QUALITY IMPROVEMENT PROGRAM ASSESSMENT
Quality Improvement AssessmentOfContinuing Education Provider ProgramsQuality improvement is a formal approach for analyzing performance and assessing the efforts required for improvement. It involves both prospective and retrospective review. The goal of continuing education programs is to change behavior. As with individual courses, each CE provider program needs to evaluate its overall effectiveness to assure that this goal has been met. This includes measures to improve the relevance and quality of the education provided. The provider must state how planners and faculty, as well as learners, participated in the evaluation and how results will be used. There are several Quality Improvement (QI) models available. The models below are easily understood and applicable for evaluating an individual course or the Continuing Education Provider Program. FADE Model:Focus:Define and verify the area that needs to be improvedAnalyze:Identify root causes and assess possible solutionsDevelop:Develop action plan for improvementExecute:Implement planEvaluate:Look at the results, use measuring tools developed to monitor effectiveness and decide what action should be taken next if neededPDCA Model:P - Plan, Analysis, Conclusions, RecommendationsDescription of current process or outcomeAnalysis of findingsConclusions based on findingsRecommendations to improve performanceD – Do/ActWhat action was taken to improve the performanceWhen was the action taken to improve performanceC – CheckHow effective were the action to improve performanceBriefly describe the performance improvementDid the action have an impact on patient careDid the action have an impact on customer satisfactionDid the action have a financial impactWill there be a long-term benefitA – ActWhen will the action be monitored to determine the effectivenessHow long will the action be monitored to ensure improvement and/or resolutionHow often will the effectiveness of the action be monitored ................
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