Update a Device IMEI or SIM Card Number
Premier
Update a SIM Card or Device IMEI Number
The rate plans and features that your wireless users see in Premier are based on their wireless devices.
Install and activate an IMEI number or SIM card (ICCID) Test your device
Install and activate a SIM card (ICCID)
Before you replace a SIM card, you'll need to copy your contact information to your new SIM card (see Transfer contacts and content between phones). You won't be able to copy your contacts after you replace your SIM card.
To receive a new SIM card, visit an AT&T retail store. To order SIM cards in bulk, call Premier Support at 866.499.8008, Monday through Friday, 8 a.m. to 10 p.m. ET.
To learn how to install and activate a SIM card for a new or upgraded device, see Activate a Wireless Device.
Change a device IMEI
1. On the Premier homepage, from the I want to list on the taskbar, select Change IMEI or SIM/ICCID.
2. Enter the wireless number for the device you want to update, and then click Go. The Change Device IMEI/ SIM page appears.
3. Next to Device IMEI, enter the new IMEI number, and then click Go. 4. Verify that the new device is correct, and click Submit.
Note: For help finding the device IMEI number, click What is this?. If the existing rate plan isn't compatible with the updated device, the Update Rate Plan page appears. You can select the box to update rate plans and features. To learn more about updating rate plans, see Update Rate Plans, Features, and Applications.
Change a SIM card (ICCID)
1. On the Premier homepage, from the I want to list on the taskbar, select Change IMEI or SIM/ICCID.
5. Enter the wireless number for the device you want to update, and then click Go. The Change Device IMEI/SIM page appears.
June 6, 2018 ? 2018 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.
Premier
Update a SIM Card or Device IMEI Number
6. In the SIM/ICCID field, enter the 20- or 21-digit number of the new SIM card (ICCID) without spaces or dashes, and then click Go. A verification page appears.
7. Make sure that the information is correct, and then click Submit. A confirmation page appears.
Save the request number for your records.
Test your device
We'll send you an email after we activate your new SIM card. Typically, this takes up to 15 minutes for a voice-only device, or up to 4 hours for a data-only device, such as a LaptopConnect card.
Test your device after the SIM card has been activated
1. Turn off your device, and then insert the new SIM card (ICCID) into it. Make sure that your device is fully charged.
2. Turn on the device and test it. Make a call if it's a voice device or open a Web browser if it's a data-only device.
If you can make calls or access the Internet, your SIM card (ICCID) is activated. If you can't make calls or access the Internet, and you have an acceptable signal, contact Premier Support at 866.499.8008, Monday through Friday, 8 a.m. to 10 p.m. ET.
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June 6, 2018
? 2018 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual
Property.
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