Dear Sir/Madam,



Kelly Coulter

18 Landermere Road, Thorpe Le Soken, Essex CO16 0LQ Tel: 07572 418582

kelly@ in/kelly-coulter-nee-gaffney-79191148/

PROFESSIONAL OVERVIEW:

Highly experienced operations professional possessing in-depth logistical, operational and business development and management skills supported by strong attention to detail and demonstrated through an outstanding career to date. Experience further enhanced by exceptional communication and organisational skills and a dynamic self-starter approach.

A charismatic, consultative hands on leader who develops peers, building cohesive teams to achieve corporate objectives, as well as individual targets. Acknowledged for developing processes and strategies to drive business forward and align with the strategic operational vision of organisations, leading to consistently improved operational performance and business efficiency.

Experienced in managing supply chain process, logistics, service and product procurement, system integration, project management, training and development, co-ordinating business strategy, business process improvement, delivering profit growth, championing appropriate use of technology to support business objectives and reduce costs, relationship building with employees, supplier management, contract negotiation and management, warehouse management.

CORE COMPETENCIES:

• Logistics Management

• Operations Management

• Supply Chain Management

• SAP Business One Super User

• Demand Planning

• Project Management

• Multiple Site Stock Control

• Client Account Management

• Customer Service Management

• Change Management

• Leadership Development

• Stakeholder Engagement

• General Management

• Coaching & Mentoring

• Producing company P&L

• Presentation Skills

• Workbooks CRM Admin

• KPIs / SLAs

• People Management

• Outsourcing Management

• Production Planning

• Product Compliance

CAREER HIGHLIGHTS INCLUDE:

• Led SAP Business One operational integration to OMS and WMS from project conception through to system rollout

• Responsible for PCI compliance, quarterly system scans and PCI Self-Assessment Questionnaire (SAQ)

• Project managed E-commerce platform creation along with multiple microsite projects

• Introduced barcode labelling to full product range on unit and master carton improving warehouse efficiency

• Achieved 92.2% inbound performance with leading retailers including Argos, Boots, Robert Dyas and the Range

• Developed and implemented process and storefront for eBay store turning over £530k reworking customer returns

• Improved overall website performance, implementing new services and revenues streams to existing platform

• Identified issues and reduced online monthly fraud from £6,800 p.m. to £80 p.m. by implementing additional screening

• Developed supplier network strategies with Chinese suppliers and maintained exceptional delivery service to UK national and international B2B and B2C clients throughout UK, Europe and Internationally

• Delivered system and product training to a 280-seat call centre operation leading to a consistent rise in sales, particularly regarding upselling of products, increasing basket value from £55.26 to £62.50

CAREER CAPABILITIES INCLUDE:

SYSTEMS MANAGEMENT

• SAP Business One Super User, creating KPI dashboard widgets using pervasive analytics

• SAP Query Writing – bespoke queries allowing for real time reporting and sharing of data to team

• E-commerce system content management – Storefront & Big Commerce

• Amazon vendor / Amazon FBA and eBay shop front management

PRODUCT MANAGEMENT

• Working directly with manufacturers devising and managing QC product inspections (labelling/compliance)

• Creating unit and carton marking / labelling templates adhering to Wholesale and Retail customer SLA’s

• Developing and sourcing packaging, suitability and drop testing ensuring integrity for B2C transit

SUPPLY CHAIN MANAGEMENT

• Negotiating and implementing courier and haulier service options to create end to end logistics network

• Managing OMS and WMS integration projects for seamless fulfilment operation

• Developing, implementing and managing accounts with suppliers and service providers

• Implementing change culture and procedures, effectively overcoming resistance to change

• Managing relationship and service levels with freight forwarders, hauliers and customs officials

• Sales forecasting and stock planning to ensure optimum cost efficiency in supply chain

PEOPLE MANAGEMENT

• Managing recruitment, assessment, appraisal, training & development of staff at all levels

• Leading production team training, providing 1-2-1 development through coaching & mentoring

• Conducting regular performance reviews to identify further training requirement

• Carrying out and documenting performance appraisals and disciplinary procedures

DISTRIBUTION CENTRE MANAGEMENT

• Reviewing storage facilities enabling maximum utilisation of space in confined areas

• Meeting all KPIs, making company more proficient in its productivity turnover of commodities

• Achieving significant savings to stock reducing unnecessary stock reconciliation

• Managing warehouse restructure and migration’s improving customer relations and stock turnover

• Developing, implementing and managing services with wholesale and retail customers

• Managing projects and process improvement initiatives to improve overall efficiencies

CAREER HISTORY:

Mar 2018 - Present: Supply Chain Manager: Protégé International Group Cyprus Ltd

• Joining initially as a consultant with 6-month contract subsequently asked to join company upon contract completion

• Managing 9 physical outsourced warehouse locations including bonded and consignment locations

• Negotiating national and international courier services ensuring optimum efficiency

• Liaising with and managing multiple outsourced service providers to develop and maintain services

• Developing, implementing and managing Amazon - Seller central and Vendor central accounts

• Responsible for all shipping documentation including FOB, LCL and air freight shipment records

• Confirming HS tariff / commodity codes for imports and exports ensuring correct duties payable

• Purchasing and analysis of production ingredients to ensure product integrity

• New product development to include international consumer labelling law compliance

• Key account managements and order processing to include country specific documentation requirements

• Responsible for the 3rd party operational management of a 280-seat call centre and 2 warehouses

• Delivering product & system training on E-Commerce, Workbooks and Xero to news starters and 3rd party agents

Jul 2013 – Mar 2018: HEAD OF OPERATIONS: Tristar Products UK Ltd (Sky TV Shopping Channel-FMCG)

• Joining before “go live” responsible for developing the supply chain and implementing all operational processes

• Managing physical and creating virtual (SAP) warehouse locations including bonded and dropship facilities

• Implementing barcode labelling to full product range at both unit and master carton level

• Implementing real-time reporting via SAP dashboard to provide companywide visibility of KPI’s

• Delivering product and system training on E-Commerce and SAP systems to news starters and 3rd party agents

Feb 2007 - Apr 2013: OPERATIONS MANAGER: Pitch World Ltd (Sky TV Shopping Channel-FMCG)

• Managing supply chain from stock forecast, purchasing, logistics through to B2B and B2C courier services

• Managing customer service and call centre training on systems, products and in-house services

• Delivering board level presentations and weekly management briefs on business development

EDUCATION & TRAINING QUALIFICATIONS:

• 11 GCSEs

PERSONAL:

• Full Clean Driving Licence, Enhanced DBS

• Interests; Parish Council Councillor, Voluntary Work

• Excellent references available on request Kelly Coulter

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