Job Aid - Clearing Internet Browser Cache



NetScaler Secure Gateway Troubleshooting GuideContents TOC \o "1-3" \h \z \u Job Aid - Clearing Internet Browser Cache PAGEREF _Toc497766937 \h 2Internet Explore PAGEREF _Toc497766938 \h 2Google Chrome PAGEREF _Toc497766939 \h 3Mozilla Firefox PAGEREF _Toc497766940 \h 4How to: Add *.duke- to Trusted Sites in Internet Explore PAGEREF _Toc497766941 \h 5How to: Repair NetScaler Gateway Endpoint Analysis PAGEREF _Toc497766942 \h 8How to: Uninstall NetScaler Gateway Endpoint Analysis PAGEREF _Toc497766943 \h 10Job Aid - Clearing Internet Browser Cache Internet Explore1. In Internet Explorer, click the settings icon (gear) in the top right-hand corner of the screen. 2. Click Internet options. 3. Click Delete… in the Browsing history session 4. Uncheck the Preserve Favorites website data. Ensure the Temporary Internet files, Cookies, and History boxes are checked. Note: You may check the remaining boxes if you wish (Download History, Form data, Passwords, Tracking Protection). Click the Delete button at the bottom of the window5. Wait for the browser cache to delete. Note: Deleting Browsing History progress bar window will automatically close when complete. 6. Close all internet browser windows and reopen Internet Explore after clearing cache. Google ChromeOn your computer, open Chrome.On your browser toolbar, click More??More Tools??Clear Browsing Data.In the "Clear browsing data" box, click the checkboxes for?Cookies and other site data?and?Cached images and files.Use the menu at the top to select the amount of data that you want to delete. Choose?beginning of time?to delete everything.?Note:?This option does not appear on all devices.?Click?Clear browsing data.Mozilla FirefoxClick the menu button and choose Options.Preferences. Select the Privacy & Security panel. In the Cached Web Content section, click Clear Now. Close the about:preferences page. Any changes you've made will automatically be saved. How to: Add *.duke- to Trusted Sites in Internet Explore1. In Internet Explorer, click the settings icon (gear) in the top right-hand corner of the screen. 2. Click Internet options. 3. Select the Security tab. Click Trusted Sites and then click Sites. 4. Uncheck the box for Require server verification. Then enter *.duke- and click Add.5. *.duke- has now been added to your list of Trusted Sites in Internet Explore. Click Close and try accessing your site again. How to: Repair NetScaler Gateway Endpoint AnalysisDetails: Common errors when launching NetScaler Gateway Endpoint Analysis. If the below prompt appears saying NetScaler Gateway Endpoint Analysis needs to be repaired, you can repair it, or uninstall and reinstall. To begin the repair, click repair.?Choose "Close the applications and attempt to restart them". Then click OK.?If the repair was successful, you can close the setup. If the setup was unable to automatically close the requested application, click OK.?Click Yes. This will reboot your system. Once the system reboots, relaunch the website you were attempting to access and NetScaler Gateway Endpoint Analysis will be repaired.?How to: Uninstall NetScaler Gateway Endpoint AnalysisDetails: If NetScaler Gateway Endpoint Analysis has already been installed, but needs to be removed and reinstalled, please follow the below steps. Open the Start menu at the bottom left hand of the screen. Search “Add or Remove Programs”. Click “Add or Remove Programs”.Select the app NetScaler Gateway Endpoint Analysis. This can be found by using the search function. Click the uninstall button. Then click the uninstall pop-up button to confirm. ................
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