IT 10: Communication Skills
IT 11: ADV Personal PCs
Online Study Questions
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|Curr |Question |Answer |
|11.1 |Give an overview of field, remote, and bench technician jobs |
| |What two skills does a field technician need? |excellent _______________________ skills |
| | |_______________________ service skills |
| |Where might you work if you are a remote technician? | |
| |What two ways are remote technicians contacted by customers? | |
| | | |
| |Which of the three types of technicians typically would not work | |
| |directly with customers? | |
|11.2 |Explain safe lab procedures and tool use |
| |What is your first priority on any job? | |
| |What is the rule you should follow when dealing with power? |Make sure that the power is _________ and that the power |
| | |plug has been ____________________. |
| |What is the rule you should follow when dealing with laser beams? |______________________________ into the laser beams |
| | |located in the computer equipment. |
|11.2.1 |Review safe working environments and procedures |
| |What should you use to reduce the chance of ESD damaging your | |
| |equipment? | |
| |What four things require a technician to follow local codes for | |
| |proper disposal? | |
| | | |
| | | |
| | | |
|11.2.2 |Review names, purposes, characteristics, & safe and appropriate use of tools |
| |What is one of the biggest concerns for computer technicians? | |
| |What should you do before you touch a computer component? | |
| |What is a technician doing when they touch a grounded computer | |
| |chassis or mat before touching a component? | |
| |What antistatic device keeps sensitive computer components safe when | |
| |not installed inside a computer? | |
| |When repairing a printer, should you wear an antistatic wrist strap? |Yes No |
| |What device should not be opened unless you are properly trained? | |
|11.2.3 |Identify potential safety hazards & implement proper safety procedures |
| |What are three dangerous, high-voltage computer components that | |
| |should only be serviced by authorized personnel? | |
| | | |
| | | |
| |What is the usual policy when a power supply is broken? |Repair it replace it |
|11.2.4 |Describe environmental issues |
| |What is a place where discarded computer equipment can be taken | |
| |apart? | |
| |How much dangerous lead (by weight) can CRT monitors contain? | |
| |What common device may contain nickel cadmium nickel metal hydride | |
| |and Lithium ion? | |
| |What are three techniques that you can use for discarding your old | |
| |components? | |
| | | |
| | | |
|11.3 |Describe situations requiring replacement of computer components |
| |What two situations require the replacement of computer components? |the __________________ of broken parts |
| | | ____________________ for functionality |
|11.3.1 |Select a case and power supply |
| |What needs to be considered when purchasing a new computer case? |you should ensure that all of the components will |
| | |__________ into the ________________________ |
| |What do you need to know about a power supply before you install it |It needs to be ______________________enough to operate all|
| |in the case? |of the components. |
|11.3.2 |Select a motherboard |
| |What device must the socket and chip set on the motherboard be | |
| |compatible with? | |
|11.3.3 |Select the CPU and heat sink/fan assembly |
| |The voltage setting for the CPU can be configured with jumpers or | |
| |switches located on What device? | |
|11.3.4 |Select RAM |
| |What two things can happen to your computer to indicate that new RAM | |
| |maybe be needed? | |
| | | |
| |What key strokes are used to open Task Manager and close a stalled | |
| |application? | |
| |What current device must new RAM be compatible with before you | |
| |install it? | |
| |If you want to install NEW RAM, what RAM must it match? |It must also be the same __________ of RAM as installed in|
| | |the computer. |
| |What speed must new RAM on a computer be? |must be the _________________ or ______________ than the |
| | |existing RAM |
|11.3.5 |Select adapter cards |
| |What is another name for adapter cards? | |
| |You want to install a wireless NIC. What wireless standard must a | |
| |technician match? | |
|11.3.6 |Select storage devices and hard drives |
| |What are three signs a hard drive is failing? | |
| | | |
| | | |
| |Which has a higher data-transfer rate? |SATA PATA |
| |What is the current SATA speed? | |
| |What two things are SCSI usually controllers used for? | |
| | | |
| |SCSI devices are typically connected in a series. What is this | |
| |series called? | |
| |Why does each end need to be terminated? |To_______________________ signals from bouncing off the |
| | |ends of cables and causing_________________ |
| |What are the two ways a SCSI cable is terminated? |by a _____________________ on the |
| | |_____________________drive on the chain |
| | | a _________________________ terminator on the end of the |
| | |SCSI bus |
| |How many devices can most SCSI buses handle? | |
|11.3.7 |Select input and output devices |
| |What is the device called that transfers information into a computer?| |
| |Name seven input devices. | |
| | | |
| | | |
| | | |
| | |Process control sensor |
| | | |
| | | |
| |Name five output devices. | |
| | | |
| | | |
| | |Process-control equipment |
| | | |
| |What interface transfers data at a maximum speed of 489 Mbps? | |
| |What is another name for the IEEE 1394 interface? | |
|11.4 |Upgrade and configure personal computer components and peripherals |
|11.4.1 |Upgrade and configure a motherboard |
| |When upgrading, what two devices should be moved the motherboard | |
| |first? | |
| | | |
| |What should you apply between the heat sink and CPU? | |
| |Why should you pay attention to screws and standoffs that are | |
| |non-metallic? | |
| |Does it matter if you replace a screw made for a slotted screwdriver |Yes No |
| |with one made for a Phillips-head screwdriver? | |
|11.4.2 |Upgrade and configure a CPU and a heat sink/fan assembly |
| |What new device will increase the power of the computer? | |
| |What four requirements must the new CPU follow? |The new CPU must fit into the ______________________ |
| | |________ socket. |
| | |The new CPU must be compatible with the |
| | |______________________ ______________ ______________. |
| | |The new CPU must operate with the existing motherboard and|
| | |___________________________ _________________ |
| | |The new CPU must operate with the ___________________ RAM.|
| | |The RAM may need to be upgraded or expanded to take |
| | |advantage of the ___________________ CPU. |
| | How do you remove the existing CPU? | |
|11.4.3 |Upgrade and configure RAM |
| |Where should RAM be stored prior to installing it? | |
| |How do current DIMMS pull out? | |
| |What will happen if the RAM is incorrectly aligned? | |
| |What will indicate the presence of the correct amount of RAM | |
|11.4.4 |Upgrade and configure BIOS |
| |What type of ROM are modern BIOS chips? | |
| |What is another name for this RAM? | |
| |What is the term that is used when ROM is upgraded by the user | |
| |without opening the computer case? | |
| |To see the current BIOS settings, what keys are pressed during POST? | |
| | What will happen if you abort the new BIOS update and it doesn’t | |
| |properly install? | |
|11.4.5 |Upgrade and configure storage devices and hard drives |
| |What are six reasons for installing an additional drive? |To install a ___________________ operating system |
| | |To provide additional __________________ __________ |
| | |To provide a faster __________________ __________ |
| | |To hold the system swap file |
| | |To provide a _________________ for the original hard drive|
| | |To increase __________________ __________ |
| |What does RAID stand for? |R_________________________ |
| | |___________________________ |
| | |of independent |
| | |__________________________ |
| |What are two ways RAID is installed? | |
| | | |
|11.4.6 |Upgrade and configure input and output devices |
| |What is a driver that has passed the Windows hardware quality lab | |
| |test and has been given a driver signature by Microsoft called? | |
| |What can cause system instability, error messages, and boot problems?| |
| | | |
|11.5 |Identify & apply preventive maintenance for personal computer components |
| |What can extend the life of the components, protect data, and improve| |
| |computer performance? | |
|11.5.1 |Clean internal components |
| |What should you use to blow dust away from a computer? | |
| | | |
| |If you use compressed air from a can, how should you hold it to | |
| |prevent the fluid from leaking onto computer components? | |
| |Name seven devices inside the computer case that you should keep as | |
| |clean as possible. | |
| | | |
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|11.5.2 |Clean the case |
| |What problem will dust accumulated inside the computer cause? | |
| |You should spray a cleaning product directly on the case? |Yes No |
|11.5.3 |Inspect computer components |
| |What will remove dust from RAM chips? | |
| |What two things will clean optical drive and tape heads? | |
| | | |
| |What will clean a floppy drive? | |
| | What should you do to a power strip of there have been excessive | |
| |thunderstorms? | |
| |What will clean the keyboard and mouse? | |
|11.6 |Troubleshoot computer components and peripherals |
| |What is step one of the six-step troubleshooting process? | |
| | | |
| | | |
|11.6.1 |Review the troubleshooting process |
| |What is the process called that technicians use to analyze and | |
| |determine the cause of the error to repair the computer? | |
| |What type of questions are below? | |
| |Can you describe precisely what happens when the computer boots? | |
| |How often does the computer fail to start? | |
| |After you have solved the problem what is the last step? | |
| | | |
|11.6.2 |Identify common problems and solutions |
| |If you cannot use the SCSI drive, what might be the problem? | |
| |What is a possible solution if the system runs for a few minutes and | |
| |then locks up? | |
| | | |
| | | |
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|11.6.3 |Apply troubleshooting skills |
|Summary |
|Online Quiz - 9 Questions |
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