Smart Software Manager On-Prem Installation Guide

Smart Software Manager On-Prem Installation Guide

Version 7 Release 201910

First Published: 02/16/2015 Last Modified: 11/22/2019

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

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CONTENTS

VERSION 7 RELEASE 201910 ............................................................................................................ 1

PREFACE ................................................................................................................................................ 5

Objectives ................................................................................................................................ 5 Related Documentation ............................................................................................................ 5 Obtaining Documentation and Submitting a Service Request.................................................... 7

INTRODUCTION TO SMART SOFTWARE MANAGER ON-PREM .......................................................... 8

Software Packaging ................................................................................................................. 8 System Limits and Scalability ................................................................................................... 8 Supported Web Browsers ........................................................................................................ 8 System Requirements............................................................................................................... 9

Cisco Smart Account Access...................................................................................................................................................................9 Hardware Based Deployment Requirements .................................................................................................................................. 9 Virtual Machine Based Deployment Requirements ..................................................................................................................... 9 Supported VMware Features and Operations ............................................................................................................................. 10 Increasing Performance on VMware ESXi Configurations .......................................................................................................... 10

DEPLOYING CISCO SMART SOFTWARE MANAGER ON-PREM ........................................................11

OVERVIEW .................................................................................................................................... 11 MEDIA INSTALLATION ...................................................................................................................... 12

Manually Deploying on Hardware Using the .iso File (USB) ..................................................... 12 Manually Creating a VM Using the .iso File (VMware ESXi) ..................................................... 12

REGISTERING A LOCAL ACCOUNT IN SMART SOFTWARE MANAGER ON-PREM...........................14

CONFIGURING YOUR COMMON NAME ................................................................................................ 14 CONFIGURING THE NTP SERVER ....................................................................................................... 15 REQUESTING A NEW LOCAL ACCOUNT ............................................................................................... 15

APPROVING A NEW LOCAL ACCOUNT..............................................................................................17

LOCAL ACCOUNT REQUEST APPROVAL (NETWORK MODE) .................................................................... 17 LOCAL ACCOUNT APPROVAL (MANUAL MODE) ................................................................................... 17

SYNCHRONIZING SMART SOFTWARE MANAGER ON-PREM ...........................................................20

REGISTERING PRODUCT INSTANCES ................................................................................................21

TROUBLESHOOTING ...........................................................................................................................22

ACCOUNT REGISTRATION ISSUES ...................................................................................................... 22 PRODUCT REGISTRATION ISSUES....................................................................................................... 23

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MANUAL SYNCHRONIZATION ISSUES.................................................................................................. 23 NETWORK SYNCHRONIZATION ISSUES ................................................................................................ 23 IP ADDRESS CONFLICT ................................................................................................................... 24

APPENDIX 1. PATCHING/ UPGRADING A STANDALONE SYSTEM ...................................................25

PATCHING/UPGRADING A HIGH AVAILABILITY (HA) CLUSTER ................................................................. 26

APPENDIX 2. ADDING A HIGH AVAILABILITY (HA) CLUSTER TO YOUR SYSTEM............................28

PREREQUISITES NEEDED FOR DEPLOYING A HIGH AVAILABILITY (HA) CLUSTER .......................................... 28 DEPLOYING THE HA CLUSTER........................................................................................................... 28

Forced Failover of a High Availability Cluster .......................................................................... 30 Downgrading a High Availability Cluster ................................................................................. 30

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Preface

This section describes the objectives and organization of this document and explains how to find additional information on related products and services. This preface contains these sections.

Objectives

This document provides an overview of software functionality that is specific to the Cisco Smart Software Manager On-Prem (SSM On-Prem). It is not intended as a comprehensive guide to all the software features that can be run, but only the software aspects that are specific to this application.

Related Documentation

This section refers you to other documentation that also might be useful as you configure your SSM On-Prem. This document covers important information for the SSM On-Prem and is available online. Listed below are other guides, references, and release notes associated with Cisco Smart Software On-Prem. Cisco Smart Software On-Prem Quick Start Guide

Cisco Smart Software On-Prem Installation Guide

Cisco Smart Software On-Prem Console Reference Guide

Cisco Smart Software On-Prem Release Notes (Version 7 Release 201910) Document Conventions This documentation uses the following conventions:

Convention

Description

bold

Bold text indicates the commands and keywords used in one or more step(s).

Italic

Italic text indicates arguments for which the user supplies the values or a citation from another document

[x]

Square brackets enclose an optional element (keyword or argument).

[x | y]

Square brackets enclosing keywords or arguments separated by a vertical bar indicate an optional choice.

{x | y}

Braces enclosing keywords or arguments separated by a vertical bar indicate a required choice.

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