FAQs - Avaya



AvayaTM Audio Phone Status Frequently Asked Questions

Avaya Audio Phone Status

(Release 1)

1. How do I connect to my phone?

When you launch the application for the first time after the installation, you will see a configuration screen. Fill out the “Extension Data for This User” section of the screen with correct extension number, password (given to you by your system administrator) and IP address of your Avaya 4624 IP phone. If you know the DNS name of your phone, you may enter it in lieu of the IP Address. Save the Configuration. You will be prompted to press the pound (#) key on your phone to accept the connection. Accept the connection by pressing pound key on your phone.

2. What should I do if I am unable to connect?

If you are unable to connect to the phone, you should first verify that you have correctly entered your extension, password and phone IP address in the configuration screen. If these items are correct, then you may be experiencing network problems. Make sure that your PC and Phone are connected to the Data network. If you still are unable to connect contact your network administrator.

3. How do I change Audio Phone status button assignments?

Start the Audio Phone Status and click on the “Configure” button to launch the configuration screen. In the “Phone Button assignments” section change the button numbers. You should first verify that the buttons you are using on this screen are unassigned on your phone. Refer to the Users guide of your phone to unassign any buttons on your phone or contact your system administrator for assistance. Restart the phone after any button assignment changes on the phone. Save the configuration screen. If the Audio phone Status application is already connected to the phone, disconnect it by clicking the Disconnect button from the Audio Phone Status main window. Press the same button (now the button is labeled as Connect) to connect to the phone again.

4. How do I select a subset of the Audio Phone Status Buttons?

On the configuration screen, leave the button blank, if you don't want to use it. For example, if you don't want to use the Stop Playback Immediately button, make sure the Stop Playback immediately field is blank. Save the configuration screen. Reconnect the Audio phone Status application to your phone.

5. How do I get the Status of my phone?

Press the Play Lamp Status button you have selected through the configuration screen on your phone. It will play the status of your phone (call appearance status, MWI status, Call forwarding status, Send All Calls status etc) through your PC speakers.

6. How do I get the contents of my phone display to be spoken out through my PC?

Press the Play Contents of Phone Display button you have selected through configuration screen on your phone. It will play the information displayed on your phones alphanumeric display though the PC speakers.

7. What should I do if I am not hearing the voice from PC speakers?

Check the connection of your PC's multimedia speakers and make sure that the PC speakers volume is not muted. Turn the speakers volume knob to adjust the volume.

8. How do I select a different Voice?

Launch the configuration screen from the main window by clicking Configure button. Select a different item in Text to Speech Voice dropdown list. Save the configuration screen.

9. How do I trouble shoot the Audio phone Status?

Click on the Configure button on the main window of the Audio Phone status application to launch the configuration screen. Select Details Log in Log Level dropdown list. Save the configuration screen. This will generate a log file (log.txt in your Audio Phone Status installation folder) with run-time error details. If you are unable to interpret the entries and trouble shoot the problem yourself, send it to Avaya customer support.

10. What Text to speech voices are supported?

Audio Phone Status supports any SAPI 5.1 compliant TTS voice. The Audio phone status Release 1 is being shipped with Microsoft SAPI 5.1 TTS voices.

11. How do I change the speed of the voice I selected in Audio phone Status?

Audio Phone Status provides a tool to change the speed and volume. Right click on the title bar of the Audio Phone Status main window and select Voice Properties... Change the slider position for Voice Speed and Accept the change. This will change the speed of TTS voice.

12. What is the purpose of the Close button on the main window?

Clicking the Close button will disconnect the Audio phone Status application from your phone and exit the application on your PC.

13. Why does the Audio Phone Status application sometimes fail to connect to the phone during a PC reboot?

Audio Phone Status tries to connect to your phone during Windows startup. The attempt to connect may fail if your phone is not idle. In case of a failure, try to connect again by clicking the Connect button in the Audio Phone Status main window.

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