Reseller Partner Program Overview
Partner Program Overview
Practice Fusion is committed to revolutionizing the healthcare industry by making our services available to healthcare professionals absolutely free. Our world-class, web-based services are easily implemented and maintained allowing you to focus on delivering superior consulting, implementation and training services to your customers.
Why Partner With Practice Fusion?
A Superior Solution
Practice Fusion’s innovative model is one of the fastest growing physician practice communities in the United States. We are committed to driving change in the medical community by providing cutting edge, state of the art solutions for Physicians. Our Partner Program allows you to become part of the Practice Fusion team and share in our success.
Through its Partner Program, Practice Fusion enables you to extend your clients current capabilities and provide a world-class solution to new potential clients in the healthcare market. The Practice Fusion service offering is revolutionary because it is:
• Free: We do not charge licensing, hosting or support fees for our application
• Web-Based: No software to implement and manage. Provisioning is a fraction of the time of traditional solutions.
• Low-risk: The decision to implement is made easier because there’s no significant capital outlay; no hardware or software to install and maintain with minimal ongoing costs.
Sustainable Business Model
A partnership with Practice Fusion sets the stage for mutual success:
• You can offer Practice Fusion’s award-winning, free, web-based solutions
• Eliminate the traditional, long and drawn our decision processes experienced with other vendor solutions and start incurring revenue for consulting services sooner.
• Partners retain 100% of their revenue from implementation, consulting, training and support engagements for both new and existing customers.
• Practice Fusion will actively promote the relationship on our website, driving referrals and increasing your visibility. Co-marketing programs can also be created.
Costs
There are no upfront or on-going costs to parties who qualify to become a Practice Fusion partner.
Co-Marketing
Practice Fusion offers co-marketing support for program participants. The program may consist of placement on Practice Fusion's Partner website, promotion within Practice Fusion’s community, inclusion in press releases, analyst awareness programs, and participation in key industry events, including sponsored speaking opportunities.
Accredited Partner Training
Partners are required to attend one training session annually, and use online seminars to refresh capabilities and bring new consultants/trainers on-board.
Partner Services and Responsibilities
Partners are authorized to represent the Practice Fusion product and services for prospect engagements and for the provision of implementation training and services. Practice Fusion extends Partners the ability to negotiate the scope and duration of these engagements with prospects and customers.
Implementation
Partners have the responsibility of deploying Practice Fusion's services to their communities and ensuring that practitioner offices have the capabilities required to fully utilize the offering.
Partners may also wish to provide first-tier technical support to their customer base by providing call center support and application troubleshooting.
Training
Practice Fusion provides general, web-based support and video based training to all end-users on a regularly scheduled basis at no cost. As requested by the client, Partners may be responsible to provide additional on-site training to clients, who belong to the Partner's practice community.
Ancillary Service Offerings
Partners have the discretion to work with prospects and make available a range of support services to establish and maintain application operability in the following categories:
• Native Software Infrastructure (technology items which are internal to a user, including operating systems and browsers)
• Hardware Infrastructure (workstation, laptops, and printers, including repair coordination)
• Network Infrastructure (LAN, WAN, wireless and networking, including connectivity for all applications)
Support to Partners by Practice Fusion
Practice Fusion offers phone support to our partner community from 9-5 PST, as well as email support with a 24 hour turn-around time. Partners have a dedicated Product Specialist to assist with any product issues which may arise.
Criteria
All potential partners are required to provide Practice Fusion with the following information to help us understand how they intend to market, sell and support clients brought on by the relationship. Please also include a summary of your business and an overview of your client base.
1. Distribution and Support Plan for Practice Fusion
a. Are you a Distributor for others vendors? If so, please describe.
b. Do you have connections/contacts within the region, area or specialty to facilitate sales or introductions?
c. Who is your target prospect (physician practices, IPAs, MSOs, RHIOs, Hospitals)?
d. Do you have an existing pipeline? If so, describe the overall size, size of the typical account, and specialty serviced, if applicable.
e. Do you have any best practices in terms of bringing clients on-board quickly and successfully that you can use? How will the Practice Fusion solution be initialized and on-boarded at the physician’s site? Is this a scalable process?
f. What support will you require from Practice Fusion?
2. Market Plan/Strategy for Practice Fusion
a. How will the Distributor promote the Practice Fusion’s services? What is the offer or selling proposition that will maximize sales of PF in the region, area, or specialty?
b. Are you able to provide evidence that there is sufficient sales levels (in region, area, specialty) to cover the ongoing investment?
c. How will the Distributor add value to the sale; what additional services will be offered (training, etc.)?
d. How will you increase the marketability of the Practice Fusion solution?
e. What support will you require from Practice Fusion?
3. Management Team Capabilities
a. Who is part of your management team? Who are the key personnel who will be working on the relationship?
b. Do they have the experience in the healthcare IT business area?
c. How will the Distributor relationship be managed?
d. Who will be your business point of contact?
e. Who will be your technical point of contact?
4. Existing Business
a. How long has your company been in business?
b. Please provide client and business references?
5. Do you have the ability to protect our intellectual property?
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