Clear Browser Cache/Temporary Internet Files and Cookies

[Pages:8]Clear Browser Cache/Temporary Internet Files and Cookies _________________

If you are having problems connecting or you receive errors working in Stony Brook's Work-at-Home VPN, PeopleSoft, SOLAR or other web-based campus applications you may need to clear the cache/temporary Internet files and cookies on your web browser. This is always a requirement after a system upgrade.

Why?

In order to speed up web browsing, browsers are designed to download web pages and store them on your computer in an area called the cache. When you visit the same page for a second time, the browser speeds up the display time by loading the pages locally from the cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed, along with problems on registration and authentication pages.

Websites also send small text files known as cookies to your web browser in order to store information about your connection to their server, authentication information, preferences, etc. Cookies are particularly useful when you want a website to auto-sign you into a web service, but like the cache, may need to be deleted after a system upgrade.

Note: Keep in mind that after doing the above any authenticated sites you use will not remember you the next time you return.

How to

To begin, close the application that is being affected.

Then, click the browser that you are using below to see the instructions.

Chrome

Internet Explorer 7 Internet Explorer 8 Internet Explorer 9 & 10

Mozilla Firefox 3.6 Mozilla Firefox 22.0

Safari (for Macintosh)

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For Chrome_________________________________________________________

Make sure you have only one browser window open In the top-right corner, click and select History Click Clear browsing data

In the Clear browsing data options, check the boxes next to

Delete cookies and other site and plug-in data Empty the cache Click Clear browsing data

Close Chrome and reopen it.

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For Internet Explorer 7 _______________________________________________

Make sure you have only one browser window open Click Tools. Choose Delete Browsing History.

Under Temporary Internet Files click Delete Files. Under Cookies click Delete Cookies.

Click Yes to confirm the deletion.

Close Internet Explorer and reopen it.

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For Internet Explorer 8 _______________________________________________

Make sure you have only one browser window open

Click Safety Choose Delete Browsing History

Check the boxes next to Temporary Internet files and website files Cookies and website data

Uncheck the boxes next to Preserve Favorites website data History

Click Delete

Close Internet Explorer and reopen it again.

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For Internet Explorer 9 & 10 ___________________________________________

Make sure you have only one browser window open

Click the gear in the top right corner Select Safety > Delete Browsing History

Check the boxes next to Temporary Internet files and website files Cookies and website data

Uncheck the boxes next to Preserve Favorites website data History

Click Delete

Close Internet Explorer and reopen it again.

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For Mozilla Firefox 3.6 ________________________________________________

Make sure you have only one browser window open Click Tools Choose Clear Recent History.

In the Time range to clear field, choose Everything. Under Details choose Cookies and Cache. Click Clear Now.

Close Firefox and reopen it again.

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For Mozilla Firefox 22.0 _______________________________________________

Make sure you have only one browser window open

For PC: Select Firefox > History > Clear Recent History...

For Mac: Select History > Clear Recent History...

PC and Mac: In the Time range to clear field, choose Everything. Under Details check the boxes next to Cookies and Cache.

(if you don't see these options, click

)

Click Clear Now.

Close Firefox and reopen it again.

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For Safari 3.2 and above (for Macintosh) _________________________________

Make sure you have only one browser window/tab open. Click the Safari menu, and select Reset Safari...

Check the boxes for Empty the cache Remove all cookies

Click Reset

Close Safari and reopen it again.

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