Accountadministrationfaq



HYPERLINK ":\\Users\\v-vanesr\\Desktop\\Dyn%20Temp\\accountadministrationfaq.docx" \l "CustomerSource" CustomerSource Access StepsPartnerSource/VOICE access steps CustomerSource Association & Login FAQCustomerSource AccessTo access CustomerSource ( (or) ), you need the following items:Active Microsoft Account (formally known as Windows Live ID) Active CustomerSource profile Microsoft Account should be associated to CustomerSource Profile Active Service Contract with Microsoft DynamicsHow can I get a Microsoft Account (formally known as Windows Live ID)?Open Click on Sign Up Follow the Instruction to Create Microsoft AccountHow can I know details of my existing Microsoft Account?If you have forgotten your existing Microsoft Account login name or password, please contact the Live ID support teamThe Live ID team Alias is : osgsidt@ How do I get a CustomerSource Profile Created?Every Customer Organization has an individual within their company added to CustomerSource and is given administrative privilege to create, modify, or delete professionals within CustomerSource.Please contact the Administrator for your company to create your CustomerSource Profile and help you with Microsoft Account association.(OR)Please contact your Partner or Regional Operation Center to get your Profile created and invitation email sent to associate your Microsoft Account.Regional Operation Center Contact DetailFor Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ How can I find out who my company’s CustomerSource Administrator is?Please contact your Microsoft Dynamics Partner to find out who your CustomerSource Administrator is.OR Send an email to one of the Regional Operation Centers. Please provide First Name, email address, Legal Company Name and MBS Account number to assist the Operations team in creating the CustomerSource account.Below you will find the email address for the Regional Operation Centers.Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ How do I request Access?Please send below email to Administrator of your Company, your Partner or your Regional Operation Center Hello:I would like to receive access to our firm’s CustomerSource account, and I believe that you are an administrator. Following are the steps you can take to grant me access to the site ():1.????? Log into CustomerSource at the URL 2.????? On the left hand navigation, click on My Account > Our CustomerSource Accounts.3.????? Click the Add New Professionals button to create a new professional.4.????? Fill out the profile form including the full name, phone number, email address, office address, language preference, and any additional roles you feel are appropriate. NOTE: Make every effort to be sure that the email address you enter is correct, otherwise the invitation email will not get to the appropriate user.5.????? Click the checkbox titled 'Send invitation e-mail to this CustomerSource user?’ This will email a one-time link to the new user to associate their Microsoft Account with this CustomerSource profile.6.????? Click the Save button.How do I Link My Microsoft Account to my CustomerSource Account?After your administrator grants you access to the CustomerSource, you will receive an email message with a one-time link to associate your Microsoft Account with your CustomerSource profile.Once the association is complete, you will be able to access CustomerSource () at any time by logging in with your Microsoft Account username and password. When I tried to use my email address to login, I get error messages like “Access Denied” or You are not authorized to view this page” or “Our Apologies error”?Kindly delete the cookies, temporary internet files, browser cache To do this , go to IE Tools Internet Options Delete Select All Click DeleteClose all the open browser windows.Access Customer source through in InPrivate browser.Please avoid using pre saved URLs to eliminate error messages.How do I disassociate my Microsoft Account from a previous Company that I was associated to?Contact Administrator of your previous company to delete your profile from the previous company Or Send an email to one of the Regional Operation Centers. Please provide First Name, email address, Legal Company Name and MBS Account number to assist the Operations team in creating the CustomerSource account.Below you will find the email address for the Regional Operation Centers.Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ I’ve already associated one Microsoft account with my Microsoft Dynamics CustomerSource profile. How can I switch my profile to use a different Microsoft Account?When you are logged into CustomerSource:Select the My Account > Personal Profile. Your Personal Profile is displayed.Verify that your e-mail address is correct.Click Send Email Invite to send yourself an invitation to CustomerSource. If you make edits to your profile information, before you can send an email invitation you must first save your profile changes, go back to My Profile, and click on the button to send the invitation e-mail. If you are still signed into a Microsoft Account sign outAfter receiving the invitation email, click on the link provided in the invitation email to sign in with the Microsoft Account that you want associated to your CustomerSource account. After signing in you Microsoft account will not be associated to your CustomerSource account.Use Below Link for More Queries Related to Microsoft Account.<<To be added>>I am receiving the following error message “You are not Authorized to view this Page”You are getting this message because your company no longer is having an active service contract with Microsoft Dynamics. Please contact your Partner or Contact your Regional Operation Center to activate your service contract. The regional Operation Centers can be contacted by emailing one of the following email addresses. Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ PartnerSource/VOICE Association and Login FAQ PartnerSource AccessTo access PartnerSource (), you need the following items:Active Microsoft Account (formally known as Windows Live ID)Active PartnerSource profile Microsoft Account should be associated to PartnerSource Profile Active Agreement(SPA/PRA/CSA/ PartnerSource Terms Of Use Agreement) with Microsoft DynamicsHow can I get Microsoft Account (formally known as Windows Live ID)?Open Click on Sign Up Follow the Instruction to Create Microsoft AccountHow can I know details of my existing Microsoft Account?If you have forgotten your existing Microsoft Account login name or password, please contact the Windows Live ID (Microsoft Account) support team The Live ID team Alias is : osgsidt@How do I get a PartnerSource Profile Created?Every Partner Organization has an individual within their company added to PartnerSource and is given administrative privilege to create, modify, or delete professionals within PartnerSource.Please contact the Administrator for your Organization to create your PartnerSource Profile and help you with Microsoft Account association.(OR)Please contact Your Partner Account or Regional Operation Center to get your Profile created and invitation email sent to associate your Microsoft Account Regional Operation Center Contact DetailFor Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ How can I find out my company’s PartnerSource administrator?Please send an email to one of the Regional Operation Centers. Please provide First Name, email address, Legal Company Name and MBS Account number to assist the Operations team in providing the details of professional with administrative privilege for your partner account.Below you will find the email address for Regional Operation Centers.Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ How do I request Access?Please send below email to Administrator of your Company or Partner Account Manager or your Regional Operation Center Hello:I would like to receive access to our firm’s PartnerSource and VOICE account, and I believe that you are an administrator. Following are the steps you can take to grant me access to the site ():1.????? Log into PartnerSource at the URL 2.????? Click the VOICE tab, and then on the left hand navigation, click Organization.3.????? Choose the 'Add Professional' link to create a new professional. 4.????? Fill out the profile form to update including the full name, phone number, email address, office address, language preference, and any additional roles you feel are appropriate. NOTE: Make every effort to be sure that the email address you enter is correct, otherwise the invitation email will not get to the appropriate user. 5.????? At the very bottom of the form, click the checkbox titled 'Send an Invitation Email to set up Account'. This will email a one-time link to the new professional to associate Microsoft Account with this PartnerSource profile. 6.????? Click Save button. .How do I Link My Microsoft Account to PartnerSource Account?After your administrator grants you access to the PartnerSource, you will receive an email message with a one-time link to associate your Microsoft Account with your PartnerSource profile.Once the association is complete, you will be able to access PartnerSource () at any time by logging in with your Microsoft Account username and password. When I tried to use my email address to login, I get error messages like “Access Denied” or You are not authorized to view this page” or “Our Apologies error”?Kindly delete the cookies, temporary internet files, browser cache and access. To do this , go to IE Tools Internet Options Delete Select All Click DeleteClose all the open browser windows.Access PartnerSource through in InPrivate browser.Please avoid using pre saved URLs to eliminate error messages.How do I disassociate my Microsoft Account from a previous Company that I was associated to?Contact Administrator of your previous company to delete your profile from the previous company (Or) Please send an email to one of the Regional Operation Centers. Please provide First Name, email address, Legal Company Name and MBS Account number to assist the Operations team in removing your profile.Below you will find the email address for Regional Operation Centers.Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ I’ve already associated one Microsoft account with my Microsoft Dynamics PartnerSource profile. How can I switch my profile to use a different Microsoft account? When you are logged into PartnerSource:Select the My Account > Personal Profile. Your Personal Profile is displayed.Verify that your e-mail address is correct.Click Send Email Invite to send yourself an invitation to PartnerSource. If you make edits to your profile information, before you can send an email invitation you must first save your profile changes, go back to My Profile, and click on the button to send the invitation e-mail. If you are still signed into a Microsoft Account sign outAfter receiving the invitation email, click on the link provided in the invitation email to sign in with the Microsoft Account that you want associated to your PartnerSource account. After signing in you Microsoft account will not be associated to your PartnerSource account.Use Below Link for More Queries Related to Microsoft Account.<<To be added>>I am receiving the following error message “You are not Authorized to view this Page”You are getting this message because your company is no longer having Active Agreement with Microsoft Dynamics. Please contact your Partner Account Manager or Contact your Regional Operation Center to renew the agreement.Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ I am not able to see the company attached to my Live IDYou need to have active agreement to access PartnerSource/VOICE. Please contact your Partner Account Manager or Contact your Regional Operation Center to Renew Agreement.Regional Operation Center Contact Detail : For Asia Pacific, contact: mbslques@For Europe, Middle East and Africa contact: mbsquery@For America’s, contact: mbsorder@ ................
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