Do You Need e-Learning



Figure 5.1

Problem Analysis Checklist

|Question |Answer |

|What is the problem? |  |

|What caused the problem? | |

|Where is the problem (certain department, entire organization, etc.)? | |

|When did the problem begin? | |

|Is the problem consistent? | |

|Has the problem ever occurred before? | |

|What are the issues that surround the problem? | |

|Has anyone tried to fix the problem before? If yes, how did they try to fix it and what was the | |

|outcome? | |

|How was the problem discovered? | |

|What are the consequences if the problem continues? | |

|What are the benefits if the problem is solved/lessened? | |

|Are there legal or compliance issues involved? | |

Figure 5.2

Business Analysis Checklist

|Question |Answer |

|What is the business (retail, manufacturing, etc)? | |

|What types of tasks do the employees do? | |

|What are the job classes (manager, associate, etc.)? | |

|How many locations are there? |  |

|How spread out are the locations? Different countries? Time zones? | |

|What are the different departments? |  |

|How many employees are there? |  |

|What is the business culture? |  |

|What is the turnover rate for the organization? | |

|Who are the decision-makers in the organization? | |

|Are there corporate communication guidelines you need to adhere to (fonts, colors, logo usage)? | |

Figure 5.3

Learning Environment Analysis Checklist

|Question |Answer |

|How is training perceived in the organization? |  |

|- By upper management? | |

|- By the target audience? | |

|- By the supervisors of the target audience? | |

|What types of training have been used before? |  |

|What types of training have been successful? | |

|What learning incentives have been used in the past – positive and negative? | |

|What disincentives to completing training might exist? | |

|Are there limitations on who can take classes (for example, by job function or job title)? | |

|Who is in charge of training? | |

|How much money is in the budget for training? | |

|Who is most likely to develop the training: training department, contractors, subject-matter | |

|experts? | |

|How often will the material change/need to be updated? | |

|Do you have mandatory training requirements? Self-imposed requirements? | |

|Do you have mandatory testing requirements? Self-imposed requirements? |  |

|Do you need to prove to anyone that the training was completed? Passed? | |

|Are grades important? | |

|In what ways is training tied to performance (such as bonuses, appraisals, etc.) | |

|How long can the target audience typically get away for when they need training? | |

|Should a student pick and choose courses? | |

|Should a student pick which sections of a course to take? | |

|Do the students need to take the training even if they know the information? | |

|Has e-learning been introduced to the organization? With what reaction and result? | |

|What tracking and reporting needs do you have? | |

|Do you have certain training that must be taken again annually? | |

Figure 5.4

Audience Analysis Checklist

|Question |Answer |

|Demographics |  |

| What are the different age groups? |  |

| What are their educational backgrounds? |  |

|What is their English proficiency (reading, writing, listening)? | |

|What other languages are spoken that might be preferable for the training? | |

|Are there literacy issues? | |

|What is the reading level of the group? | |

|Work Environment | |

|Will students be taking courses from home? |  |

|Will students be taking courses while traveling? | |

|Does the environment have interruptions? | |

|Does the environment have noise? | |

|Will noise disrupt their environment? | |

|What shift(s) do they have? | |

|When will they take the training? | |

|Computer Knowledge | |

| Are they comfortable using computers? | |

|- What is their computer proficiency? | |

|- How is it different within the target audience? | |

|Are they comfortable with the e-learning format? | |

|Subject Matter | |

|What level of knowledge do they already have? | |

|What experiences have they had with subject? | |

|Are they likely to need to refer to the material again after training is complete? | |

|Are they likely to have trouble understanding the information? | |

|Are they likely to have trouble applying the information? | |

|Motivation | |

|How receptive are the learners to training in general? | |

|How receptive are the learners to THIS topic? | |

|Are they being forced to go to training? | |

|Have you had situations where the students tried to “get around” completing mandatory training? | |

|Are there concerns about cheating? | |

|Disabilities/Special needs | |

|Is there anyone in the target audience with special auditory needs? | |

|Is there anyone in the target audience with special visual needs? | |

|Is there anyone in the target audience with special motor skills needs? | |

Figure 5.5

Technology Analysis Checklist

|Question |Answer |

|Technology for Student Computers |  |

|Do they have speakers/headphones? |  |

|Do they have a sound card? | |

|What is their processor speed? | |

|What operating system are they using? | |

|Do they have Internet access? | |

|What is the browser type and version? | |

|What is the connection speed? | |

|What is the screen size? | |

|How much memory do they have? | |

|What are their screen colors (number the monitors support)? | |

|Is video input available? | |

|Do they have video playback capability? | |

|What drives are available (CD, floppy, DVD)? | |

|Is a printer available? | |

|Do they have a microphone? | |

|What version of the Flash player is installed? | |

|Restrictions | |

|What is their bandwidth? | |

|Is there a firewall? | |

|Can they download/install files? | |

|Are their guidelines for individual file sizes? | |

|Miscellaneous | |

|Will anyone be accessing the courses through a remote network (such as Citrix)? | |

|Would any information need to move between your course and other systems? | |

|Would your courses need to be SCORM or AICC compliant? | |

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