CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e

Each Learning Objective will be discussed separately in the Lecture Notes below, but are shown here in total as an overview of the sections being presented in Chapter 10. Use . PPT1 and PPT2 Chapter Objectives. in discussing the Chapter Objectives. You may want to flip back to the . PPT1 and PPT2. as you discuss each objective in the next sections. ................
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