People, Process, Technology - The Three Elements for a ...

Center for Learning and Development Path Forward to Business Transformation

People, Process, Technology - The Three Elements for a Successful Organizational Transformation

SEMS Webinar ? Part 1 of the Mini-series on Transformational Change

March 2, 2011 S. Ramakrishnan, M. Testani

? 2011 IBM Corporation

IIE SEMS Webinar

The Path Forward Approach to Business Transformation

Learning

Adaptive Culture

Success

Process Excellence

Business Performance

Technology

Path Forward Change Paradigm

Transformational Leadership

Building Organizational Capabilities for Business Transformation

Innovation and continuous improvement enabled through process excellence and high performing organization culture

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Path Forward to Business Transformation

? 2011 IBM Corporation

IIE SEMS Webinar

Most of the critical challenges to successful change involve people, process-technology and leadership

Major Change Challenges

Changing mindsets and attitudes Corporate culture Complexity is underestimated Shortage of resources Lack of commitment of higher management Lack of change know how Lack of transparency Lack of motivation of involved employees Change of process Change of IT systems Technology barriers

20% 18% 16% 15% 12% 8%

35% 33% 32%

People Factors

Process & Technology Factors

Leadership Factors

Source: Making Change Work Study: Continuing The Enterprise of The Future Conversation from the IBM Global CEO Study, 2008 (n=1,532)

Available at : ; page 12

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Path Forward to Business Transformation

49%

58%

Points to the lack of explicit focus

on Organizational Culture

? 2011 IBM Corporation

IIE SEMS Webinar

A System Approach to Business Transformation

Path Forward Guiding Principles

Make Fact-based Decisions while Managing Risks

Focus on Client Needs

Obtain Leadership Commitment

Mission Vision Values

Process Excellence is the Engine of

Success

Develop business transformation expertise

Adopt Innovative Technologies to Gain Efficiencies

Become an Adaptive

Culture

Promote Open Communication

and Collaboration

Engage All Employees in the Transformation

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Path Forward to Business Transformation

? 2011 IBM Corporation

IIE SEMS Webinar

Approach to a Successful Change Initiative*

OCI? Current State

Compelling Reason for Change

( Why leave where we are? )

Vision

( Where do we want to go? )

Transformational Leadership

( Who will take us there? )

OCI? Preferred State

Path Forward Transformational Leadership Development

Change Plan

( How will we get there? )

Enable advocates for change Lean Transformation Roadmap

( How will we enroll others to go where we want them to go? )

Path Forward Transformation Teams

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Path Forward to Business Transformation

OCI? - Organizational Culture Inventory is a proprietary of Human Synergistics Intl.

*Reference: Adapted form Dr . Marvin Washington

? 2011 IBM Corporation

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