HP Stream Notebook PC - Laptop Computers, Desktops ...
HP Stream Notebook PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
? Copyright 2014 Hewlett-Packard Development Company, L.P. Android is a U.S. registered trademark of Android Corporation. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. NVIDIA is a trademark of NVIDIA Corporation in the U.S. and other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2014 Document Part Number: 786720-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ....................................................................................................................................... 1
2 Illustrated parts catalog ................................................................................................................................ 3 Locating the serial number, product number, and model number ...................................................................... 3 Computer major components ................................................................................................................................ 4 Display assembly subcomponents ........................................................................................................................ 7 Miscellaneous parts ............................................................................................................................................... 8 Sequential part number listing .............................................................................................................................. 8
3 Removal and replacement preliminary requirements ..................................................................................... 13 Tools required ...................................................................................................................................................... 13 Service considerations ........................................................................................................................................ 13 Plastic parts ....................................................................................................................................... 13 Cables and connectors ...................................................................................................................... 13 Grounding guidelines ........................................................................................................................................... 13 Electrostatic discharge ..................................................................................................................... 13 Packaging and transporting guidelines ............................................................................................ 14 Workstation guidelines ................................................................................................... 15 Equipment guidelines ..................................................................................................... 15
4 Removal and replacement procedures for Authorized Service Provider parts ................................................... 17 Computer replacement procedures .................................................................................................................... 17 Computer feet ...................................................................................................................................................... 17 Keyboard/top cover ............................................................................................................................................. 19 TouchPad ............................................................................................................................................................. 25 Power button board ............................................................................................................................................. 26 WLAN module ...................................................................................................................................................... 27 USB board ............................................................................................................................................................ 28 Rear speakers ...................................................................................................................................................... 29 Power connector cable ........................................................................................................................................ 30 Battery ................................................................................................................................................................. 31 Front speakers ..................................................................................................................................................... 32 System board ....................................................................................................................................................... 33 Heat sink .............................................................................................................................................................. 35 Display assembly ................................................................................................................................................. 36
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5 Specifications ............................................................................................................................................. 42
6 Using Setup Utility (BIOS) ............................................................................................................................. 43 Starting Setup Utility (BIOS) ................................................................................................................................ 43 Updating the BIOS ................................................................................................................................................ 43 Determining the BIOS version ........................................................................................................... 43 Downloading a BIOS update .............................................................................................................. 44
7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 45
8 Backing up, restoring, and recovering ........................................................................................................... 46 Creating recovery media and backups (select models only) .............................................................................. 46 Creating HP Recovery media (select models only) ........................................................................... 46 Using Windows tools ......................................................................................................................... 47 Restore and recover (select models only) .......................................................................................................... 47 Recovering using HP Recovery Manager (select models only) ........................................................ 48 What you need to know .................................................................................................. 48 Using the HP Recovery partition (select models only) .................................................. 48 Using HP Recovery media to recover ............................................................................. 49 Changing the computer boot order ................................................................................ 49
9 Power cord set requirements ........................................................................................................................ 50 Requirements for all countries ........................................................................................................................... 50 Requirements for specific countries and regions ............................................................................................... 50
10 Recycling .................................................................................................................................................. 52
Index ............................................................................................................................................................. 53
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1 Product description
Category Product Name Processor Chipset Graphics
Panel Memory
Storage
Audio and video
Wireless networking
External media cards Internal cards Ports
Description HP Stream Notebook PC AMD A4 Micro-6400T (1.6 GHz/1.0 GHz, DDR3L-1333MHz, 2MB L2 cache) quad core, TDP, 4.5W AMD Integrated SoC FCH Internal graphics AMD RadeonTM R3 graphics (A4 Micro-6400T) Supports HD Decode, DX11.1, and HDMI 14.0-in (1366?768), BrightView, high-definition (HD), SVA, white light-emitting diode (WLED); 16:9 ultra wide aspect ratio; typical brightness: 200 nits; flat (3.6-mm), non-touch Supports LVDS (co-layout with eDP1.3+PSR) On-board, non-accessible, non-upgradeable DDR3L-1333MHz single channel support (DDR3L-1600 downgraded to DDR3L-1333) Supports up to 2 GB maximum on-board system memory Supports embedded MultiMedia Controller (eMMC) NAND flash Supports the following eMMC configurations: 64GB eMMC 32GB eMMC HP TrueVision HD camera, fixed (no tilt) with activity light, 1280?720 by 24 frames per second Single digital microphone with appropriate echo-cancellation and noise-suppression software Beats Audio Four speakers Integrated wireless option (M.2): One built-in WLAN antenna Compatible with Miracast-certified devices Supports a Broadcom BCM43142 802.11bgn 1?1 Wi-Fi + BT 4.0 M.2 Combo Adapter Supports Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter HP Multiformat Micro Digital Media Reader with push-push technology. Supports SD, SDHC, SDXC, UHS-1. One M.2 slot for WLAN HDMI v1.4b supporting up to 1920?1080 @ 60Hz Headphone/microphone combo jack USB 3.0 ports (1) USB 2.0 ports (2)
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Category Keyboard/pointing devices
Power requirements
Operating system Serviceability
Description
AC Smart Pin adapter plug (4.5 mm barrel) Full size Dura Coat island-style keyboard Touchpad requirements: ClickPad with image sensor Multitouch gestures enabled Supports Windows 8 modern trackpad gestures Taps enabled as default Supports the following AC adapters: 45-W HP Smart AC adapter (non-slim, 26.5 mm) 65-W EM 65-W slim travel adapter 1 meter power cord Supports a 3-cell, 32-Wh, 2.96-Ah, Li-ion battery Preinstalled Windows 8.1 with 2 years 100 GB OneDrive End user replaceable parts AC adapter
2 Chapter 1 Product description
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