Information about Interpretation and Translation Services



Interpretation and Translation: summary guidance for public

NHS Highland

Why offer Interpretation and Translation?

NHS Highland want everyone to be able to access their information and services. We recognise that some people need the information we provide in different ways.

We want to make sure that there are no barriers stopping people from accessing our information and services. To do this we will make interpretation and translation services available when they best meet your needs

Our commitment to you

To ensure that everyone can access our services, we will find out whether Interpretation and/or Translation would best meet your needs and provide this service as appropriate

It is the responsibility of our staff to book and organise interpretation - please do not organise this yourself. Staff are advised not to rely on your family or friends to provide interpretation, so if you choose to bring along a family member or friend, they should not be required or asked to interpret for you.

To provide interpretation services we use:

• Language Line – for telephone interpretation services to communicate with customers over the phone

• Global Language Services Ltd – for face-to-face interpretation services and some telephone interpretation

• Deaf Action – provide British Sign Language interpreters and Lip speakers to communicate with customers face-to-face

Partners will also meet reasonable requests to translate important documents into other languages and formats such as Braille, large print, audio tape..

Other communication resources

You may also wish to use other resources such as those listed below:

• A DVD called “How to use the health service in Scotland” from NHS 24 provides clear information about the main health services based in the community, and how to use them. The DVD has a soundtrack in 17 languages, including English and British Sign Language.

• Health in My Language - This website lets you find information about health and health related services in Scotland which has been translated into different languages.



• A range of information, advice, guidance and learning materials in community languages can also be found by visiting .uk.

• HIRS – Health Rights Information Scotland - You can find clear, accurate and up to date information about your health rights here.

.uk

Online Translation and Dictionaries

We are not able to translate all the material on our web sites from English into all of the different languages spoken in Highland. To help non-English speakers, we have provided links to free translation services below which can help to translate web pages or short pieces of text into a selection of languages. We cannot guarantee their accuracy and do not recommend their use to translate official documents or formal translation.

•  download or access language dictionaries..

• Google Translate – will translate sections of text and web pages

• Alta Vista babelfish - can translate up to 150 words at a time

If you need any further information or support then please speak to your health care worker who will do their best to help you.

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