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XtremeLabs’ Privacy & Cookies Policy(Derived from Microsoft’s P&C page)Privacy StatementYour privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. Personal Data We CollectXtremeLabs collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you register and create an XtremeLabs account or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, monitoring your lab performance, and gathering usage data when you are using XtremeLabs services.The data we collect depends on the services you use, and can include the following:Name and contact data. We collect your first and last name, email address, and other similar contact data. Credentials. We collect passwords used for authentication and account access.Demographic data. We collect data about you such as your country and preferred language.Usage data. We collect data about how you and your device interact with XLabs services. For example, we collect:?Product use data. We collect data about the features you use, the access codes you use, and the Lab modules that you launch. ?Device data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and web browsers installed on your device. It also includes IP address, regional and language settings.?Error reports and performance data. We collect data about the performance of the XtremeLabs services and any problems you experience with them. This data helps us to diagnose problems in the services you use, and to improve our services and provide solutions. ?Support Data. When you engage XtremeLabs for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with XtremeLabs support, data about the condition of the machine and the network when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.We also collect the content of messages you send to us, such as support requests you write, or questions and information you provide for customer support. When you contact us for customer support phone conversations or chat sessions with our representatives may be monitored and recorded. How We Use Personal DataXtremeLabs uses the data we collect to provide you the services we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and service information. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.XtremeLabs uses the data we collect for two basic purposes; (1) to operate our business and provide (including improving and personalizing) the services we offer, and (2) to send communications such as service alerts. We do not provide your personal data to 3rd parties.In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining and improving the performance of the services, including developing new features, research, and providing customer support. Examples of such uses include the following. ?Customer support. We use data to diagnose service problems, and provide other customer care and support services. ?Product Improvement. We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features and using usage data to determine what new features to prioritize. ?Security, Safety and Dispute Resolution. We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to confirm the validity of access codes, to resolve disputes and enforce our agreements. ?Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. ?Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you of scheduled events, if security updates are available, update you or inquire about a service request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Circumstances Where We Share Personal DataWe do not share your personal data with 3rd parties, except in unusual circumstances.We will access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to: ply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; 2.protect our customers, for example to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone; 3.operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or 4.protect the rights or property of Xtreme Consulting Group, Inc., including enforcing the terms governing the use of the services - however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Xtreme Consulting, we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement. Cookies & Similar TechnologiesXtremeLabs uses cookies (small text files placed on your device) to provide our online services. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Our Use of Cookies and Similar TechnologiesXtremeLabs uses cookies and similar technologies to both identify a returning signed-in user, and to associate an anonymous user with their lab instance.When you sign into the XtremeLabs website using your personal XtremeLabs credentials, we store a unique ID number in a cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. XtremeLabs does not use cookies to collect data about your online activity or identify your interestsHow to Control CookiesMost web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy or help documentation. Please be aware that if you choose to block cookies, you may not be able to sign in or use those XtremeLabs features that rely on cookies. If you choose to delete cookies, settings and preferences controlled by those cookies will be deleted and may need to be recreated. ................
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