ROBERT SMITH

[Pages:2]ROBERT SMITH

Housekeeping Supervisor

Phone: (0123)456789 | Email: info@ | Website:

SUMMARY

Dependable and highlymotivated bilingual Housekeeping Supervisor professional with 16+ years of experience in the fields of hospitality, management, and education. Possesses extensive international experience and stellar academic credentials.

CORE COMPETENCIES

Staff Training, Bilingual English And Spanish, Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training, Quality Management, Bookkeeping, Inventory Management, Budgeting, Customer Service

PROFESSIONAL EXPERIENCE

Housekeeping Supervisor Wind Creek Casino Hotel June 2016 ? Present

Key Deliverables: Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and equipment. Obtain prospective checkouts and stayovers to prepare work assignments. Examine building to determine the need for repairs and cleaning issues. Working effectively with the maintenance department on guest room maintenance needs. Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority securing returns stays when guests are in the area. Conduct monthly inventory count on all linen to reduce waste and theft. Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required.

Housekeeping Supervisor I Renaissance Hotel April 2002 ? May 2016

Key Deliverables: Supervise 12 employees in the daily process of cleaning vacant and stayover guest rooms. Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded. Personally inspect vacant VIP rooms to ensure rooms offered are the best possible presentation with no issues. Work closely with the front desk, department executive, and general manager to address issues and resolve guest complaints. Responsible for inventory control items in guest rooms. Replace/repair as needed. Conduct monthly inventory count on all linen to reduce waste and theft. Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required.

2259 Oak Street, Old Forge, New York, 13420 ? This Free Resume Template is the copyright of . Usage Guidelines

ROBERT SMITH

Housekeeping Supervisor

Phone: (0123)456789 | Email: info@ | Website:

EDUCATION Associates in Applied Technology May 2002(Trenholm State Technical College Montgomery, AL )High School Diploma May 1993(St. Judes Catholic School Montgomery, AL )

2259 Oak Street, Old Forge, New York, 13420 ? This Free Resume Template is the copyright of . Usage Guidelines

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