Creating an Account - Store & Retrieve Data Anywhere
FAQTable of ContentsCreating an AccountLogging in to your AccountHow to Verify an AccountSteps on the DashboardResultsAdditional QuestionsCreating an AccountHow do I create an account?Select the “Create an Account” button on your companies start page.Enter the criteria that is requested and select “continue.”Choose a username and security question and select “continue.”Enter your email (may be optional or required) and password (required) and select “submit.” If you enter your email address you will be prompted to verify your account through the email address entered. This will give you access to view your results and any documents posted to your dashboard. I cannot add my date of birth.Date of birth needs to be selected from the calendar, not typed in. Use the arrows at the top of the calendar to go back 24 years at a time.I am trying to create an account but it says an account already exists.Try entering your username and passwordIf you cannot remember your username and password, utilize the “Forgot Username” and “Forgot Password” buttons on the Login pageContact participant services to help retrieve your username or reset your accountWhat do I do if I get a “Record Cannot Be Found” error?Make sure you are on the correct portal for your companyVerify all information is input correctlyEnsure you are inserting your name as it appears on your paycheck. If your last name is more than one word, or hyphenated, use spaces, not hyphens.Verify you are selecting your date of birth using the date picker tool. Please do not try to type the date in. If you are still getting this error, please use the “Contact Us” tab to call participant services. Username is already taken.Someone has already has an account with this name. If you are attempting to use a personal email as your username, ensure that you or a spouse do not already have an account with this username. Email address already tied to participant account.An email address can only be linked to one participant account. Verify that you do not have an existing account using this email address.If you have a spouse, verify that they do not already have an account with this email address.If you do not have an email address to use, you can create a free Gmail account HERE Password does not meet criteriaA password must include at least 8 characters, with at least one capital letter, one lower case letter, and a number.Password / Email do not matchVerify that your email address and password are input exactly the same both times. Logging in to Your AccountHow do I log into my account?Go to the top right hand side of the page and select the green “Login” button. Enter your username and password to continue to your dashboardWhy does my login attempt keep failing?Ensure you are entering the correct username and passwordUtilize the “Forgot Username and Password” linksYou may not have created an account yet, or the username was reset. Try to create an account. I can’t remember my username.Select the “Forgot Username” button which is located on the login screen. Enter the criteria requested.Your username will pop up on the screen for a few seconds.I can’t remember my password.Select the “Forgot Password” button which is located on the login screen. A list of password hints will pop up on your screen. If you still want to reset your password you will need to enter the requested criteria and select “continue.”Answer your security question. If you cannot remember your security question please contact participant servicesCreate a new password. Password is case sensitive. Once you submit your new password you will be taken to your “Manage Account” page. You can then login to your dashboard. Why am I getting an error that my account is currently not available? Verify you are on the correct web portal.Please contact participant services to assess this issue.How to Verify an AccountI didn’t put my email in when creating my account. How do I verify my account now?Log into your account Select the “Manage Account” tab at the top of your dashboardSelect “Verify Account”Answer your security question. If you do not know your security question please contact participant services.Enter a valid email address, confirm the email address and select “Update Email”Retrieve the verification link from the email address you entered and click on the link provided.I added my email when creating my account. How do I verify it?You must be logged in to the email account you entered when creating your account.Retrieve the verification link from the email address you entered and select the link providedAfter you select the link, it will take you to the log in page. Log in with your username and password and your account will now be verified. Why didn’t I receive a verification link to my email?Verify that the email address entered correctly. You can verify or change your email address under the “Manage Account” tab and resend the verification link.It can take up to 30 minutes to receive the verification link. Check your junk, deleted or spam folders. If you still have not received the link please contact participant services. How do I change my email address if I entered it incorrectly?Log into your account and go to the “Manage Account” tab. Select “Change Email Address.”Answer your security question. If you do not know your security question please call participant services. Enter your valid email address, confirm email address and select “Update.” Retrieve verification link from the email address you entered and click on the link provided.My verification link has expired. How can I get another one? Log into your account.Go to the “Manage Account” tab on the dashboard.Select “Resend Verification Link.”Retrieve verification link from your email Steps on the DashboardWhy are my steps closed on the dashboard?Registration may be closed for your group.Check the start page of the site to see if you are registering during the open registration dates. If you are within the registration but your steps are showing as closed, please call participant services. If you are within the registration dates, you will need to complete the registration step before any other steps will open. I cannot get into the step to download my physician form.You must complete the previous steps before this step will open. If all steps are closed, you may be outside of the registration dates. Please contact participant servicesI can’t schedule a screening appointment. You must complete the previous steps before this step will open.If all steps are closed, registration may be closed.Please contact participant services for further assistance. Where can I find my screening appointment details? If you have scheduled an appointment, your appointment summary will show on the top of your dashboard.If you would like more details, select the “View Appointment Details” button in the appointment summary box at the top of your dashboard. How do I reschedule an appointment? If you have an appointment scheduled, you will have an appointment summary at the top of your dashboard. Select the “Change Appointment” button and schedule a new appointment. Please note, one you schedule a new appointment your original appointment will be cancelled. If you provided an email address during registration, you will receive emails confirming the cancellation and rescheduling your appointment. If the step is closed to reschedule an appointment, please call participant services. Results How do I view my results?Log into your account to access the dashboard. To view your results you must have a verified account. If your account is not verified through your email address it will show that your health screening results are locked. You must verify your account to unlock your results and results letter. Why are my results not posted?To view your results you must have a verified account. Once your results letter is posted to your account, and/or you get an email notification that your results are posted, you can then log into your account and view your results. If you are still not seeing your results, please contact participant services.My results are not correct.Verify you are looking at the current year.Your current results may not be uploaded yet.If you feel they are incorrect, please contact participant services.How do I appeal my results?Login to your account, download an appeal form located on your dashboard under “Program Resources.” Take this form to your Healthcare Provider. Follow the directions on the appeal form. How long do I have to appeal my results?Your appeal deadline will be located on your results letter. How do I contact an appeals specialist?appeals@ appeals@Additional QuestionsWhat browsers are recommended when using the portal?Internet Explorer – vIE10 and upSafari – v4 and upChrome - v29 and upFirefox – v24 and upHow do I register my spouse?IF YOUR PLAN ALLOWS SPOUSES TO COMPLETE THE PROGRAM, All employees and spouses must create their own account and complete steps. Employees and spouses must have a different email when registering. ................
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