School District of Philadelphia FAQ’s

School District of Philadelphia FAQ's

What is the difference between a replacement diploma and a transcript? Transcripts begin to form when you enter high school. Transcript credits are earned for each of your successfully completed classes and are noted on your transcript for each school year that you complete in full. Many colleges and trade schools may ask for your "transcript" and in most cases they will request that you provide them with an "official" transcript.

Your diploma is a certificate with slightly raised lettering and seal. Similar to what you may have received at your graduation ceremony. If interested in requesting a replacement diploma, please use the link for former GRADUATES that would like to order Replacement Diploma.

How do I request an official transcript? Official transcripts will only be sent directly from our office, to the school or the business that is requesting them from you. Only a student copy will be sent to residential addresses or directly to you, the student. WE DO NOT MAIL OFFICIAL TRANSCRIPTS DIRECTLY TO STUDENTS.

To request an official transcript, please enter the full school or business address of where incoming transcripts are received in the "Add delivery Address" area of the order.

You can send transcripts to multiple schools, by clicking the "Add Additional Address" button, after providing the first school address.

You can also add your home address in the Add Additional address field, if you would like a student copy in addition to the official copy/copies sent to a school/s or business/ businesses. Please note, there is additional cost if more than 1-transcript is ordered.

Can I come in and pick up my records/order?

Unfortunately at this time we do not offer walk-in service for Records.

Is over night or expedited shipping available?

At this time we do not offer expedited or overnight shipping.

How long does it take for my diploma to arrive?

Please allow up to 10 weeks for the arrival of your diploma.

School District of Philadelphia FAQ's (Cont'd)

I am having difficulties accessing or viewing all of the information on the ordering website? Please note the records website is optimized for IE 8.0 and higher, Safari, Chrome and Firefox.

What is the "Current Student" link? This link is for students that graduated within the year prior to this date. It is also used for minor/active students that attended Philadelphia Public Schools and some Charter schools that have closed permanently.

Do you hold records for Charter Schools that are currently open? No, unfortunately you would need to contact those entities directly for records.

Do you hold records for Open or Closed Catholic Schools, Schools outside of Philadelphia or Private Schools? No. Please contact the Commonwealth of Pennsylvania Department of Education if the school is no longer in operation.

How can I request GED records? The School District of Philadelphia does not have or maintain records for any GED program. Please contact the Commonwealth of Pennsylvania for information concerning GED. Commonwealth Diploma Program, 12th Floor 333 Market Street, Harrisburg, PA 17126-0333 717-783-6788

My order was cancelled and I received a message that I was not a student at the school I attended? Any inaccurate information may result in additional delays to your order or your order not being processed/cancelled. Once an order has been cancelled a new order must be placed that provides us with the updated/corrected information.

My order was cancelled, will I get my money back? When an order is cancelled, it will automatically be refunded. For the refund, please allow 7-10 business days for debit cards and at least 2-billing cycles for credit card orders. The refund will be issued to the same form of payment that was used to place the order.

Can I have my diploma mailed to an address other than my residence? Many businesses and schools have mail boxes or internal PO boxes that will not accept the size of the diploma package. We will generally only mail your diploma to the current home address listed on the order.

School District of Philadelphia FAQ's (Cont'd)

Are diploma or records orders refundable? Requests for records and/or diploma's are non-refundable

I never received my diploma?

You can contact our offices at 215-400-4780 or email recordsrequest@ If the diploma was returned to our offices, we will make any address corrections and resend it. We are not responsible for any diploma's that become lost in the mail.

Will my diploma be sent via United States Mail? Diploma's are mailed directly from the print shop via First Class US Mail. There is no tracking and no signature is required on receipt for the diploma package.

What are the costs for records?

The Following May Be Requested by Alumni: must meet ALL requirements

Transcript Immunization Records

$10.00 $3.00 first add copy copy

$10.00 $3.00 first add copy copy

Student File Special Education Folder (e.g. IEP) Verification of Birth Date

$25.00 $25.00 ea

$25.00 $25.00 ea

$10.00 $3.00 first add copy copy

Replacement Diploma

$10.00 $10.00 ea

There is a $4.15 processing fee for each delivery address provided on order requests !

School District of Philadelphia FAQ's (Cont'd)

The Following May Be Requested by Corporations / Universities / Attorneys:

Transcript

$11.85 ea

Immunization Records

$11.85 ea

Full Pocket Copy / Subpoena Request $30.85 ea

Special Education Folder (e.g. IEP) Verification of Birth Date

$30.85 ea

$11.85 ea

Verification of Graduation

$11.85 ea

There is a $4.15 processing fee for each delivery address provided on order requests

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