BPR Properties



Position Title: Assistant General Manager

Immediate Supervisor: General Manager

Rev. 8/2014

Position Summary:

• Provides excellent service to anticipate the guest’s needs and exceed their expectations.

• Responsible for supervision, audit, and control of the front desk, housekeeping, administration, and related functions.

• Responsible for the day-to-day operation of the food and beverage operations, most of which is hands-on food and beverage preparation and service, as well as overall supervision of the food and beverage personnel and budget performance.

Essential Functions:

• Provide the highest quality of service to the guests at all times.

• Meet and greet guests as well as ensure all hotel staff provides an air of gracious hospitality to all guests.

• Have a thorough knowledge of the property, community, and room types (and differences between them).

• Manage and coordinate the activities of the Guest Service Manager, Housekeeping Manager, and Restaurant Manager.

• Manage meeting room and group sales.

• Coordinate and communicate all sales, group meetings and sleeping room information with front desk and restaurant.

• Monitor and ensure compliance with all Guidelines for Operations.

• Ensure all new hire paperwork and training is completed.

• Assist in employee training and required paperwork.

• Ensure that all departments conduct department meeting monthly.

• Maximize unit room revenue through effective use of the sales menu options in the property management system.

• Develop a plan for meeting/exceeding budgeted sales goals and budgeted expense goals.

• Review on a daily / weekly basis all cost accounts for housekeeping, front desk, restaurant and administration.

• Work closely with the General Manager to ensure a proper balance and mix of rooms, and hat rooms are sold to maximize rates. Monitor fluctuations and trends in volume of rooms sold to used in short and long term forecasting.

• Ensure that all credit policies are being followed and that the credit report is resolved daily.

• Have a thorough working knowledge of the central reservation system.

• Ensure that all equipment is maintained in accordance with service standards and that outages are reported and resolved in a timely manner.

• Monitor communication between departments to ensure a positive flow of information in a timely manner.

• Manage the new hire process for all departments in the hotel.

• Review ongoing training practices of departments to ensure that all associates are kept up to date on current policies and procedures.

• Input bi-weekly payroll as required and properly store previous week time cards.

• Have a thorough knowledge of Accounts Receivables ensuring that all outstanding invoices are settled.

• Process on a timely basis all Accounts Payable batches (Invoices, petty cash, and checks).

• Track all cost accounts to determine if they are within budgeted guidelines. Review these accounts with the General Manager to ensure each department is controlling cost within the budget.

• Review daily sales report to ensure accuracy and accounting procedures are being followed at all times.

• Conduct regular departmental meeting to review new procedures, emphasize safety practices, and solicit input from all employees. Keep detailed minutes and sign-in sheets on file.

• Be knowledgeable of employee benefits, procedures, and administration. Ensure benefits are administered on a timely basis.

• Responsible for input, coding, and filing of invoices and new vendor setup.

• Repeated bending, stooping, and lifting weights up to 30lbs. will be required.

• Other duties as assigned, of which the associate is capable of performing.

Requirements:

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area

OR

• 2-year degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

• Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary

• Ability to speak, read, write and understand the English language

• Ability to read and write to facilitate the communication process 

• Possess good communication skills, both verbal and written

• Considerable knowledge of complex mathematical calculations and computer accounting programs.  Budgetary analysis capabilities required.

• Ability to access and accurately input information using a moderately complex computer system

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

• Ability to effectively deal with associates requests and complaints.

• Ability to meet deadlines and work well in pressure situations

• Commitment to exceptional guest service

• Great positive attitude

I have received a complete copy of the job description and understand the requirements of the job. This job description has been reviewed with my Supervisor.

Employee’s Signature: _____________________________________________________

Employee Name (Please Print): ______________________________________________

Date Received: _______________________

Supervisor’s Signature: ____________________________________________________

Supervisor Name (Please Print): _____________________________________________

Date Reviewed: ________________________

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