Supervisor Tips for Effective Coaching
[pic] Tips for Effective Coaching
➢ Set aside a time to talk about performance when there will be no distractions, and show your employees your genuine interest in helping them meet their goals and improve their performance.
➢ Be aware that an employee’s personality style may be different than yours; try to keep this in mind when relating to that individual’s point-of-view.
➢ Impress upon each team member that each person’s success is a success for the team and ultimately, for the unit, agency and department.
➢ Use open-ended questions that encourage the person to talk freely about their own perceptions of their strong and weak points. Help the employee arrive at answers for themselves.
➢ Consider having your employees develop an action plan for improvement based on their self assessment and ask them how they would like to be accountable for achieving these improvements in performance.
➢ When there is a specific problem to address, address the issue when you are calm and prepared to discuss it – state it simply and listen to the response. Solicit a specific solution to the problem from the employee and if it is workable and acceptable to you, consider agreeing to that solution. If not, work together and reach an agreed upon course of action.
➢ Check in! Follow up with the employee after the coaching session to see how things are going. Show your interest in the employee’s progress toward improvement.
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