Windows 10 v19.09 upgrade Q&A



Windows 10 v19.09 upgrade Q&AThis document provides some questions and answers for colleagues on the learning and teaching network, to give some background and help when installing this upgrade.We upgraded recently why do we need to do this again?The last upgrade was to Windows 10. Microsoft now issues updates to this operating system twice a year. To maintain a supported and up-to-date system, and to minimise disruption to you, CGI will only be upgrading Windows computers once a year.What does v19.09 mean?This is the version number of the upgrade. It was initially released in September 2019. Next summer the upgrade will be to 20.09 and so on. After Microsoft release the upgrade, CGI and the Council will carry out testing before releasing it to all users. This also allows CGI to fix any bugs before we install it. Will we still get monthly updates?Yes, these often contains security patches and fixes, so these will still be applied as normal. How long does this upgrade take?The upgrade time varies depending on your computer and your connection. The upgrade has taken 2 hours on some computers but has taken up to 7 hours on others.If you have a desktop, the upgrade should take place automatically overnight, so please leave it switched on until the upgrade is complete.If you have a laptop, we recommend you start the installation at the end of your working day. However, if this isn’t possible speak to your line manager and arrange a suitable time for you to be offline. When the initial upgrade is done, and the computer closes down, restart it and allow a further 30 minutes for the installation to complete. You’ll not be able to use your computer during this time. However, learning and teaching colleagues can access Microsoft 365 which is cloud based. This means that you can use a personal device to access your resources during the upgrade period, should you wish to do so.When do I have to do this by?You need to carry out the upgrade before 16 October 2020. After this date the upgrade will happen automatically the next time you switch your computer on and you’ll not be able to use your computer once this starts until the upgrade has completed. How do I know if the upgrade has worked?CGI has provided step by step installation instructions which include a guide on how to check if this has been successful.What happens if I don’t do the upgrade?CGI will be producing reports weekly to Digital Services management to confirm what computers have not yet been upgraded. Closer to the 16 October, we’ll email those users who haven’t carried out the upgrade to remind them of the upcoming deadline. If you have a laptop, you can decide when to upgrade before 7 October 2020. After this date the upgrade will happen automatically the next time you switch on and you’ll not be able to use your computer once this starts until the upgrade has completed. I’m working from home, can this wait until I am back in the office/school?Unfortunately not. You can choose a time that suits you to carry out the upgrade, but you must do it before 16 October, or it will be upgraded automatically the next time you log on after 16 October.Can I go to the office/school to do this rather than do it from home?Please contact your school/line manager to arrange a suitable time to go in.I am already working back in my office; can the upgrade happen when I am in the office/school?Yes, you can start this installation when you’re in the office/school. How do I know when I should run the upgrade?As the upgrade will take several hours to complete, it may be preferable to do this at the end of your working day. However, if this is not possible speak to your line manager and arrange a suitable time for you to carry out the upgrade. You may wish to use a personal device to access your resources through Microsoft 365.What do I do if my computer fails during the upgrade?If your computer has been running for longer than 7.5 hours, the screen has frozen or if it has powered off and will not come back on, please call the CGI Service Desk on 0800 085 7232 to discuss. They will guide you through the next steps. This may mean you’ll need to bring the laptop into an office for an engineer visit.What do I do if I have an issue with my computer following the upgrade?Please call the CGI Service Desk on 0800 085 7232 and they’ll review the issues.My broadband connection is very slow will the upgrade work?The upgrade should still work it may just be slower. If this is an issue, please refer to your line manager or call the CGI Service Desk on 0800 085 7232 to discuss.Will I lose any of my work?If you save all your work before starting you should not lose any of your work. Any work you need to keep should now be stored in the ‘My Documents’ area of your computer or in a shared area, not on your computer itself. I have changed my default browser to use Google rather than Edge, the upgrade has reset this, can I change this?Yes, you can change this back.I have a limit on my broadband capacity per month. Will this be impacted?This will depend on what your limit is and if you’re generally close to it. If this is an issue, please refer to your line manager or call the CGI Service Desk on 0800 085 7232 to discuss. ................
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