right t to move cursor to the left p to move cursor up q to move cursor down

3. Press OK button to make your selection, or while watching TV, press OK to access your quick guide menu.

4. Press EXIT button to return to live TV from the menu or guide. 5. Press INFO button once (or twice, for more detail) to display information about the program

you are watching. 6. Press LAST button to return to the previous channel you were watching.

What to Watch

1. Select the Guide button to access your tabs and complete TV listings, to 2. Navigate between pages use the page + or - and day + or - buttons 3. To select a channel press the OK button

Menu

Gives you access to all of the Hotwire IPTV features 1. Press the MENU button to access the main menu 2. Use the arrow keys to navigate through the menu 3. Press OK to make your selection

Video On Demand

1. To access your video on demand where the newest movies may be found press the VOD button. 2. Use arrows to navigate through the categories for your movie or program. 3. Press OK to select your choice. 4. Press OK to rent your selection.

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