Imagineers, L.L.C. is a Connecticut-based housing services ...



General Questions Regarding the City of Hartford Housing Choice Voucher (HCV) Program During COVID-19

1. Do you anticipate that housing assistance payments for the Housing Choice Voucher program participants for April will be made without interruption from HUD?

Yes, all indications from HUD support that HCV housing assistance payments will be wired for April routinely as normal.  Imagineers and the City of Hartford have been coordinating efforts and developing contingency plans to ensure once HUD provides funds, checks will be mailed for the month of April and beyond.

2. Is Imagineers operating normal HCV business hours and activities during COVID-19? 

Yes, but in accordance with guidance provided by CDC and the Governor’s office.  We are taking measures to protect the health and well-being of our clients and employees.  Imagineers will continue to maintain normal business hours although most personnel will be working remotely.  All staff working remotely can receive and respond to emails and phone calls in the same manner as if they were at their desk.  Although our office is closed to the general public, a team of staff is continuing to provide additional support as needed onsite.  Arrangements have been made for receiving documents and responding to direct inquiries.  You can call or email us for assistance in the same manner as before. 

3. Is Imagineers conducting HQS inspections during the current stages of COVID-19?

We are still conducting new inspections for HCV moving into new units, emergency inspections when requested and re-inspections for previously failed inspections.  These re-inspections are only physically done for common area violations where there is no human to human contact.  All other re-inspections of previously failed inspections are reconciled by way of alternative means such as facetime with tenant, pictures from tenant, and in certain circumstances from landlord and landlords signing a Housing Quality Standards (HQS) Repair Self-Certification form.  We have suspended annual inspections at this time, following HUD guidance on an interim basis to go to bi-annual inspection during COVID-19.

4. Are Housing Choice Voucher holders continuing to go through normal annual program redetermination process and will landlord rent increases be processed during COVID-19?

Yes, Housing Choice Voucher holders will continue to go through the normal annual program redetermination process, except most of the activity will be conducted by Imagineers staff through mail, phone or email.  Yes, we are processing landlord annual rent increases during COVID-19 subject to normal rent reasonableness requirements.

5. If HCV holders experience a reduction in income due to the loss of a job, will timely adjustments be made to increase the housing assistance payment amount and reduce the tenant’s portion of the rent accordingly? 

Yes, we anticipate that this will be a request during COVID-19 and we are prepared to respond timely, including anticipating that the documentation of this change may be difficult for HCV holders in the current environment. 

6. Can I enroll in direct deposit? 

Yes.  Sign-up forms and instructions are on our website.  We can also walk you through the sign up process if you call us at 860-768-3300.

7. Is there an Imagineer’s staff directory?

Yes, please feel free to go to  and go to the heading labeled “Company”, click on Imagineers’ Staff Listing, scroll to Program Management Staff and you will be able to look up contact information for each staff member.  Additionally, we have added vital documents that both participants and landlords can access, such as the RTA (aka “Moving Packet”), the apartment listings (which will be updated weekly as landlords submit vacant unit information), and the landlord change of address form, among others.  To view these forms please go to the Imagineers’ Home page and click on the “Program Management” tab.

8. How does one submit documentation?

You may submit documentation either by mail, email, or fax and for your convenience Imagineers has also installed a secured lock box just outside of our front door entrance (to the left when facing the building).  The box is labeled “Program Management”. 

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