E-Business: How Businesses Use Information Systems
Chapter 2
E-Business: How Businesses Use Information Systems
2.1
? 2007 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
Business Processes and Information Systems
? Business processes: ? Workflows of material, information, knowledge ? Sets of activities, steps ? May be tied to functional area or be crossfunctional
? Businesses: Can be seen as collection of business processes
? Business processes may be assets or liabilities
2.2
? 2007 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
Business Processes and Information Systems
? Examples of functional business processes
? Manufacturing and production
? Assembling the product
? Sales and marketing
? Identifying customers
? Finance and accounting
? Creating financial statements
? Human resources
? Hiring employees
2.3
? 2007 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
Business Processes and Information Systems
The Order Fulfillment Process
Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.
Figure 2-1
2.4
? 2007 by Prentice Hall
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
Business Processes and Information Systems
? Information technology enhances business processes in two main ways:
? Increasing efficiency of existing processes
? Automating steps that were manual
? Enabling entirely new processes that are capable of transforming the businesses
? Change flow of information ? Replace sequential steps with parallel steps ? Eliminate delays in decision making
2.5
? 2007 by Prentice Hall
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