PureCloud by Genesys: Communicate

[Pages:3]SOLUTION BROCHURE

PureCloud by Genesys Communicate

Unified communications and collaboration that bring everything--and everyone--together

Benefits ? Accelerated deployment ? Flexible phone administration ? All communication channels in a

single interface ? Increased employee productivity ? Improved organizational efficiency ? Reduced costs ? Business continuity and

remote survivability ? Anytime, anywhere availability ? Open APIs for custom integrations ? HTTPS and TLS encryption ? HIPAA- and PCI-compliant

Executive summary

Workspaces of tomorrow

Your business needs to unite all the ways people communicate, and all the people--coworkers, partners, vendors and customers--you communicate with. PureCloud Communicate combines traditional IP PBX functionality and auto-attendant tools with real-time collaboration features like video conference, screen share, dynamic team chat, corporate directory and document management--into a single interface that's seamlessly built from the ground up. Whether you use an IP phone, a mobile phone or a softphone, PureCloud Communicate supports a variety of options to suit your needs and ensure anytime, anywhere access.

A part of the PureCloud portfolio, PureCloud Communicate can be used with the PureCloud contact center suite for a tightly integrated all-inone solution, or it can be used as a standalone solution. Because it's built in the cloud, deployment is fast. Flexible administration and ease of implementation require no specialized technical skills or training. They also make onboarding and telephony management a breeze.

Global offices, distributed teams, remote workers: Today's workforce is varied and reflects an upward trend in workspace flexibility. With PureCloud Communicate, your employees are no longer bound by location or hardware. An industry-leading softphone that is built on Web Real-time Communication (WebRTC) technology enables employees to use their browser as a phone. Built-in, rules-based groups; video conferencing; screen sharing; and chat tools make it easy to connect with co-workers in a multitude of ways. A unified inbox for voicemail and faxes keeps incoming communication in one central location. Native mobile apps let you access your communications and co-workers on the go. Keep your workforce united, equipped and engaged--no matter where they are.

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PureCloud

Bridge server Active directory connector

MS exchange connector

SQL database connector

Workday connector

Active directory Name | Title | Department Manager | Email | Phone

Microsoft exchange Group Membership

SQL database Security | Badge ID

SQL database Date of Hire | Employee IDs Emergency | Contacts

The key to productivity

Imagine your employee has a question about product pricing, but isn't sure who to ask, or that you have a new hire trying to orient herself with cross-functional departments. The directory is an invaluable tool to navigate who's who in your organization. It provides hierarchical views, coupled with rich employee profiles and robust search. You can instantly pinpoint a colleague by name, department or skillset; view availability information; and then click to call, chat or launch a video.

The attractive, intuitive user interface enables employees to upload photos and update their profiles with personal details that help coworkers get to know them professionally and personally. A series of connectors seamlessly manages data transfer and synchronization between PureCloud and other systems--so you don't have to.

Enterprise communications made easy

PureCloud Communicate makes it easy for growing businesses to step up to enterpriselevel communications without the costs and complexity of deploying and maintaining individual applications. Built on the PureCloud Platform layered on top of Amazon Web Services (AWS), the all-in-one solution offers deployment in days, continual delivery of new features, unwavering reliability and scalability. Designed with geographic redundancy and remote survivability, PureCloud Communicate ensures business continuity--even during a disaster. Obsessively secure, Genesys maintains

strong encryption and key industry certifications to safeguard your critical data in the cloud. PureCloud Communicate even plays well with your existing systems. Leverage a connected, powerful integration ecosystem or use open APIs to build custom integrations for your unique needs.

Key Capabilities

? Traditional IP PBX: Traditional telephony features, including direct inbound and outbound dialing, extensions, transfers, voicemail, call forwarding, call recording, conference calls, group ring, hunt groups and faxes. The powerful PureCloud Edge server gives you the flexibility to integrate with your existing telephony infrastructure, while ensuring remote survivability and business continuity.

? Speech-enabled IVR: PureCloud Architect enables you to create custom speech-enabled IVR functionality using an intuitive drag-anddrop interface. Configure the menus and call flows that fit your business needs--without professional service or downtime.

? Softphone: Break traditional telephony rules and reduce the cost of your PBX with the WebRTC softphone. Use your browser as a phone and break free of location and hardware restraints.

? Collaboration tools: Quickly locate the right people in your organization with a searchable company directory. Then bring everyone together to share ideas. Tools like user status, persistent group chat, video conference, screen sharing and content management make it easy.

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PureCloud Voice PoP SIP proxy

Edge

Internet

Firewall

Customer Premise

SIP over UDP

RTP over UDP

LAN

Signaling path Media path

PSTN carrier

? Single sign-on: Full built-in authentication as well as integrations with industry-standard sign-on solutions for simplified access.

? Audit trail: Store and permission content in the integrated document management system, knowing there is a complete record of actions taken and files are tracked.

? External contacts: Import your corporate contact list in PureCloud and integrate external contacts throughout the app--whether you're searching to initiate a call, add to a conference call or transfer an existing call, the person you're looking for is just a few keystrokes away.

? Data synchronization: Automatically synchronize data between your systems and PureCloud directory groups and profiles. You can populate profiles once or keep profiles synchronized with your data when updates occur.

? Mobility: Now you can have the power of PureCloud in your back pocket. Native iOS and Android apps give you anytime, anywhere access.

Optional VoIP

Leave your local PSTN behind and go totally cloud-based with the addition of PureCloud Voice--an Internet-based telephony service that provides public telephony access to any PureCloud services. This means you can manage all your cloud communications services with a single vendor! Port over existing numbers or add new ones from a large inventory of PureCloudprovided telephone numbers. High-quality SIP trunking eliminates the physical connection to a phone company, as well as all associated hardware, wiring and headaches.

ABOUT GENESYS

Genesys? powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes. Genesys on-premise and cloud solutions are built to be fluid, instinctive and profoundly empowering. Combining the best of technology and human ingenuity, we work the way you think.

Visit us at or call us at +1.888.436.3797 Genesys and the Genesys logo are registered trademarks of Genesys. All other company names and logos may be trademarks or registered trademarks of their respective holders. ? 2017 Genesys. All rights reserved.

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