Solved - Issue with USB devices after Windows 10 update ...
FAQ
We've put everything you need to get started with your G933 Artemis Spectrum
Wireless 7.1 Surround Gaming Headset right here. If you still have questions browse
the topics on the left.
Solved - Issue with USB devices after Windows 10 update
KB4074588
Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect
USB support on Windows 10 computers.
Support statement from Microsoft
"After installing the February 13, 2018 security update, KB4074588 (OS Build
16299.248), some USB devices and onboard devices, such as a built-in laptop camera,
keyboard or mouse, may stop working for some users."
If you are using Microsoft Windows 10, (OS Build 16299.248) and are having USBrelated issues. Microsoft has released a new update KB4090913 (OS Build 16299.251)
to resolve this issue.
We recommend you follow Microsoft Support recommendations and install the latest
Microsoft Windows 10 update: .
This update was released by Microsoft on March 5th in order to address the USB
connection issues and should be downloaded and installed automatically using
Windows Update.
For instructions on installing the latest Microsoft update, please see below:
? If you have a working keyboard/mouse
? If you have a non-working keyboard/mouse
If you have a working keyboard/mouse:
1. Download the latest Windows update from Microsoft.
2. If your operating system is 86x-based, click on the second option. If your
operating system is 64x-based, click on the third option.
3. Once you have downloaded the update, double-click on the downloaded file and
follow the on-screen instructions to complete the update installation.
NOTE: If you wish to install the update manually, you can download the 86x and 64x
versions of the update
from
If you currently have no working keyboard/mouse:
For more information, see the Microsoft article on how to start and use the Windows 10
Recovery Environment (WinRE):
Do the following:
1. Restart the system before Windows finishes loading the desktop three times in a
row. Windows should automatically start the Windows 10 Recovery Environment
(WinRE).
2. Once in WinRE select Troubleshoot > Advanced Options > Startup Settings.
3. In the bottom right corner of the window, click Restart.
4. Press 5 on your keyboard to select Enable Safe Mode with Networking.
5. In Windows Safe Mode, navigate to Windows Settings (Win+I) > Update and
Security > Windows Update and install the latest updates.
Recover a non-responsive G933 gaming headset
If you have a G933 that is not functioning at all (ex. does not charge, does not turn on,
does not connect etc.), try the following steps to recover the device:
1. Perform a hardware reset.
2. Update the G933 firmware.
How to perform a hardware reset
1. Plug in the G933 to USB power.
2. Remove the left sideplate (on the mic side).
3. Press and hold the hardware reset switch with a pin for two seconds, as shown
below. Repeat the two second press twice.
Update G933 firmware
If the firmware update does not begin when you use LGS, you can manually update the
firmware on your gaming headset using the Windows Command Prompt.
NOTE: Please make sure to disconnect all other headsets from your computer before
beginning this firmware update.
1. Make sure that both the headset and the wireless adapter are connected to the
computer via USB connection before you run the update.
Wireless adapter
Headset
2. Slide the power switch to ON
3. In the Command Prompt window, type the following to locate the G933 firmware
update utility, and then press Enter:
cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933
4. To run the utility with the /FORCE command, type the following command, and
then press Enter:
G933Update_v25.exe /FORCE
5. The utility will launch and begin the firmware update. Follow the on-screen
instructions, and click Close once the update is complete.
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