REVIEW QUESTIONS, p
ASK “What do we mean by ‘value-added’ service?” (The trainer can mention Wal-Mart, The Gap or other examples.) WHAT CUSTOMERS ASK . the class to turn to page 3 in the. WANT workbook and . REVIEW . Customers’ Ranking of Service Skills. Note that WIC clients, like all customers, will be delighted if WIC service providers demonstrate ... ................
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